Swan Valley 5 Stars Hotels

"For what you’re paying I don’t believe you are getting any special 5 star experience. The staff at reception are not particularly friendly, especially when you call them from your room. That’s if you are able to get through to them, the phone is perpetually engaged. I had a tray table that was not collected for more than 24 hours which is not acceptable. The in-room dining options are very limited. Over all, I would say your front office staff needs better training on how to speak to guests. Or they pick and choose which guests to speak nicely to. "

"Thoroughly enjoyed our stay here. Staff were great and the room was great. The breakfast was great and will definitely return. "

"Hotel was good but lack of swimming pool and surrounding area is a pity, "

"N/A"

" Everything about this hotel is excellent "

"Great room, great staff "

"The room was clean and the staff were all lovely. "