A most beautiful property in enchanting grounds.
The Spa is a huge let down as it’s riddled with MOLD ! That’s a health hazard and needs attention ASAP !
Brad
於 2024 年 3 月住了 1 晚
4/10 欠佳
Logan
2024年1月19日
讚好:職員與服務
不滿:整潔度
Poor room quality
We had high expectations but didn’t have a good stay due to the poor room quality. We were given a twin instead of double bed despite our request. The bathroom ceiling filter broke on the first night of our arrival & therefore maintenance had to fix it. Despite us reminding x3, housekeeping wasn’t done. Whilst the spa was nice & staff friendly, considering the price paid, I wouldn’t recommend anyone to stay here
Logan
於 2024 年 1 月住了 2 晚
8/10 不錯
Emma
2023年12月28日
讚好:整潔度和職員與服務
Nice stay, unlikely to return
I had expected a little more from a Champneys hotel.
The hotel was beautiful, staff all very friendly and attentive.
Breakfast was tasty and filling
The room was a good size however there were a number of issues. The taps made a loud squeaking noise when switched on, the windows opened but they were either wide open or shut seemed the catch was broken. The sheet on the bed didnt cover the mattress fully and had a hole in it and the pillows were not comfortable. I woke up with a headache due to sleeping awkwardly.
Tried to call reception about these points but no one answered.
For the money they ask for this room I dont feel we got our moneys worth
I really expected more of a luxury experience than the reality.