Exceptional guest service is the foundation of every 5-star hotel in Guys. From the minute you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels have to offer upscale amenities to be entitled to a 5-star rating. These can include deluxe baths, spa facilities, pools, gastronomic kitchens and knowledgeable concierge.