住宿正面 (夜晚)

亞特蘭大 - 阿爾法利塔 - 溫沃德大道凱悅嘉軒酒店的評價

3 out of 5

評價

8.4

很好

10 分評分,優異;1004 則評價中有 540 則" "
8 分評分,不錯;1004 則評價中有 234 則" "
6 分評分,一般;1004 則評價中有 118 則" "
4 分評分,欠佳;1004 則評價中有 62 則" "
2 分評分,很差;1004 則評價中有 50 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Frances

讚好:整潔度、職員與服務和設施服務
We had a very good stay. I would like to compliment Erica. She was wonderful. We had a problem and she went above and beyond!!! A staff member to be proud of!!!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月23日的回應
Frances, it's heartwarming to hear that you had a very satisfactory experience at Hyatt Place Atlanta Alpharetta Windward Parkway. We're particularly thrilled to hear that Erica exceeded your expectations; we find dedication and service like hers to be admirable. We trust that all our team members will strive to match her excellent standard in future visits. We eagerly await your next stay.

10/10 優異

Alexander

讚好:設施服務和住宿狀況
Nice staff
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月22日的回應
Thank you for the excellent rating, Alexander!We're so glad that you've enjoyed your stay at Hyatt Place Atlanta Alpharetta Windward Parkway so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

10/10 優異

Carlos

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente place
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月22日的回應
Thank you for the 5 out of 5 rating, Carlos!We're thrilled to see how much you enjoyed staying at Hyatt Place Atlanta Alpharetta Windward Parkway. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 不錯

Maryam

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
You need to pay for the parking, to park your car over the night about $12. Staff were very nice and friendly. The room was clean and spacious..
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月21日的回應
Maryam, thank you for choosing Hyatt Place Atlanta Alpharetta Windward Parkway. We're thrilled to hear you found our team members to be friendly and your room clean and spacious. We appreciate your feedback regarding the parking fee. We look forward to welcoming you back next time you're in Alpharetta.

8/10 不錯

Hubert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet property. You do need to request room service or they automatically put you on an “every three days” schedule.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月15日的回應
Hubert, it's wonderful to read that you appreciated the tranquil atmosphere at Hyatt Place Atlanta Alpharetta Windward Parkway. Regarding the housekeeping schedule, we try to balance guest comfort with conservation efforts. However, we will certainly consider your feedback for a smoother experience. We hope to welcome you back for another pleasant stay.

10/10 優異

Sultan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月15日的回應
Thank you for sharing, Sultan!At Hyatt Place Atlanta Alpharetta Windward Parkway, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 優異

Michele

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff personnel were welcoming and efficient. Easy check in and check out. Room was clean. Breakfast was delicious. Will highly recommend.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月9日的回應
Michele, it's wonderful to learn about your great experience at Hyatt Place Atlanta Alpharetta Windward Parkway. We feel proud when guests appreciate our friendly, efficient team members and the cleanliness of our rooms. Thank you for acknowledging the ease of the check-in process and our delicious breakfast. Your recommendation means a lot to us. We're eager to welcome you back for another delightful stay.

8/10 不錯

Tom

讚好:整潔度和職員與服務
Good hotel
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月9日的回應
Tom, it's delightful to hear that you had a positive experience at Hyatt Place Atlanta Alpharetta Windward Parkway. We strive to ensure our guests have wonderful stays, and your positive feedback helps us on this front. We hope to welcome you back in the near future for yet another good experience.

6/10 一般

Danielle

伴侶同遊
讚好:職員與服務
不滿:整潔度
Overall, we had a pleasant stay. I am disappointed that our room was not as clean as I would have liked upon our arrival. I had to wipe down the wardrobe mirror, desk and chair, and the microwave/mini kitchen area as they were either super dusty or stained.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月8日的回應
Danielle, it's important to us that you had an overall satisfying stay, though your notes on cleanliness are taken seriously. Having your room in impeccable condition should be a given, and we regret if this was not the case. Our team strives to ensure a high standard of cleanliness and will take your comments into consideration as we continue to improve our guest experiences. We value the details you have shared and hope to have the chance to better impress you during your next visit.

2/10 很差

Nakeia

伴侶同遊, 商務旅客
不滿:職員與服務
The manager was rude guest service didn’t speak they was very noisy they had poor customer service skills
於 2024 年 3 月住了 9 晚
Customer Service 於 2024年4月7日的回應
Nakeia, we're sorry to read about your experience. It's disappointing to hear that our team members didn’t live up to your expectations in terms of politeness and quietness. We typically pride ourselves on exceptional guest service, so we'll certainly be examining your feedback further. Thank you for bringing this to our attention.

10/10 優異

Ginnie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just a beautiful clean hotel. And real glasses!!!! I loved it
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月6日的回應
Ginnie, thank you for your kind words. It means a lot to us to hear you enjoyed your stay at Hyatt Place Atlanta Alpharetta Windward Parkway, and appreciated our clean premises and subtle details like real glasses that we provide. We can't wait to welcome you back again for another stay.

4/10 欠佳

Jeffrey

親子同遊
讚好:職員與服務
Air conditioning did not work in the room and the thermostat was incorrect. When it was supposedly on 70 degrees, the room was sweltering and much much hotter. The air conditioning did little to change the temperature, only coming on occasionally and temporarily lowering the temperature. The entire family shared a sleepless night because of these conditions.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月2日的回應
Jeffrey, we regret to hear about the discomfort you experienced due to the air conditioning issues in the room. Rest assured, our team is committed to ensuring that guest rooms are comfortable and well-maintained. We truly hope you will allow us another chance to serve you better in the future.

10/10 優異

Eli

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
I liked everything
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日的回應
Eli, it's terrific to hear you thoroughly enjoyed your experience at Hyatt Place Atlanta Alpharetta Windward Parkway. Your satisfaction is a great testament to our efforts to provide the best possible stay. We are eagerly awaiting your next visit.

8/10 不錯

Olajide

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月15日的回應
Thank you for this lovely rating, Olajide!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Place Atlanta Alpharetta Windward Parkway. We'd like to share an even better experience with you soon.

4/10 欠佳

Donna (Atlanta)

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月9日的回應
Donna, it seems your stay didn't meet expectations, and for this, we express regret. We take our guest feedback seriously and utilities it to continually better our service and amenities. We hope you offer us another chance so we can show you an exceptional experience.

2/10 很差

Martelle

家人同遊, 親子同遊, 伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
We always stay at the hyatt for business trips and usally they are accommodating. Today was the last time we would ever spend our money with the company. We had a three night stay at this location and asked to use a meeting room for a zoom call to handle an important business call, the baby we have would be too loud and may distrupt the business call. We were told NO! In the past the hyatt hotels have been more than happy to let this happen. Most of the time the rooms are unoccupied. Tonight we asked and were told no, by one of the front desk managers. We then ask if we can rent the room becuase we needed a private setting for the call she said, no; the rooms are rented weeks in advance. I then proceeded to ask to rent another sleeping room for the call. Then decided it was better for me to check out and do business elsewhere. Needless to say we will sit in the car to take the business call. They definitely need to be more accommodating to loyal guests. Book elsewhere.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月19日的回應
Martelle, we're truly sorry your recent stay was not up to our standard of flexibility and guest satisfaction. We understand your frustration with the lack of available meeting room space for your important call. The experiences of our loyal guests are highly important to us and we appreciate your patience regarding this matter. It's our hope that future interactions will prove more fruitful and in keeping with your previous positive experiences. Thank you for sharing your feedback.

8/10 不錯

Hubert

商務旅客
讚好:整潔度、設施服務和住宿狀況
Very accessible hotel.
於 2024 年 1 月住了 6 晚
Customer Service 於 2024年3月28日的回應
Hubert, thank you for leaving a review. At Hyatt Place Atlanta Alpharetta Windward Parkway, we're delighted to hear that accessibility was a highlight of your stay. We're looking forward to your next visit!

10/10 優異

Todd A

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年3月19日的回應
Todd, it's fantastic to hear that you had a great stay at the Hyatt Place Atlanta Alpharetta Windward Parkway. We greatly appreciate your rating. Your support means a lot to us, and we hope to welcome you back in the future!

8/10 不錯

Lauren

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were great! Our room was nice and worked for us for one night. I thought was a newer hotel but I definitely noticed a lot of wear. The dog walk area was disgusting. It was basically a dumping ground for all kinds of trash located behind the dumpster on the property. Had to walk my dog off property . The breakfast was pretty good! The room doors are so heavy and slam so hard . That was annoying to hear when we were trying to sleep. The rooms are supposedly "soundproof" but that is not the case. Like I said, it's fine for one night.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月18日的回應
Lauren, it's great to hear that our team members at the Hyatt Place Atlanta Alpharetta Windward Parkway were able to meet your expectations and that you found the room to be a good fit for your short stay. We appreciate your valuable insights regarding areas we could potentially improve, such as the pet-friendly environment and the sound insulation in our rooms. Rest assured, we constantly strive to provide an enjoyable and relaxing experience to all our guests. We're pleased you enjoyed our breakfast offerings and hope to have the chance to welcome you back for a better experience in future visits.

10/10 優異

Mary

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日的回應
Mary, thank you for taking time to rate your stay at Hyatt Place Atlanta Alpharetta Windward Parkway. It's heartening to see you had an enjoyable experience. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 優異

Darren

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月6日的回應
Thank you for the perfect rating, Darren!We are very pleased to hear that you had a wonderful stay at Hyatt Place Atlanta Alpharetta Windward Parkway. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 優異

Ryan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great neighborhood! Lots of options within the area to choose from.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月4日的回應
Ryan, it's fantastic to hear you enjoyed the vibrant neighborhood surrounding Hyatt Place Atlanta Alpharetta Windward Parkway. We're thrilled to be located in an area that offers numerous selections for our guests, and we look forward to welcoming you back on your next visit to the vibrant district.

10/10 優異

Memory Fit

讚好:整潔度、職員與服務和住宿狀況
Great staff
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月6日的回應
Memory Fit, thank you for sharing your review. We are thrilled to learn that our team members at Hyatt Place Atlanta Alpharetta Windward Parkway exceeded your expectations. We look forward to your future visits.

10/10 優異

Zhi

讚好:整潔度、職員與服務和住宿狀況
Excellent location and Erica in the front desk has been very helpful
於 2024 年 2 月住了 5 晚
Customer Service 於 2024年3月2日的回應
Zhi, it's wonderful to hear that your experience at Hyatt Place Atlanta Alpharetta Windward Parkway was positive. Our team is thrilled to know Erica was able to assist you effectively. We strive to offer excellent service and help our guests feel welcome. We're looking forward to your next stay.

10/10 優異

MARY

讚好:整潔度、職員與服務和住宿狀況
Good location very friendly staff.. nice breakfast!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月2日的回應
Mary, thank you for choosing Hyatt Place Atlanta Alpharetta Windward Parkway. We're absolutely delighted you enjoyed our ideal location and hearty breakfast. Our friendly team members appreciate your kind words and look forward to welcoming you back in the future.

10/10 優異

Ricardo

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月2日的回應
Ricardo, it's wonderful to hear you had a top-notch stay at Hyatt Place Atlanta Alpharetta Windward Parkway. Our team appreciates your high rating and we're eager to welcome you back again soon. Safe travels!

10/10 優異

Nancy A (Alpharetta )

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月29日的回應
Nancy, it's wonderful to hear that your stay at Hyatt Place Atlanta Alpharetta Windward Parkway was such a success. We aim to make every stay memorable and we're thrilled we did just that for you. Our team looks forward to welcoming you back in the future.

10/10 優異

Nancy A (Alpharetta )

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
All Staff Members, very helpful. They do it with a smile, ALWAYS. Cleaning crew very nice, they do great job.
於 2024 年 2 月住了 6 晚
Customer Service 於 2024年2月22日的回應
Nancy, it's wonderful to hear your positive feedback about Hyatt Place Atlanta Alpharetta Windward Parkway. We're delighted that our dedicated team members' commitment to service with a smile was evident throughout your stay. It's certainly pleasing to know our housekeeping team made a good impression with their diligent work. We hope to have the privilege of welcoming you back again soon.

10/10 優異

Tiffany

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the convenience to the interstate and the availability to find places to eat. My family stays here every time we come to the ATL area to visit my grandkids.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月21日的回應
Tiffany, it's wonderful to hear you've found Hyatt Place Atlanta Alpharetta Windward Parkway's location to be beneficial for your family visits. We're delighted to be your go-to hotel when visiting your grandkids and that you enjoy the numerous dining options in the area. Thank you for sharing your positive feedback. We're looking forward to welcoming you back during your next trip to the ATL area.

8/10 不錯

Maria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年2月19日的回應
We appreciate you sharing this positive rating, Maria!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Atlanta Alpharetta Windward Parkway. We want to share an even more enjoyable experience with you next time.

10/10 優異

Nancy A (Alpharetta )

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
After staying in multiple hotels the past 2 years, this one is by far the BEST. I've dealt with rude to extremely rude staff members. I am happy to say every staff member at this location are excellent at customer service.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月12日的回應
Nancy, thank you for your gracious compliments. Hyatt Place Atlanta Alpharetta Windward Parkway takes great pride in serving our guests and it's heartening to know our team members' exceptional service left such a positive impression. We're delighted to hear that we were able to stand out among other establishments you've visited. We eagerly await your next visit.

6/10 一般

Dianne

家人同遊
不滿:住宿狀況
The hotel halls and windows were very dirty. We have stayed here a couple of times and every time there has been an issue. Window was leaking in heavy rain. Room refrigerator wasn’t working. Now they charge you to park which is insane after you pay to stay there. Will definitely seek other options on our next visit to Alpharetta.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月6日的回應
Dianne, thank you for sharing your feedback. It's disheartening to hear about the cleanliness concerns and the window issue you encountered. Indeed, maintaining the ideal environment for our guests is at the forefront of our priorities. Regarding the appliances, we value your input as it's crucial to our improvement. The parking fee is an aspect we've implemented lately to enhance the maintenance of these facilities. Despite this, we trust you'll consider us again and give a chance to offer a superior stay.

10/10 優異

James (Escondido)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Nice restaurant n the same parking lot. Many dining options just across the road. This was a great property at a terrific price.
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月1日的回應
James, thank you for sharing your wonderful experience at Hyatt Place Atlanta Alpharetta Windward Parkway. We're thrilled you appreciated the proximity to dining options and found value in your stay. Your feedback is truly appreciated, and we look forward to welcoming you back soon!

8/10 不錯

Georgia

讚好:整潔度、職員與服務和住宿狀況
Very nice mattress and pillows needs to be replace very uncomfortable
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日的回應
Georgia, it's wonderful to hear that you found the Hyatt Place Atlanta Alpharetta Windward Parkway's mattress to your liking. However, we regret to hear that you were not completely satisfied with the pillows. We strive to provide an exceptional stay for all our guests and your comfort is of utmost importance to us. We appreciate your valuable feedback and we'll certainly take it into consideration for future improvements. Nonetheless, we are glad that this did not overshadow your overall positive experience and we hope to welcome you back soon.

10/10 優異

Deva Krupamma

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Big thumbs up 👍
It was wonderful, no outside noise at all. That is best part and the second best is breakfast.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月26日的回應
Deva, we're thrilled to hear of your excellent experience at Hyatt Place Atlanta Alpharetta Windward Parkway. It's wonderful that you appreciated the peaceful atmosphere and enjoyed the breakfast. We can't wait to offer you another delightful stay in the future.

8/10 不錯

Charles

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月25日的回應
Charles, thank you for choosing to stay at Hyatt Place Atlanta Alpharetta Windward Parkway. It's encouraging to hear that your experience with us was satisfactory, judging from your favorable rating. We're always striving to make our guests' stay better and your feedback helps. Looking forward to welcoming you back soon.

10/10 優異

jerry

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月25日的回應
Jerry, thank you for choosing Hyatt Place Atlanta Alpharetta Windward Parkway. We're thrilled your stay went well, based on your top rating. We appreciate your trust in us and hope to see you again soon.

10/10 優異

Kelley

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月21日的回應
Thanks for the perfect rating, Kelley! We can't wait to see you again soon for another amazing experience at Hyatt Place Atlanta Alpharetta Windward Parkway. Have a great day!

10/10 優異

Cynthia H

家人同遊, 寵物同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The check in process was quick and easy we had our standard Poodle with us and it was great There was an area right in front of parking to let her potty
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月20日的回應
Cynthia, thank you for sharing your positive experience at Hyatt Place Atlanta Alpharetta Windward Parkway. We're delighted to hear that you found the check-in process seamless and your pet-friendly stay enjoyable. Your poodle was a welcome guest too! Looking forward to welcoming you and your poodle for another great stay.

10/10 優異

Sid

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月21日的回應
Thanks for sharing this perfect rating, Sid!We're thrilled to hear you enjoyed your stay at Hyatt Place Atlanta Alpharetta Windward Parkway! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 很差

Emily

多人同遊
不滿:設施服務和住宿狀況
We stay here at least twice a year for the weekend, and this last stay will be our last. The door to our room was hard to close, the in room phone didn’t work, the chrome cast wasn’t working, the bathroom door stuck really bad also. The hot water in the shower had to be turned to cold and only a small area of the cold side actually produced hot water. The only reason that I have the staff a 3 out of 5 was because Justin worked hard to try and help us out. The woman who was the “front desk manager” was rude, and spoke over me when I was trying to explain our situation. I was asking for her to make sure there was a note under our reservation saying that Justin had submitted for a refund to Expedia, and she kept saying “you just do t know what a folio is, but we have no way to show proof of anything. Even when I kept repeating that I was asking for her to have something in the hotel computer about it, in case I had to call. So disappointing that we can no longer use this hotel for our weekend retreats.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月16日的回應
Emily, it's disheartening to read about your recent experience. We understand the issues with your room facilities could have been frustrating and they're not indicative of the level of service we aspire to provide. It's a relief to hear that Justin was able to extend much-needed assistance, as customer service is our topmost priority. Any perceived rudeness from our colleagues is unacceptable and contrary to the standards we uphold for guest communication. Nonetheless, your feedback enables us to identify areas for improvement and take necessary action. Should you reconsider and give us another chance, we aim to make your stay as smooth and enjoyable as possible.

2/10 很差

Loveneet

不滿:職員與服務
They charge for parking outside i was just first time i saw any hotel property charge for parking and tv not working staff is not good
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月15日的回應
Loveneet, we regret that several aspects of your stay did not live up to expectations. We understand frustrations regarding additional parking charges and it's worth noting these are often standard in urban locations. Additionally, problems with the television should certainly have been addressed more effectively. Please be sure our team members are normally recognised for their professionalism, so your feedback is surprising and will be reviewed internally. We hope for an opportunity to provide a better experience in the future.

4/10 欠佳

Brian

讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
Bait and switch with the cost for the room. They charge $12 per day for parking. The staff said they’ve yet to update third party booking sites with this info. Though it’s been 3 months since they started charging. Additionally, there was urine on the underside of the toilet seat and at the hinges for the seat. A long hair in the shower. The real problem is that if they miss these essential areas that should be clean, what about the areas most people don’t notice or can’t really examine. Extremely disappointed.
Customer Service 於 2024年1月13日的回應
Brian, we appreciate your feedback and would like to express understanding of your concerns. The added parking fee is being addressed with our booking partners and we appreciate your patience on this matter. Your concerns about room cleanliness are taken seriously. A top priority for us is providing a clean, inviting space for our guests and your experience did not meet our usual standards. We invite you to return for a renewed experience; our team members are dedicated to providing a remarkable stay to all our guests.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
New Years
Customer service is always excellent and breakfast is always pretty good. this is my go to hotel. **Paint chipping in hallway and picture pulling from frame in the room. Those little things mean a lot. touch up little thing and you'll have customers for life.
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月9日的回應
It's wonderful to hear that Hyatt Place Atlanta Alpharetta Windward Parkway is your go-to hotel and that you appreciate our excellent customer service and tasty breakfast. We're continuously striving to enhance our guests' experience. Your feedback about particular certain aspects makes it possible for us to focus on the areas which require subtle improvements. We are committed to creating an even better experience for our guests. Thank you for your continued loyalty.

8/10 不錯

Matthew

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
No free parking
It says free parking on her but it is not. They use a third party you have to pay by the day
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月9日的回應
Matthew, we appreciate your feedback. It's our understanding that there might have been a misunderstanding regarding parking. While We work along with a third-party to manage it, we aim to provide clear information regarding any associated costs. We will take this into consideration moving forward. Thank you for choosing to stay at the Hyatt Place Atlanta Alpharetta Windward Parkway.

10/10 優異

Britney

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay, Great Food
Hotel space is comfortable and staff were very friendly and accommodating. The hotel is located right next to Cabarnet and is one of the best steakhouses/seafood restaurants I’ve ever been to.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月9日的回應
Britney, thank you for sharing your experience at Hyatt Place Atlanta Alpharetta Windward Parkway. We are delighted to know you found our accommodations comfortable and our team members friendly and helpful. Being closely located to a delectable dining option like Cabarnet truly enhances the stay experience, and we're glad you could enjoy it. We'll be looking forward to welcoming you back.

10/10 優異

Teaira

讚好:整潔度、職員與服務和住宿狀況
I was very pleased with my stay.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Teaira, it's wonderful to hear that you were content with your stay at Hyatt Place Atlanta Alpharetta Windward Parkway. We trust you had a delightful experience and we look forward to the pleasure of welcoming you back in the future.

6/10 一般

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel, but read the fine print
Clean room, friendly staff, but so disappointing to have to pay for parking in an open parking lot.
於 2023 年 12 月住了 3 晚
Customer Service 於 2024年1月9日的回應
We appreciate your feedback. It's great to hear that you found the room's cleanliness and team members' friendliness to your satisfaction. As for the parking, we understand the concern and want to clarify that parking fees help to maintain a secure, well-lit, and accessible facility for all our guests. Would be happy to discuss this further on your return visit. Looking forward to another opportunity to serve you better.

6/10 一般

Brittane

讚好:整潔度和職員與服務
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月8日的回應
Brittane, thank you for rating your stay. It seems there may have been some aspects of your visit that didn't completely meet your expectations. We're always striving to provide perfect experiences for our guests at Hyatt Place Atlanta Alpharetta Windward Parkway. We appreciate your feedback and would love to hear more about your stay so we can continue to improve.

10/10 優異

Erlene

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Buen servicio, excelente ubicación.
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月4日的回應
Erlene, estamos encantados de que haya encontrado que Hyatt Place Atlanta Alpharetta Windward Parkway tiene una ubicación excelente y un servicio excepcional. Esperamos darle la bienvenida nuevamente en el futuro para otra excelente experiencia. Gracias por tus comentarios.