This is our second time visiting as we loved the first time. We stayed in a different room, which was much smaller than our last one, we have no glasses in our room for the water that was provided to us, so we had to ask for these. It was a shame and a disappointment on this visit. The staff weren’t friendly and welcoming upon arrival and when we checked out. Breakfast the first morning was nice, but the second morning my partner ordered a cooked breakfast and and a cappuccino, the waitress told her she couldn’t have a cappuccino as it wasn’t included with the breakfast we explained we got one the day before and her response was ‘well he shouldn’t have done that’, it was a shame but we understand it wasn’t included, but there could have been a better way on informing us. When the full English came out my partners plate looked a little bare, there were no hash browns, we pointed this out to the waitress and she responded ‘we’ve ran out’ at no point upon ordering, during the service and receiving our food did she mentioned there were no hash browns, it would have been appropriate and convenient for us if we were told before the food was giving to us as we would have changed our order. We also had to ask for sauces and at no point did the waitress as if we needed anything, or how our breakfast was. The overall experience with the staff from start to finish had been a disappointment and we now unfortunately don’t feel we will return in the future.
