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"Great stay. Right near the train station, downtown and beautiful parks, great view of the mountains, Good breakfast. Will stay again. "

"The location was lovely and the onsen and outdoor otaru baths were totally worth the trip! The buffet breakfast had a ton of options and was tasty. Our family room was a very tight squeeze for 4 people, but otherwise fine. We had limited interactions with the staff, but they were helpful and accommodating when we needed anything!"

"Loved being able to pick out my pillow. Slept great. Breakfast buffet was delicious."

"Accidentally booked a smoking room, they helped change that at no charge when we got there. The room was massive and the bed was very comfy. Plenty of parking but, they were a little hard to find at first."

"The buffet dinner and breakfast offered lots of variety and quality was good as buffets go. The onsen baths were nice with good views from the outdoor baths."

"SNOOTY staff involving procedures and attitude - did not seem helpful and weren't cheerful, especially on the female side. The guys were courteous and friendly. "

"Breakfast is super nice!!!"

"The convenience store in the lobby is …convenient!"

"Room was clean, breakfast choices were very good. The staff were helpful and the hotel is positioned in the centre of town convenient to transport, shops and cafes."