Impeccable guest service is the defining feature of every 5-star hotel in Union Furnace. From the second you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massage treatments. Also, hotels must feature superior conveniences to obtain a 5-star rating. These can include deluxe baths, saunas or spas, pools, gastronomic kitchens and knowledgeable concierge.