索蘭 4 星級酒店 | 酒店優惠低至 HK$296

「Something else 」

「Excellent staff, cleanliness up to the mark, experience beyond imaginations 」

「房門的形式老舊，有安全疑慮。廁所洗手台漏水。浴缸無法泡澡，因為沒有塞子。整潔度整體普通。地點良好，風景優美。」

「I am writing to formally express my extreme dissatisfaction with my recent two-day stay. Despite booking a Premium Suite, my experience was unacceptable and far below the standards I expected. During my stay, I encountered several serious issues: - Lack of Service: I called room service multiple times, but no one ever arrived to assist me. - Safety Hazards: The toilet seat in my suite was broken, and there was exposed wiring next to it, which poses a significant electric shock risk. -...

「Terrible experience at Regenta. I called beforehand to confirm my check-in time and was told 12 PM. When I arrived, they suddenly said it was 2 PM. I also specifically asked if I needed to bring anything for check-in and was told no, but when I got there they demanded my passport and visa, which was never mentioned. The room itself was disgusting. It smelled bad, the AC wasn’t working, and the “white” bedsheet was dirty. The decorative cloth on the bed was extremely filthy and black. The room...

「the staff was not trained to even know the booking. The check in process was a terrible experience. The asked me for more money, although I had a pre-booked room.」