“Horrible service. We were 2 couples that paid a week in advance through Hotels.com, confirmation was emailed and I phoned 3 times to confirm because we were going to arrive a bit earlier because we have a wedding close by. When we arrived they did not want to give us our room keys because they said they did not receive payment. We spoke to the 2 girls working there, which was very unproffesional eating chips and handling our phones without any sanitation etc, we showed them proof of payment,……
“Giglio Boutique Hotel is stunning. The decor and entire environment were amazing. We enjoyed a delicious 5-star meal in the restaurant. The entire staff was extremely kind, professional, and eager to please.”
“My wife and I spent 9 nights at the guest house in the honeymoon suite and would highly recommend it. The room was very comfortable and private. The staff were excellent and very attentive. We were treated very well by Venoth on our arrival, which was late afternoon on a public holiday. As it was our 50th wedding anniversary he surprised us with a bottle of bubbly. Such a nice surprise! Should we need to return to Alberton again from Australia, we will definitely stay there again. Great……
“I enjoyed the customer service by my host, Warren. He was so accommodating to my needs and questions. This was far better than a corporate chain of hotels. From the time I checked in to my last day, he had a great smile, the staff had impeccable service. He even made sure I had hot breakfast before my early safari tour! I would recommend this place to book whenever you are in Johannesburg, South Africa. I will be booking here again in the future! 😊”
“Upon arrival, the staff greeted us by saying, “Welcome Home”. I have never received such a warm reception of hospitality by a hotel. The dinner, the rooms, the staff, the jazz brunch, and the tour, were amazing!! I am already planning my next stay. My only regret, is wishing I knew about the hotel sooner. ”