Super location close to the ticket counter of Taj Mahal. Nice clean room and staff.
Jane
4/10 很差
真实旅客
2016 年 2 月 24 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It's not a good experience!!
We didn't live in Optimum Tara Palace which we'd reserved and paid beforehand.
After we arriving in Optimum Tara Palace, hotel member said due to some reason they didn't have any room for us and changed our hotel to near which they told us it's a same level same quality hotel.
But we think it's not a same level same quality hotel as Optimum Tara Palace!
Hotel member told us we can have free breakfast and then after meal they gave us bill for our breakfast!
We both got a cold and there's no kettle for us to boil water, so we asked for hotel to have hot water to drink but we was been charged money for drinking hot water!!
Hotel member of Optimum Tara Palace they offered us a free pick up to Agra Cantt Train Station in the early morning, and then they didn't show up at the appointed time!!!
All we want to said is it's really not a good experience!
真实旅客
4/10 很差
真实旅客
2020 年 3 月 6 日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Not quite what you see in the photos
We stayed in this hotel for one night and was glad it wasn’t more. The rooms on first inspection aren’t exactly what you expect. It’s probably what the hotel looked like A decade or 2 ago. But it’s acceptable for the price. The main concern was the burn marks around the plugs and luckily our electronics were fully charged. In first inspection the room room looked clean enough, but when we got a little more settled I started noticing bits which weren’t right, stains on one of our towels, a slight tea stain look on the bed and a mirror which hadn’t been cleaned for some time. The stay was made worse by the extremely noisy family next door. However the staff were brilliant when I went down at 11pm to ask the room next door if they could be a little quieter. They rang straight away and apologised to me for the noise and being unable to sleep. Other than that the room was lovely and quiet and we couldn’t hear any of the traffic noise outside! It was a massive positive to the room.
真实旅客
2020 年 3 月入住 1 晚
4/10 很差
真实旅客
与家人及幼儿出行
2020 年 1 月 12 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The property is very near to Taj Mahal, 8-10 min walk only. Though the room was big, the electrical equipments and sockets were faulty or not functional. The bathroom was not clean and the faucets were old and dirty. For the price Expedia charged, the overall experience was very poor. Our driver told us that there are better hotels nearby Taj about half the price we paid. We feel like we got ripped off.
真实旅客
2020 年 1 月入住 1 晚
8/10 还可以
Ted
2020 年 1 月 6 日
满意:清洁度、员工和服务、客房舒适度
Good value hotel near Taj Mahal
Good option for a one or two nights close to Taj Mahal.
Ted
2020 年 1 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2020 年 1 月 4 日
不满意:客房舒适度,员工和服务
Décevant. Personnel peu réactif. Petit déj Nul.
Décevant. On avait réservé trois chambres pour une nuit pour quatre adultes et trois enfants. On arrive tard le soir. L’eau de la douche n’était pas très chaude. Le lendemain quand on arrive pour le petit déjeuner, il n’y avait strictement rien de prévu. On a du attendre une demi-heure pour être servi le stricte minimum. Une tasse de thé remplie à moitié, impossible d’en avoir encore. Ils oublient la commande d’un chocolat chaud, et nous disent qu’il faut 20 minutes pour en faire un, alors qu’on a déjà pris du retard à cause d’eux.
On avait pourtant payé le double du tarif habituel à cause de la fin d’année.
Hôtel certes à proximité du Taj Mahal, mais à éviter si possible.
真实旅客
2019 年 12 月入住 1 晚
2/10 糟糕
cedric
2020 年 1 月 3 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid at all costs
This hotel is dirty, no hot water or heating do not book you will regret it ignore the good reviews,
cedric
2019 年 12 月入住 1 晚
4/10 很差
MaryBeth
与家人出行
2020 年 1 月 3 日
不满意:员工和服务、住宿条件和设施、客房舒适度
MaryBeth
2019 年 12 月入住 1 晚
2/10 糟糕
Mayank
与家人出行
2019 年 12 月 17 日
不满意:清洁度、员工和服务、住宿条件和设施
It Says Breakfast Included. There was two option only Alu Paratha and Pasta.
Outside Foods are not allowed. Resturant does not accepts the Card Transaction its only Cash.
Very Bad bedsheets and cover. TV was operating but no channels to view.
I would suggest not to recommend this hotel in future.
Mayank
2019 年 12 月入住 2 晚
2/10 糟糕
jorge
2019 年 12 月 3 日
jorge
2019 年 11 月入住 1 晚
8/10 还可以
OLGA
与家人出行
2019 年 11 月 22 日
满意:员工和服务、住宿条件和设施、客房舒适度
Near Taj Mahal. Great location
Good hotel within walking distance of the Taj Mahal. Near souvenir shops and cafes. Friendly staff. Interesting room design. But the room is not very soundproofed. Also the floor is not clean. The ventilation system does not work well in the bath.
But overall a good hotel and great location.
OLGA
2019 年 11 月入住 2 晚
8/10 还可以
Jan
2019 年 11 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jan
2019 年 10 月入住 2 晚
6/10 一般
Maria
2019 年 10 月 31 日
Maria
2019 年 10 月入住 2 晚
4/10 很差
Pat,Australia
2019 年 10 月 15 日
不满意:住宿条件和设施,服务设施
I booked a deluxe double room with view for 3 nights six months in advance.
I arrived at 10pm after a 6 hour train trip. I was given a room with double bed and an absolutely disgusting bathroom and no view. The bathroom sink couldn't be turned off and water just flowed all night. Elsewhere water dripped all night. Bathroom floor wet all night. It was a ground floor room and down hall people talking loudly and banging all night in foyer area.
Next morning I demanded a new room and staff happily provided room on 1st floor with window onto side street. This room was quite suitable for the price except mattress was so hard sleep was very difficult. If given this room first night I would have made no complaint and happy with this hotel.
No explanation or apology given by hotel.
Location was good, a/c good, WiFi good, safe area, walking distance to Taj Mahal. Restaurant was okay but very slow service even when no other customers.
On 1st floor room shower wets whole bathroom floor and it stays wet. Sheets were yellow and stained but probably cleaned and just very old.
Not sure of better offerings in accommodation in Agra. But if choose this hotel avoid ground floor room.
Pat
2019 年 10 月入住 3 晚
8/10 还可以
真实旅客
与配偶出行
2019 年 8 月 25 日
满意:住宿条件和设施,服务设施
Struttura ben tenuta stanza confortevome e pulita molto vicina al Taj Mahal
真实旅客
2019 年 8 月入住 2 晚
2/10 糟糕
真实旅客
2019 年 7 月 23 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 7 月入住 1 晚
8/10 还可以
真实旅客
团体旅客
2019 年 7 月 6 日
满意:员工和服务
Bon rapport qualité prix
Très bien place
Fonctinnel
真实旅客
2019 年 7 月入住 2 晚
6/10 一般
真实旅客
2019 年 4 月 30 日
不满意:员工和服务,清洁度
I did not enjoy the attitude or level of service from the hotel staff who were not very welcoming.
真实旅客
2019 年 4 月入住 1 晚
6/10 一般
真实旅客
2019 年 4 月 29 日
不满意:员工和服务
It was ok. Great for the Taj Mahal but not really anything else. Customer service left a lot to be desired and booking a trip with them is not recommended
真实旅客
2019 年 4 月入住 1 晚
8/10 还可以
Nas,Fiji
与家人出行
2019 年 4 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
I liked this hotel overall but the bed was really hard to sleep on. They need to change the mattress!
Nas
2019 年 4 月入住 1 晚
8/10 还可以
真实旅客
与配偶出行
2019 年 3 月 16 日
满意:员工和服务
Very close to the Taj Mahal, perfect walking distance.
真实旅客
2019 年 3 月入住 1 晚
6/10 一般
Rina,Toronto, Canada
与配偶出行
2019 年 3 月 14 日
满意:住宿条件和设施,清洁度
Overall an OK stay for one night to see the Taj Mahal and nearby attractions. Bed was comfortable but room and bathroom extremely muggy and stuffy. They didn’t have a record of our reservation when we arrived even though it was booked and prepaid, but still got the room we expected. The restaurant was pretty expensive compared to everywhere else we’ve eaten in india and the food was just ok. Also don’t book busses onward through the hotel.. they charge double what you will pay online or at travel counters and you still have to get yourself to the bus station. Same for private transfers... go with Uber or Ola cabs instead.
Rina
2019 年 3 月入住 1 晚
2/10 糟糕
真实旅客
2019 年 2 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 2 月入住 2 晚
2/10 糟糕
Yeong
2019 年 2 月 18 日
不满意:客房舒适度,住宿条件和设施
호텔측에서 계열 숙소(여인숙급)를 임의로 배정함.
종업원들은 친절함.
단, 호텔 예약과 달리 안내 데스크에서 옆 건물로 이동
방을 안내함 , 설명은 계열 호텔이라는데 여인숙급이었음.
새벽 5시 옆방에서 목욕 물소리 요란하고 말소리 소음에
잠이 깰 정도임. 베관시설이 고장나서 저러나 싶을 정도로
소음 관리도 안되고 실망적임.
결국 방 배정, 소음등 항의에 호텔에서 아침 식사 제공하였으나
간단한 죽 정도로 메뉴도 빈약함.
호텔닷컴이 모든 호텔을 알고 예약 진행하는게 아님을 확실히
실감한 경험임. 중대형 호텔이 AGRA에 있으나 이를 소개 못하는
이유를 알고자 함.