Kalyan 5 Stars Hotels

"This stay felt like a three‑star experience at best when compared to hotels in North America or Southeast Asia. The floors looked like they had not been cleaned in weeks, and the room had an unpleasant smell. There was only one coffee cup in the coffee bar area, no spoons, and we were expected to use a chopstick as a stir stick. Breakfast involved a long wait, and while there were a fair number of options, the quality was mediocre. The entire property looked tired and neglected, and both staff and management seemed disengaged. The situation was summed up by their welcome letter, which had been printed upside down on official letterhead. If this is the standard for a Taj property, then they have lost us as customers permanently. "

"Service is very poor . The staff does nit care about your needs . Looks like Comparing to the size of hotel, they don’t have adequate staff . Right from check in upto restaurant the service is below the standard and they are lacking is professional approach."

"Everything was simply awesome! The service , amenities, housekeeping"

"The rooms were perfect. The communal areas were a bit dated and in need of some tlc"

"Good"

"Ideal for shopping - Jio World Center within walking distance. Santacruz and Kala Ghoda shopping both within half hour drive. Excellent breakfast options."

"If I could give the Trident BKC more than 5 stars, I would. It's always such a pleasure to arrive there. I usually breath a big sigh of relief after many, many hotel rooms and check-ins all over South Asia. The staff are second to none."

"I stayed on 5 May 2026 and arrived in the late morning. I would like to give special compliments to Vijay from the concierge desk, who was exceptional in his service and made a very positive impression. Overall, the service from the hotel staff , from the front desk, the restaurant team, to the housekeepers ,was warm, professional, and much appreciated. Unfortunately, the car service experience left much to be desired. I had provided my airport pickup details a week in advance, but no pickup was arranged upon arrival. I also hired a full car service for the following day, but there appeared to be no record of the booking. While I had a generally pleasant stay and appreciated the service from the hotel team, the car service coordination needs to be improved significantly to match the overall standard of the property."

"Yes"