Kuala Lumpur AEON MALL Shah Alam Hotels

"My wife and I recently had a fantastic experience at the DoubleTree. While the warm welcome cookie is always a nice touch, the true highlight of our stay was the exceptional customer service, particularly from a staff member named Jordan. We had an unexpected and very late flight change, which presented a real problem for us regarding checkout. Jordan handled our situation with incredible grace and professionalism. Understanding our dilemma, he went above and beyond to arrange a much-needed late checkout for us. This simple act of kindness and flexibility relieved so much stress and allowed us to relax and prepare properly for our extended travel day. Jordan's helpfulness truly turned a potentially frustrating situation into a pleasant and manageable one. It’s employees like him who make a hotel stand out. The rooms were clean and comfortable, and the overall atmosphere was welcoming, but the service we received, especially from Jordan, is why we will definitely be choosing the DoubleTree again. Highly recommended! Thank you, Jordan, and thank you, DoubleTree! "

"Excellent hotel and even more amazing staff. We stayed for 5 nights in total and didn't want to leave. Staff went above and beyond our expectations. Facilities were super clean and lovely too. Highly recommended and thank you so much"

"A preferred place to stay"

"Yes everything Excellent "

"Have a joyful birthday celebration here; both my husband and kids are enjoying the hotel's facilities."

"Loved how clean the hotel is and have nice details.they put chocolate in your pillows every night. I couldnt find the spa though and the hours were not so friendly with the schedule I had"

"They accommodated my request for early check in and late check out without fuss."

"Clean room"

"fantastic hotel, wonderful staff, great food. would definately recommended to anyone."