「The bell boy was very helpful but the other staff; especially those in the lobby and entrance gate was not at all. The entrance gate staff did not help us get a taxi even if we had luggage. The lobby staff members (usually 3) frequently talked among themselves as if their guests were transparent. 」
「I grew up in Fes. I know traditional. This is traditional/modern. I like the vibe. It’s not “stenciled” over a normal wall. This is true craftsmanship everywhere. The house can be quiet and one feels awkward speaking out loud. But truly amazing. The shades close and darken the room which was amazing for my jet lag when I needed dark.
The hospitality is outstanding. There is street parking. The breakfast is delicious and authentic Moroccan. The room is spacious. It’s not the best sunlight coming...
「The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond.
Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby...