Batuan 5 Stars Hotels

"The property is very dated. Moved rooms initially as the shower did not work, the basin cracked. Then in the new room the bath had a large crack. Towels were tatty and brown. I was quite poorly and with no warning had drilling and maintenance issues the next morning at the next door room - moved again. Only to be moved to a room with no water. Moved again. Then upgraded my room which was good. Went for breakfast and came back to maintenance working in my . The cakes and food on display in the vegan cafe and at the coffee bar are old and cracked / stale and yet in two occasions the staff served it up .. I had to send it back as the croissant wouldn’t even stand being sliced… the staff at the coffee cafe and surf cafe at the pool and beach are not responsive at all. The clean staff are absolutely amazing. Friendly, warm and typical of the Bali see culture. The spa was good - staff very friendly and good treatments. However, the spa is dated and before the treatment you wash your feet and then you are given used flip flops… there’s a thing called athletes foot..the gym is great - good equipment, great squash court. Buffet breakfast is chaos at best. There is always food on the floor from the previous evening. It always felt like they were too late in setting up and always a scramble. Never enough teaspoons out. The bread for toast always seemed a bit stale. Fruit, yoghurt and sushi was good. The egg stations were good - again probably need to be set up earlier."

"Great friendly staff great kids club"

"The hotel is beautiful. Breakfast was great and a lot of options. Swimming poo ls are great and fun with water slide so the only thing was missing was that we couldn't get to swim in the ocean do to lot of people throwing garbage in the water..Also I have to say thank you for my beautiful little cake and card for my birthday !!"

"The Laguna Resort and Spa was a dream for me to stay! The property is impecable! Staff are beyond friendly and helpful. I stayed for 5 nights and only downside was leaving"

"The perfect get-away, it was our second time returning to the property and it was just as amazing as ever. The staff's detail to attention and pride in their work really shines through."

"Great breakfast and short distance to the beach. The Marriott has a private section on the beach for its customers with lounge chairs and you can take the shuttle. Great walking distance to many shopping and dining options."

"The hotel staff were very courteous and welcoming. Pleasantly surprised to receive free gifts from the hotel during check in - 2 water bottles and a bag. The hotel was very thoughtful in providing special amenities - sunblock lotion, after sun spray, sanitizer, insect repellant. They also provided some cocktail mixes for you to try in the hotel room. Their shampoo and body soap smelt so nice as they used customised essential oils. Breakfast has a great selection of bread, juices, mains. Dinner at The Dome was very delicious too. At checkout, they gave another surprise by giving us wrist bands. Simply enjoyed the vibe of the hotel and the care they put into recycling or upcycling waste."

"That staff is really wonderful here. They made me feel special and was so helpful "

"Friendly, had everything we needed in the one location"