Ararat Holidays

Upon arrival we had to request a second set of towels and wifi needed to be fixed. The staff were friendly. We didn’t do laundry as it was quite expensive.

Good location, handy to many restaurants and public transportation.

Check-in process was atrocious... notified in advance about my time of arrival and was informed I'd be met at the office. Upon arrival, the office was shut (no one stated this before) and I was told I'd been messaged on What's app. As an international traveller not using data roaming, this didn't come through... Finally made it to the apartment - the internet needed (you guessed) mobile data to view the passcode (?!?) and instructions for aircon were for a different apartment. Very frustrating that this info couldn't have been provided in advance Also, gym access is only for residents as an induction is needed... again not as advertised Pool area is nice though and apartment had great views over the river

The room was clean and staff were lovely. We had 3 nights and overall a good experience, disappointing was no black out curtains and a spotlight in the grounds meant our room was light all night. Buffet breakfast was good but with a full hotel did not keep up with demand. Would stay again if needing to be near the zoo and mansion.

Beds are very comfortable and the hotel is in a great location of the city