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“Family friendly resort, staff was very nice.”

“Esta lindo y limpio ”

“We had such a great stay! The service was amazing from start to finish. All of the bartenders and waiters were incredibly friendly, attentive, and always made sure we had everything we needed. The pools were large, clean, and beautiful, and we had so much fun with all of the activities offered throughout the resort. Our room was very spacious and clean with a beautiful view. The only minor issue we had with the room was a leaky bathtub faucet, but it didn’t take away from our overall……

“The staff so kind and nice”

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“Great”

“他們的服務很好，員工友善，我們很喜歡💕！”

“对于中国人而言 确实吃的也就那样 果汁都是调味品的味道 水果新鲜程度不够 晚上也没有夜宵 酒店设施很新 海难在对面 需要接驳车 这条确实有点不方便 不是24小时能看海 服务这块浴巾完了没有及时check补”

“The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!”