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“Most of the waterpark attractions were closed due to staffing issues”

“Breakers is all location location location... The hotel shows its age could use a refresh.”

“This place was great. We only stayed for 1 night but it would be great for a week stay. Friendly staff, clean rooms, and lots of activities. Highly recommend”

“公共空間的空氣品質不好，臭臭的！”

“Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy.”

“There was trash daily in hallways, overflowing trash cans everywhere. Liquid and food trash in elevators. The staircase was cleaner than the elevators. My room and the hallway it was off of smelled like mold, carpet in bad shape, obvious water damage, tub didn’t hold water, needed a wrench to turn on shower or any water going to shower, toilet randomly ran water consistently. Cable channels kept going out. Staff never answers phone forcing you to walk allllllll the way to the front desk, mostly……

“Room was clean. The pool and pool area is very nice! Very nice golf course too.”

“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……

“Very helpful and professional staff.”

“Very unique property from ~1930. Renovated from being Cleveland school system HQ to a hotel. We loved the lobby art and the architectural features that remain from the original building. Room was comfortable, staff friendly, and breakfast filling. Great stay! And a 15 minute walk to the Rock & Roll Hall of Fame.”

“I was double charged and treated very poorly when trying to investigate why at the front desk. After 3 trips and 4 staff members it was resolved. After this our room keys kept stop working so we made multiple trips to get new keys to our room. I never want to see that front desk again to say the least. Poor customer service. Facility was okay for budget hotel.”

“They have two buildings there I stayed in the exterior building because I had my dog with me. It’s great that they’re able to accommodate dogs of all sizes and breeds. However, the hotel room rooms in the other building are much nicer. They’re also larger. On the second day we were there. I guess they had some kind of electric issue with the hot water tank and we had no hot water. They did accommodate us by allowing me to take a shower in the other building in a different hotel room. They……

“非常好，住宿很愉快”