「We had to request a room change - as the earlier allocated was dirty. New room required clean bedsheets and sofa in room had a stain. Overall experience was okay staff were helpful but hotel..」
「Overall, my stay was average. The welcome was courteous but lacked the warmth and personalized service expected from a good hotel like Novotel. The food quality at the breakfast was disappointing and needs improvement. The property also lacks key amenities such as a swimming pool and spa, while the beds felt smaller than expected for a king-size category.
A satisfactory stay overall, but there is certainly room for improvement in service, dining, comfort, and facilities.」