Mashiling 5 Stars Hotels

"The hotel is centrally located, close to East Railway station and walkable to the main shopping centres. Service is excellent and the staff is super helpful. I will definitely stay in this hotel again the next time we visit Guangzhou."

"The stay was wonderful overall. What stood out the most was the exceptional cleanliness of the room, along with the friendly and professional staff who were always helpful and responsive. The amenities were well maintained and very comfortable, which made the entire experience relaxing and enjoyable from start to finish."

"Excellent staffs"

"excellent "

"Amazing property. Great food and great service. "

"My wife I had an excellent stay, and from the very beginning to the end, all your staff were exceptionally gracious, warm, and attentive. We truly love your hotel and felt wonderfully hosted throughout our stay. The view from our room was magnificent and absolutely unforgettable. Because of this experience, we’ve made the decision to return and stay with you on a yearly basis. No other luxury hotels compare—not even AMAN. I would also like to make special mention of Raven from the concierge team. She is a true gem, a sincere and genuine person, always willing to assist her guests, and nothing ever feels like a burden to her. And lastly, I would also like to highlight an incident that both my husband and I witnessed, where one guest verbally abused and degraded two male concierge staff members on Thursday, 8 January, at around 1:45 pm. Your staff remained professionally patient at all times and did their utmost to calm the guest, even while being shouted at. They did not argue or retaliate, but instead absorbed the situation with dignity to protect the hotel’s brand and reputation. Such courage, restraint, and professionalism should be recognised and acknowledged. It left a deep impression on us and further reinforced our respect and admiration for your team. Thank you once again for upholding such high standards of service and conduct."

"Nice"

"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "

"Clean room, staff were always nice"