Richmond 4 Stars Hotels

"nice"

"The property is beautiful but nothing is open on the weekends. The elevators are extremely slow and there was always a long line. We were there for three nights and did not receive any housekeeping. The front desk was very unfriendly and gave conflicting information from when I had called prior to checkin. Overall, meh "

"Overall really liked the hotel. Fun decor and art, loved the toiletries in the bathroom, bed was clean and comfortable. A couple of times the staff was a little less than friendly, and we had a cold shower one morning. But overall we enjoyed our stay!"

"No gym, property was under renovation was extremely loud couldn’t walk in front door. They ran out of WATER.Nothing upon check in was so bad had to leave a night early and stay at a Hilton do not stay here "

"The hotel could use a basic "refresh". While my room was a nice size, it was a bit run down and could use an overall upgrade. The staff was great - Shane is wonderful! I was not clear when housekeeping was to come. Towels were changed every day, but my bed was only made 1 out of the 3 days I was there. Good location. "

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "