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安克拉治海鸚旅館的評價

2 out of 5
安克拉治海鸚旅館
4400 Spenard Rd, Anchorage, AK

評價

7.4

不錯

10 分評分，優異；1935 則評價中有 705 則" "
8 分評分，不錯；1935 則評價中有 518 則" "
6 分評分，一般；1935 則評價中有 280 則" "
4 分評分，欠佳；1935 則評價中有 200 則" "
2 分評分，很差；1935 則評價中有 232 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

2/10 很差

Jiarong

不滿：整潔度、職員與服務和住宿狀況
On
於 2024 年 3 月住了 1 晚
Amber 於 2024年3月22日的回應
Sorry you are not happy with your stay.

2/10 很差

Frances

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The only decent area was the lobby. The first room we were given was up a steep outside staircase. The room smelled like it had just been painted an hour before we went in, bright white but still old and very outdated. Pillowcases looked old and dingy. Finally, found us another room, so we hauled all the luggage back down the steep stairs, back across the parking lot, down the hall from the lobby to a decent room but still old, door handle on the room needed repair. The place needs a complete remodel or tear down, never again!
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
Sorry this was your experience.

6/10 一般

kathy

讚好：職員與服務
不滿：住宿狀況
The breakfast is decent. The room we stayed has poor insulation. The noise from the upstair keep us awake all night, luckily we only stayed 1 night
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
Thank you for your feedback!

6/10 一般

Laurie

伴侶同遊
讚好：整潔度和職員與服務
We had a Very late arrival from the airport, others were arriving too. With just 1 clerk on deck she was Extremely busy. We were exhausted from travel and someone offered to show us to our room (which wouldve heen easier to find just by going outside). The Elevator didnt work, so we opted for a walk outside. Room was fine but carpet definitely needs replacing. Bathroom clean. Lobby was welcoming. Muffins were available in the AM were delish! We were Extremely grateful to find a room at such a late hour after airline difficulties.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
Thank you for your feedback!

8/10 不錯

Valerie

家人同遊
讚好：職員與服務
The property needs some updating - just an older property it was ok for a one nite -
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
Thank you for your feedback!

2/10 很差

alice

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
We walked into the room and the bathroom sink is a pedestal sink at the foot of the bed . Smelled really bad and exhaust fan was on. Bathroom door (closet size ) next to bed with stool/shower directly in front of stool with no room. to dress or put towels/clothes . We saw guest across from us who were equally unhappy and had two twin beds . We waited 20-30 minutes to get checked in and another to try and check out . Watched the girl who checked us in leave and when we tried to check out were told the girl who had just left was the manager and they had no way to check us out . The girl who said she couldn’t check us out appeared to be on something and it didn’t feel safe . She refused to give us a checkout slip stating she couldn’t until the next day and said we would have to get it from Expedia . She fave us a wrong number for Expedia . I went to holiday inn express and rented a room for 300 . Not sure I would use Expedia again after this experience
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
I'm sorry you were not pleased with your stay.

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
great staff, nice rooms
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
Thank you for your feedback!

10/10 優異

Eduardo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy amable personal y el desayuno muy rico
於 2024 年 3 月住了 3 晚
Amber 於 2024年5月24日的回應
Thank you for your feedback!

6/10 一般

William

讚好：職員與服務和設施服務
不滿：整潔度
Close to airport was bonus, staff very nice. The room was very very hot which made it uncomfortable to sleep. Short stay so worked out but for price would look elsewhere if longer stay.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
We will look int othe heat issue, Thank you for staying with us.

10/10 優異

Raylene

於 2024 年 5 月住了 1 晚
Amber 於 2024年5月24日的回應
Thank you for your feedback!

6/10 一般

Elaine

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Was initially put in the annex building, which was very dated and smelled musty with mold in the bath tiles. No working wifi. Front desk staff moved us to the main building into the suite which was a great improvement with the exception of missing light bulbs. One of the front desk staff had minimal public relations experience and it showed.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月22日的回應
Thank you for your feedback! I will address these issues.

6/10 一般

Evelyn

伴侶同遊
讚好：整潔度
The room was clean. But each day our key was timed out, and had to be reactivated. The water was only warm at best, in the late morning, or evening. And the paintings on the wall vibrated all night.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月22日的回應
The keys can be deactivated if put next to a phone is the only thing I can think that would make them need to be reactivated daily.

6/10 一般

Robert

伴侶同遊
讚好：整潔度和職員與服務
Bathroom door wouldnt close Handyman needs to shave door witb planer. Also breakfast should clarified as Continental. Location was excellent, Seaplanes, Pipers happy hour.
於 2024 年 5 月住了 2 晚
Amber 於 2024年5月22日的回應
Thank you for your feedback! I will address the issues with the bathrrom door immediatley.

8/10 不錯

nate

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The staff was friendly; the breakfast is too expensive, and the adjoining Chinese restaurant has poor staff and a high price as well.The elevator is old, and the room is nice, but could use a touch-up.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月22日的回應
Thank you for your feedback! Our breakfast service is free so I'm not sure where you got that information from.

4/10 欠佳

Judy

伴侶同遊
不滿：設施服務和住宿狀況
Very dated hotel . I believe there was black mold in that bathtub area. Chair at entrance was almost shredded and cracked (really should just remove the eye sore). Internet was down so no TV (not necessarily the hotels fault). The staff was very friendly at check in tho. Close to airport and cheap if that’s what you’re looking for.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月21日的回應
I'm sorry you were not fully pleased with your stay, I will look into the issues immediatley.

8/10 不錯

Scott

讚好：職員與服務
Toilet broke soon after we checked in.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月21日的回應
I will look into this right away.

4/10 欠佳

deb

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Front desk staff in the morning were very unhelpful. Much of the breakfast items were empty and they made no effort to replenish anything. Even when we asked for items to be restocked they made no effort to make it happen
於 2024 年 5 月住了 2 晚
Amber 於 2024年5月20日的回應
I am very sorry to hear this experince, I will adress the front desk staff regarding these issues.

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Seem to be a nice room we had and was conveniently located from the office!!!
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

6/10 一般

Robert

讚好：整潔度
不滿：設施服務
Staff did their best and even got me checked in early but i think they teeter on overworked environments. Having 1 person run the desk during the day should be a no on the weekends. Also had some rowdy customers in and around the hotel that made me a little concerned
於 2024 年 5 月住了 2 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback! We try to always have double coverage at the desk, but unfortunatley people do not alwasy show up to therir shifts.

10/10 優異

April

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff really made the visit great. Very helpful!
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

8/10 不錯

Victoria

讚好：整潔度
Comfortable and clean for a night near the airport. Mishap trying to get shuttle ride from the airport, waited over 40 minutes.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
I am sorry to hear this.

4/10 欠佳

John

讚好：職員與服務
不滿：整潔度和住宿狀況
bed drty and musty
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
I'm sorry this was your experience.

6/10 一般

Derrik

商務旅客
讚好：職員與服務
Property was in a convenient location and fairly common inexpensive due to using Expedia Bucks. Cleanliness of room/bathroom left something to be desired. Staff did a great job and was very responsive and helpful. The wake up call message stated it was from another hotel (in Seward AK that I am guessing is owned by the same company) little things like that make it appear shoddy.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for letting us know about the wake up call, that is an error on our phone carrier this is the only property we own and this is the first time is has been brought to out attention.

10/10 優異

Mallory

讚好：整潔度、職員與服務和住宿狀況
Rooms are spacious and clean. Bedding was very soft and I was warm. Some bedding in other places is thin and feel cold throughout the night.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

6/10 一般

Wencong

讚好：職員與服務
不滿：整潔度
The quilt has stain on it and it seems understaff during some periods. Staff are nice, the service is good.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

10/10 優異

Aland

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We were very satisfied with this hotel. It’s very convenient for an overnight stay close to the Anchorage airport. The shuttle service was excellent as well. We would definitely stay here again.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

10/10 優異

Kaden

讚好：整潔度、職員與服務和住宿狀況
Staff was very helpful with any problems we did have.
於 2024 年 5 月住了 2 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

4/10 欠佳

Wilhelm

不滿：職員與服務和住宿狀況
It is a very low quality motel not desirable
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
I am sorry this is your experience.

6/10 一般

Jenny

家人同遊, 多人同遊
Not in very good condition, the carpet is dirty and the room is not clean, especially bathroom.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
I am very sorry to hear this was your experience, we pride ourselves on cleanliness & I will look into these compalints.

2/10 很差

Tom

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place was a hole in the wall, including the bullet hole that was in the window of the lobby. The rooms were disgustingly filthy, and the room was advertised with queen beds. However it was a double bed that was jammed against the wall and my husband and I didn’t fit, since he’s very tall. When asked to upgrade, the front desk said that queen beds were all they had. The annex next-door had two queen beds however she neglected to tell us that.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月21日的回應
All of our rooms have queen beds, we have no Full beds here at the hotel. There is absolutley NO Bullet holes in teh window we had some kids thro wrocks and hit our window which is what you saw.

4/10 欠佳

Marlene

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The room had a nasty smell and there was “stuff” on the carpeting. Didn’t really want to use the shower either. Not the cleanest. I guess it would be OK for an overnight stay
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
I'm sorry you had this issue. I will look into these concerns.

2/10 很差

Shan

不滿：整潔度、職員與服務和住宿狀況
I booked a room with 2 queen beds for 2 adults and 2 kids. We arrived at the inn and waited at the front counter for more than 45 minutes. They kept having system error. Finally we were told they could only give us a room with 1 queen bed as they dont have a room with 2 queen beds available. We asked whether we could take 2 rooms then as we could not fit 4 people in one queen bed. They refused and said they can only give us 1 room. The inn was overbooked and did not provide the room we booked. The staff were not willing to accommodate and solve the issue. It was very disappointing. We had to leave the inn and find another hotel in the midnight with 2 kids!!! I would not recommend this inn.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
I am very very sory to hear this is the experience you had with us. Unfortunatley we have has internet issues that have nothing to do with us and we have been trying since Saturday to get them resolved.

8/10 不錯

Elaine Weber

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Nice that they have an airport's shuttle.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

6/10 一般

Joseph

家人同遊
讚好：職員與服務
不滿：住宿狀況
Helpful staff. Very friendly. Room condition / cleanliness was “ok”. I stayed so not that bad however black mold in the showers, no screens in the windows, and very warm.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

4/10 欠佳

Lisa

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
When booking at the Puffin Inn, be very cognizant that the Puffin Inn and Puffin Inn Annex are very different. The Puffin Inn appears to be in better shape than the Annex. The Annex is an older property that definitely shows its age. We are pretty easy going when it comes to hotel/motel accommodations. They were definitely trying but there was mold in the shower, the AC unit looked ancient and dusty, the window coverings/shades were obviously not designed for the windows and did not adequately cover them to keep street lights/daylight out and the bedspreads had stains. The evening front desk lady wasn't exactly what I would call friendly but instead just going thru the motions to get us checked in. The continental breakfast was average. For a single night to catch an early flight it was convenient but the price we paid was definitely to high for what we got.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

8/10 不錯

Mary Jo

伴侶同遊, 商務旅客
Our room was all Redon. Fresh paint and newly remodeled
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

10/10 優異

Jeffrey

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good value relative to alternatives
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Setting up our airport shuttle pick up was very easy! The staff at the hotel were so friendly and accommodating. We had a double queen and it was exactly as advertised.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月20日的回應
Thank you for your feedback!

6/10 一般

John

商務旅客
Seemed more like a flop house then a hotel.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月16日的回應
Thank yo for your feedback!

2/10 很差

Leo

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Great staff friendliness and customer service, room was not what the pictures showed. Ended up going to a different hotel.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月16日的回應
I'm sorry you had this experience.

4/10 欠佳

Tommy

商務旅客
不滿：職員與服務、設施服務和住宿狀況
A/C broken, windows wouldn't open, bedside reading lamp missing lightbulb, weird smell in room
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月16日的回應
I am very sorry to hear you had this experience, I will look into these issues.

4/10 欠佳

Martha

讚好：職員與服務
We were booked into the annex which had very small room with no space for suitcases or place to have breathing machines set up. Very disappointing
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月15日的回應
Thank you for your feedback!

8/10 不錯

Terry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to airport, front desk very helpful
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月15日的回應
Thank you for your feedback!

10/10 優異

Debra

Friendly front desk. Rooms seem fine
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月15日的回應
Thank you for your feedback!

2/10 很差

Betsy

Booked a room with 2 beds. Was sent to a room with 1. Went back to lobby. Sent to another room in “the annex” down the street and up stairs (no elevator). Again only 1 bed. Called lobby. Apparently was given a key to the wrong room. I’ve now been up for 24 hours and still trying to get in a room.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月15日的回應
I'm sorry for your experience, I will talk to the front desk staff about keying the correct rooms.

8/10 不錯

Susan

讚好：整潔度、職員與服務、設施服務和住宿狀況
This was my second stay at the Puffin Inn. The staff is great and the shuttle is convenient. The free breakfast is generous. I talked to some other patrons, some of them stay there several times a year. The hotel is making some improvements. The building noise started at 10 AM promptly at 6 pm. No pool or gym. Good prices, safe neighborhood, clean rooms. The Korean Restaurant across the street has delicious food.
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月13日的回應
Thank you for your feedback!

10/10 優異

Susan

讚好：整潔度、職員與服務、設施服務和住宿狀況
I arrived at the airport after 1AM. I called the hotel and the shuttle picked me up promptly. The hotel clerk greeted me by name when I arrived. It is an older hotel, but, it is clean, quiet and staffed by kind and helpful people. The free breakfast has good coffee and above average waffles, fruit and several choices. I liked it enough to stay there a second time as I was leaving Alaska.
於 2024 年 4 月住了 1 晚
Amber 於 2024年5月13日的回應
Thank you for your feedback!

6/10 一般

Betty

The staff were very helpful and friendly. The room was good for an economy hotel. Big fluffy towels, the hot water takes a while, but good and hot. However, the hotel is in an absolutely terrible neighborhood. My room did not have a phone, the phone wiring had been pulled out of the wall, there was only a single lock on the door. My door was on the outside and there was a staircase a short bit away that led right to the street. Needless to say I had several knocks on the door. I piled my luggage against the door and didn’t get much sleep. If they were in a nicer area they would do a lot better
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月13日的回應
The phone should be in all the rooms, I will look into this. As far as the neighborhood unfortunatley we can't help the surrounding neighborhood, however, we do have security monitor our property.

8/10 不錯

Chris

伴侶同遊
讚好：職員與服務
Great customer service! We were picked up right away from the airport with their shuttle. Nice breakfast in morning. Nice lounge area too. Just 5 min from airport
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月13日的回應
Thank you for your feedback!

8/10 不錯

Douglas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms and lobby were very nice but they didn’t have rooms ready for me reservation and the elevator went out while we were there and we had to carry heavy bags down the stairs!
於 2024 年 5 月住了 1 晚
Amber 於 2024年5月13日的回應
Thank you for your feedback!