I asked my girlfriend to check in early for me, so as to turn on the air con and fridge. Staff said I had not reserved a room. Made her sit in lobby until I arrived late due to plane late arrival. I said to the receptionist, My room Booking. She asked if I had a reservation. I said YES, through expedia. She found it in 30 secs. As this was my 3rd visit, I was upset they lied to my fiancee. Staff do not care!!! every stay been like this.
I ask for room clean and give them the key. 1st time said they only do it once every 2 days. Rubbish, she just lazy, I growl and saw canadian manager, he sorted it out. Then WiFi on and off all the time. Then when staff clean, forget toilet tissues most times and never soap replaced. I had to go and get myself. Room never clean always dirt on floor still, and aircond always dusty and cobwebs.
Bedding attrocious, Expedia notes confirm proper mattress etc, but rubbish thin foam. Pillows lumpy. Linen must be 3 + years old, with stains and cigarette burns - very thin and ill fitting.
We have been trying to find a good hotel for 2 yrs now, stay here normally as cheap and good position close to walking street, bars and shopping. But this time the cost was suddenly increased $10 / day to due to some stupid balloon festival. No wonder the hotel was nearly empty. Security is a joke. NO POOL, NO COOKING facilities, Expedia should check on the lies they place in their description of the hotel.
