My cousin & I chose this hotel as a base camp for hiking on Terceira because of its close location to Monte Brasil, the harbour & lots of restaurants.
All the staff were very kind, thoughtful & helpful. We were checked in by Fluberto, who gave us good advice for our 1st hike & Lisandra connected us with an amazing taxi driver (Vasco) who was bilingual, and assisted us with our late check out request. We met Jeff, the owner & his lovely dog (Whiskey)- you can tell he has put a lot of thought into the place.
The lobby is clean, minimalist, with a nice decor. The elevator runs smoothly, albeit on the smaller side (typical of European hotel elevators though), and the floors are also accessible via stairs. There were a couple of steps up from the entrance to the lobby- not sure if there is an accessible option they can provide (like a ramp).
Our room was well decorated- the furniture, the colours, and decor were tasteful. Everything was clean, the bed was firm (maybe too firm for me, but other may enjoy it more). The soaps/shampoos were all local/Azorean products. The tap water is drinkable, but they still provided a bottle and glasses. The room contained a working safe, and plug-points with USB type A and C outlets as well- perfect for travellers from outside EU.
The hotel is close to many amenities including pharmacies, shops & restaurants- it is also attached to its own delicious bakery, as well as an American-themed restaurant (busy with locals!).
Would stay again!
