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東方泰姬酒店及渡假村的評價

4.5 out of 5
東方泰姬酒店及渡假村
Fatehabad Road, Agra

評價

6.8
10 分評分，優異；174 則評價中有 45 則" "
8 分評分，不錯；174 則評價中有 50 則" "
6 分評分，一般；174 則評價中有 31 則" "
4 分評分，欠佳；174 則評價中有 28 則" "
2 分評分，很差；174 則評價中有 20 則" "

7.4/10 

整潔度

6.8/10 

職員與服務

7.0/10 

住宿狀況

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
物超所值
這間的裝潢很細緻，雖然飯店內這項付費項目相當貴，但房價部分Hotel.com提供相當優惠的價格，整體的品質令人很滿意

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
The hotel itself is clean and really looks nice. Staff was tough communication-wise. (Restaurant couldn't put things on our room, for example.) Rooms are nice and big. Pool had no water in it. Wifi access was constantly a problem. It looks nicer than it really was in terms of stay.
於 2017 年 8 月住了 1 晚

4/10 欠佳

Kevin

不滿：整潔度、職員與服務和住宿狀況
Awful beyond description
Run down hotel - very poorly managed

10/10 優異

Vaibhav

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome Hotel...
Beautiful Hotel... Nice Food... We'll surely visit again... Good Staff... Enjoyed the stay here...

2/10 很差

Shereena (Sydney Australia)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad experience
What is portrayed on websites is not what you get. One of the worst experiences we had ever had. Rooms were dirty and smelling. Staff were so unfriendly and rude. No hot water and when asked was advised to wait for shower till the morning. Lifts were not working. Linen was so dirty and the walls had mildews. We booked three rooms and all three rooms were the same. Rooms were infested with Mosquitoes. I would never ever recommend this hotel to anyone.

10/10 優異

Sandy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay
It was a beautiful hotel. We had amazing breakfast and enjoyed our stay in a lovely relaxing suite. Would loved to stay there again

6/10 一般

Chris

不滿：職員與服務
Taj Mahal magnificent, hotel service not.
Hotel and gardens were beautiful, but service from counter staff awful. Lighting in room was bizarre had to turn off main power switch to turn off lights at night, only bath towels were in room. Taj Mahal was amazing so made up for everything else.

2/10 很差

Ranjeet (Gurgaon)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Property is good but Need to maintained by owner.
Overall is balanced not very good nor very bad. My suggestion to maintain the rooms, room walls are dampened, room mirror is very poor, Ac and lights are automatically on after few minutes after off .

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
a magnificent property
great food great property but mosquitos in the dining hall was terrible pool was dirty and had trouble checking out with american visa even though we just used it in the city to purchase items

4/10 欠佳

Vivek

不滿：整潔度、住宿狀況和客房舒適度
Poorly maintained hotel
The hotel was easy to locate, reception was good, room service was also fine. However the room itself was a disaster List of problems 1. Room was not serviced before handover. 2. There was so much of smell when we entered the room, as if it was not opened in months. 3. Walls had dampness 4. All mirrors were in immediate need of replacement as they all lost the polish. 5. No heating, only cooling in air conditioning. 6. Half of the lights were not working in the room 7. Beds and pillows smelled of sewer. On checking out, the room service searched the entire room in front of us, as if we would have stolen something, how disrespectful. We didn't even bother for the breakfast as the timing was limited from 7:30-10:30 Overall a dreadful experience.

8/10 不錯

SUKESH

讚好：整潔度和客房舒適度
Needs maintenance
Rooms were good but it needs maintenance.

4/10 欠佳

真實旅客

讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
Hotel in decline
Promised much delivered little. Changed rooms 3 times due to faulty plumbing, air conditioner and broken window. Towels and linen worn and stained. Many staff unkempt - especially in restaurant. Dirty floors and cutlery. Won't visit again
Deluxe room
Broken window

8/10 不錯

Preet (Toronto)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with many amenities!
This hotel made our experience of the Taj Mahal seem very luxurious for a low cost. I would defenitely recommend everyone who visits from a different country to check in here.

2/10 很差

David et Sarah (Paris)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel dégueulasse infesté de moustiques et humide
Un conseil ne pas croire les avis positifs sur cet hôtel... Piscine dégueulasse, chambre humide et sale, salle de bain vétuste et sale, personnel mal aimable et mauvais accueil, le vendeur du magasin à l'entrée est insistant pour vendre des costumes et autres articles...Toujours à nous sauter dessus... fontaines dans le parc non entretenues pourries, infestées de larves de moustiques. Parlons maintenant du petit déjeuner qui est juste infecte et sale sans aucun choix de plus, soit disant il y a des resto dans l' hôtel mais tjrs fermées (heureusement vu le petit déjeuner)...Ne jamais passer par leur Travel Tour : Nous avons réservé une voiture avec chauffeur pour aller à New Delhi airport = très mauvaise surprise conducteur très douteux avec un voiture en très mauvaise état, sale et puante (le mot est faible)... voulant nous faire payer plus qui était prévu... Enfin bref ne jamais aller dans cet établissement Horrible !!! Très mauvaise expérience.

10/10 優異

Abhijeet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good and awesome

6/10 一般

FreqTraveller (Delhi)

Nice hotel, close to Taj Mahal
Good hotel to stay with family. Breakfast menu is limited and food is average. We stayed in the TANSEN COURT where the rooms are big and clean. But we found patches in the wall, might be due to the seepage.

4/10 欠佳

Makush

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Left a very bad taste !!
Very bad impression. Some major dislikes (not listing bunch of minor issues): 1) Checked in during midnight hr (after completing last Aarti at Brindavan). Pathetic check in experience. Whole hotel looked like a dark old scary place(No lights at all!!). Had to literally say "Is anybody around ?" 2) Smelly rooms(both mine and my parents one) in shabby state with mosquitos having a gala time. 3) No hot water in bathrooms during night hrs (This was the response from support staff). Note: This is winter time and my mother and little daughter had a tough time. 4) No Wifi. This list goes on and on. Saving grace: Ok breakfast. Though i have issues to point here too, but then i will be considered nitpicking. Well maintained garden !! (+1 for this) Overall: Did somebody say this is a 4/5 star hotel ? Sorry !! Tough to even consider this as three star.

6/10 一般

真實旅客

不滿：整潔度和客房舒適度
Bathrooms need upgrades Dirty linen Smell of dampness in the room ------------------------------------- ------------------1111-------1111111111 ------------------11-1-11-111------- -----------------11111111--------

8/10 不錯

Kiran

讚好：整潔度、住宿狀況和客房舒適度
stay in Orient Taj is amazing, good and huge property gives you good luxury and comfort overall. 1.5 km away from Taj which is not bad. Service is good but bit slow may be coz of huge property. I enjoyed stay here with my family. I recommend it for Agra the best one at this budget.

8/10 不錯

真實旅客

不滿：住宿狀況
Estancia normal el Agra
Muy bonito Hotel. Ha tenido mejores años. La habitacion en la que estuvimos no tenia agua caliente y estaba oscura. Fue dificil comunicarse con el personal en recepcion ya que hablaban muy poco ingles. Calificaria este hotel como 3 estrellas.

2/10 很差

Arun (San Francisco, CA)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disappointing rooms; Poor quality svc, Old style
We assumed that due to the Wyndham brand name attached to it, the property will have at least some basic standard in terms of professionalism, room quality, etc. We were very disappointed by our initial impressions of the Room (the outside seemed fine with the garden and layout etc, but in general run down) - rust on the mirror side, lack of proper hot water in the morning, lack of room heating, hardly any power outlets, a dingy feeling that we couldnt shake off. Even some of the facilities like the Spa/Massage room were staffed with people that were poor communicators or too salesy. The hotel is situated in a good location and is close to the Taj Mahal etc, but once you are inside, you realize that the management is sort of taking it easy and not making any attempts to modernize the place or service. My cousin stayed at a more recent Four Points Sheraton down the road, and the difference in lobby, get up, customer service, room amenities was stark. And the final straw was the delayed check out because they didn't have the folio details in order and kept waiting for the laundry receipt to show up (which had incorrect charges in the first place).

4/10 欠佳

Claudio Hernan (MEXICO)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel Abandonado que se ve que fue bueno
El servicio es muy deficiente, el hotel esta muy abandonado y sin mantenimiento. La limpieza deja mucho que desear

4/10 欠佳

Shriniket (Mumbai)

不滿：整潔度、職員與服務和客房舒適度
Never stay at Windham Grand
Very Bad stay. It was unbelievable that a hotel rated 5 star wouldn't have hot water in the shower. Constant follow up with housekeeping hardly helped. Situation temporarily improved after MR. Bagchand, Front office manager was made to visit our room. but next day onwards, it was the same. Set top box was blocked except for free channels like DD sports, DD news etc. No good TV channels were available. Hotel staff tried to bluff this as "technical problem" while actually the hotel is saving money by not subscribing. Very poor show. Don't stay here if you want to enjoy 5 star comfort. A beautiful looking but badly managed place.

2/10 很差

Adetya (Gurgaon)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting....
My suggestions to fellow traveler don't go on the pictures of the hotel. It is an absolute sham. They have brought the prices down to entice people to come and stay with them but the food pricing is exorbitant (1 scoop of ice cream Rs 640/- and 1 portion of butter chicken almost Rs 1000/-). Their service is so slow that a government office will be more efficient than them. Swimming pool is so dirty that you wouldn't wanna soak your legs in it. Staff needs a lot of training in terms of being curtious towards the guest. It is not worthy of being a 2 star let alone being a 5 star.

10/10 優異

Harjeet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

chef robert (toronto canada)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
the hotel was excellent with palatial look.
excellent service staff, very friendly and ready to help, food quality need to improve a bit to a 5 star quality.I would give a overall rating of 9.5 on 10.

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
Not a 5 star hotel :-(
This is not a 5 star hotel. Service does not exist. No Wi-fi.... Stay - off....

6/10 一般

真實旅客

讚好：住宿狀況
Great structure but not enough
Not ready for international tourism

8/10 不錯

Himanshu (Delhi)

讚好：整潔度、住宿狀況和客房舒適度
Nice & Comfortable Stay
It was a day stay. The hotel is superb and value for money (for stay only). Food is very costly and taste is below standard for a 4-4.5 star star property. Must try a restaurant "Pinch of Spice", hardly 2 kms from this hotel. I am sure you will love it. We had an awesome experience dining there.(Buffet cost-800/pax, far better taste than hotel food & cheap too)

2/10 很差

Salomon (San Diego California)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The worst hotel we stayed at in our 2 week visit
Beautiful grounds. The room was the dirtiest place the food was bad they had sent their chef home many guest complinee of the same to lobby staff and they could not care about any of our concerns we checked out early

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
good hotel,good stay

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
good hotel,good stay

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
good stay,good hotel

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
good hotel,good stay

8/10 不錯

From USA (V)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Safe haven
I went to India for the sole purpose of visiting the Taj Mahal. That did not disappoint. However Agra itself was poverty stricken and I certainly felt unsafe there. We hired a driver and guide for our visit. Worth every penny. We felt very safe within the confines of the hotel. Beautiful setting and well groomed grounds. The room smelt a little damp but overall was very pleasant. Morning breakfast buffet offered excellent choice options. Limited activities to do within Agra and the hotel. Lunch at the hotel restaurant was fairly decent. Unfortunately the weather did not cooperate so was unable to utilize the beautiful pool area. Only real negative was the annoying bell boy on the morning of check out. He hovered too much and then left our bags out front in the pouring rain. That incident prevented me posting an excellent rating.

4/10 欠佳

SHINICHIRO (India)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
部屋が寒すぎ
家族で一泊しましたが、1)立地条件はタージマハルからも近くて良い、2)シャワールームからの水漏れがひどく使用できなかった、3)室内が寒く快適とは言い切れない。 価格に見合ったサービスは残念ながら受けられませんでした。

10/10 優異

Patricia (Tucson, AZ)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nicest suite I have ever stayed in
This hotel is just beautiful. Our VIP suite was HUGE, and had 1 1/2 baths. Their buffet was very good and all their employees couldn't be nicer or more helpful.

4/10 欠佳

Adrian (Singapore )

讚好：整潔度和客房舒適度
Not Happy with Expedia Service or Hotel
We were traveling from Delhi to Agra to go to the Wyndham hotel. Due to the extremely heavy fog on the highway (0 visibility) our car was stuck on the highway. It was impossible to drive without the risk of a severe accident. So we had to pull over at the nearest hotel and could not make it to the Wyndham for the first night stay. There was absolutely nothing we could do "Force Majeure". We called Expedia and the Hotel for a refund for the first night but the answer was NO. Did not feel this was fair given the fog circumstances that all hotels in the Agra area were fully aware of and agreed with. In addition when we reached the hotel the room was very nice but nothing worked in the room including the hot water, lights, shower and other minor issues. We reported some of the issues but the response time was so slow that with a 1 day stay we just didn't have the time to play handyman. Disappointed with Expedia and the Hotel.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
.
Ingen uppvärmning, dålig frukost. Service medelmåttig.

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
Wi-fiがつながらない。お湯が出ない。電球が無い。私の時間を返せ！
Wi-fi,OKと書いていたのでお願い（有料）するとつながらない、『何で？』聞いたら『係を送ります』と返事が、待てど暮らせど来ない（１時間）。。。電話で確認『アクティベートは既に完了しています』と対応『いや、つながんないよ』と言うと又『係を送ります』更に１時間待ち、結局、係は来ないままWi-Fiはあきらめる。。。御飯でも食べて気分転換。飯は『んーこんなもんか。』と思い部屋に戻る。 次に、部屋のバスタブを使おうとしたら、お湯が出ない、『何で？』って聞くと『ここは使えません』と返事が。。。またかよ、と思い、部屋を変える様に言って部屋を変えて貰ったら、そこは、部屋の明かりの電球が付いていない、ふざけるなよと思い、電球をつけて貰う、その間にお湯の確認、すると、又お湯が出ない！　『ここも、駄目だから部屋変えろ！』、『解りました、次にしましょう』、『は？』 『まさかお前、又次の部屋も同じじゃねーの？部屋の確認したのか？』と聞いたら『。。。返事が無い』やっぱり、インドだなと思いながら『確認してこい！』もう既に夜中の１時過ぎ、私は眠くなってきた。。。もう、マネージャーという人にお願いをするしか無いのかと思い、電話で呼ぶ、またまた来ない。もう一度電話。。。思わず電話口で『F。。。。r』と口ずさむ。最後は、ここは大丈夫だと、言われたが、また電気も付いていない、お湯は何とかぬるいお湯が出る。。。もう、夜中の２時を回る。。。諦めた。トータル、Wi-fiに始まり寝れる迄費やした時間、７時間ほどもやもやした気持ちで過ごしました。俺の楽しいお休みになるはずが。。。 という事で、二度とここは使いません。皆さんも止めた方が良いんじゃないですかね？ ま、運が悪かったのかもしれませんが。。。

6/10 一般

Christian (Copenhagen)

讚好：整潔度和客房舒適度
不滿：職員與服務
Ok, but bad service
We stayed one night during Christmas and had a ok stay. It took the bell boys 40 min to get our suitcases to our room, and actually I had to finally go to back to the main entrance and carry them most of the way myself. The rooms was very standard. Restaurant was ok, however missing good ambiance. Check-out took 30 min despite us being the only guest to check out, staff generally seemed untrained.

6/10 一般

MAC

讚好：職員與服務
不滿：整潔度
Nice hotel close to The Taj Mahal, Agra, India
Its a large hotel with lot of greenery around. Room cleanliness was bad. The bed spreads didn't look clean. Same case with the toilet with leaking pipes. There are too many furnitures inside the room....difficult to move around freely...!!!. Hope they will take care of these shortfalls...!!!.

6/10 一般

真實旅客

不滿：職員與服務
Not so great considering the price paid...
The hotel is not children friendly. The front desk staff was very slow and was not cooperative... Exterior corridor... Would not recommend...

2/10 很差

Krishna (Singapore)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Price does not match service
Poor service & food

4/10 欠佳

KRISHNA (Singapore)

不滿：整潔度、職員與服務和客房舒適度
Feedback
Hotel was overrated. Service level of staff were average. Pricing does match with the service offerings. Breakfast spread was limited and of poor quality. I will not recommend this hotel as a choice.

10/10 優異

Alok (Bhopal India)

讚好：整潔度、住宿狀況和客房舒適度
The Windham hotel is a great property
The hotel is a great property . Lobby is awesome and the cluster of rooms are very good. Fountain in the middle creates a mystic atmosphear in the night. I noted that the staff was not able to handle the morming rush during breakfast and hotel need to pick up additional staff

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務和客房舒適度
建物は立派だった。softは4つ星
予約前にチェックした感想通り。ベルボーイにタクシーを頼んだらホテル前でリクシャーを捕まえるよう指示されたり、フロントを通るたびにホテルの土産物屋が大声で客引きしたりと他の伝統ある高級ホテルとは全く対応が異なった。チップの催促はなかったので3つ星よりはマシ。カードキーがダメだったりシャワーの湯が不安定だったりと設備も微妙。ただ部屋は広く高級感あり写真うつりは良い。

4/10 欠佳

kodie Y (pittsburgh, pa)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible Service
Not one employee can answer a question or give service without asking someone else which led to it taking over 1 hour to check in.. We wanted 2 additional rooms and they tried to tell us they only had suites available but come to find out the hotel wasn't even half full, they will screw you over in a heartbeat.. They delivered our bags to the wrong room and took 30mins to fix their mistake. The nightly dinner and show outside is awful for almost $40 a person, the meal doesn't start until 7:30pm and instead of having multiple dancers as shown in the advertisement, there was only one dancer and 2 men playing instruments and the dancer did 3 dances and took 20min breaks between each dance.. The food was very good but did not compensate for the poorly done show.. I will admit the puppet show put on by 2 youths was more entertaining than the big show.. The bathrooms in the rooms are awful, water backs up in the tub, doesn't get hot, and has an odor.. The outdoor fountains were dirty and not working, the property is in ill repair.. The only thing nice I can say is the morning breakfast buffet was very good with lots of options!! I recommend just doing a day trip to Agra and then getting out of there as fast as you can..

8/10 不錯

America (Los Angeles)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impressive lobby! Very secure, guarded and gated.
Lot of value for the price. Feels like a five star hotel upon first impression, but building is dated.