「We love the layout of the resort. But were a little disappointed with the service this trip. We had trouble with our room phone, which made it difficult to order room service. Several of the restaurants werent open, so we were limited on choices. No hot water for the shower in our room. Our swim out pool was always dirty and full of bugs and the wifi was terrible. The staff was very nice as always. The resort is remodeling so it was somewhat noisy during the day.」
「This is our 2nd trip to Cozumel and our 2nd time to stay at Iberostar Waves. This stay was like our trip in 2019...everything was perfect! The check-in was seamless, the waiters/waitresses and bartenders are phenominal. The food was delicious as was the drinks. Our only disappointment was the shows at night :/」
「La verdad el personal es muy muy amable, la ubicación genial, le falta una restauración en general al hotel pero la relación precio valor es adecuada. Algo que lleva tiempo con temas sin lugar a dudas son las escaleras eléctricas, deberían darle una buena revisada. Pero la verdad la atención y amabilidad de todos hace la diferencia. Ahh porfas hagan un poco mas caldosos los chilaquiles ;)」