Big Bear Lake All-Mountain Xpress Lift Hotels

"Hotels.com call them, and the hotel calls it'self 4-star, but not accurately. The grounds and location are lovely; great view of lake, pool, hot tub, sauna, play area, beach. The room was comfortably, if sparsely, furnished -- like a reasonably new Holiday Inn Express. But not perfect -- the TV didn't work (no March Madness watching for us), no facial tissue (a box, but empty). Seating for 1 in a "Premium King Room." And, oddly, only one chair on the spacious balcony, so my wife and I couldn't sit out there and enjoy the lovely view together. If you want ice, the front desk told us, you need to go to the restaurant next door and ask at the bar. Coffee is not available in the room, but in the lobby, but not until 7:30a, and as week and poor a cup as I've experienced. But the service was pretty awful. When I asked about the TV I was told that it wasn't their fault, they were waiting (days, apparently) for "IT" to fix it. When I asked about the missing chair on the balcony, I was told that there was nothing they could do, even though I could see 34 identical chairs sitting out on the lawn (I had to go get one and bring it out the stairs to the 3rd floor myself). So: Location - 4 stars. Room - 3 stars. Service - 1 1/2 or 2 stars. I think the problems were all the result of terrible management -- pinching pennies while largely indifferent to the needs of guests. "

"Clean room with an excellent view of the lake literally feet away from the lake "

"The staff was welcoming and super nice. The room was clean. The Jacuzzi needed a deeper cleaning, but it might have been opened recently."

"It's very clean and tidy, with all the necessary supplies."

"Great place for families with kids!"

"I had a wonderful stay @ Sessions retreat. The staff Venetia was great. She was very polite and helpful. The room was beautiful but the only change I would make would be to have central air and heat. There was a wall heater and standalone fan for use which worked for the spring season but central heat would be better. I also loved the keyless entry and text support from he staff. I would definitely recommend this retreat and have done so already."

"You can't get a better experience than this. Easiest check in and out. Friendly service (if you need any because it was pretty perfect). AND reasonably priced for a place where the slopes were at your doorstep!"

"Great place. Perfect for my family of 5. Very nicely upgraded and clean. We would definitely stay again. "

"Great property...easy access to the ski resort"