The staff makes secrets! MAKES IS AMAZING.
They are astounding. Top shelf, highest quality humans. They are beyond compassionate and caring and welcoming. The most professional.
Santiago Santos, section 2 of the lobby bar, literally made our whole stay. He was the best part of Secrets, wont lie. My husband and I came to see him almost everyday. He is the most professional, curteous and kind human being. A very special person. Secrets is lucky to have him and EVERY employee they have. Every employee was AMAZING!!!!!!!!
So amazing im still in shock at how incredible i was treated staying at secrets.
The resort is very nice and extremly high end.
The only complaint i have is, lord its loud in the morning at night and during all night. Ppl walk by the room, you can hear every word. They were laughing yelling at times. You can hear the nighbors everytime they flush the toilet or take a shower.
I did not expect such a noisy room to ever be in such a resort. Especially for the price.
We will be coming back, i have to take my daughter, but besides secrets, sound proof rooms will be somethong i will be looking for.
At least a fan, to cut the noise. I almost put the shower on cold and let it run so i could drown the noise, but i just couldnt waste the water.
Again, Santiago, and the employees absolutely make your resort and they will be the reason we come back.
Gracias.
Much love and thank you for having us.