Mercure Auckland Queen Street

Property class: 4

Choose dates to view prices

Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is HK$629
HK$723 total
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

A hotel room with a bed, pillows, a nightstand, a wall art of a cityscape, and two wall-mounted lamps.

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Room

Standard Room

8.6 out of 10
Excellent
(49 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Room

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a bookshelf, and a cityscape mural.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in Auckland Central Business District, a neighbourhood in Auckland, Mercure Auckland Queen Street is in the entertainment district. Travellers who have shopping on the agenda can visit Queen Street Shopping District and Princes Wharf, while those looking for another kind of activity may want to explore Auckland Ferry Terminal. Looking to enjoy an event or a match? See what's going on at Spark Arena or Eden Park. Visit our Auckland travel guide
Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • A plate of pasta with shrimp and herbs on a table with a checkered tablecloth.
    Karangahape Road
    2 min walk - 0.2 km
  • A historic building with a tall tower and a clock, surrounded by lush green trees.
    University of Auckland
    11 min walk - 1.0 km
  • A city skyline with a prominent tower, various buildings, and a waterfront.
    Sky Tower
    13 min walk - 1.1 km
  • A cityscape with a prominent tower, traffic lights, and buildings.
    SkyCity Casino
    13 min walk - 1.1 km
  • Queen Street Shopping District
    1 min walk - 0.1 km

Getting around

  • Gaunt Street Tram Stop
    5 min drive
  • Karanga-a-Hape Station
    7 min walk

Restaurants

  • The Langham Auckland Winery
    4 min walk
  • Bestie Cafe
    5 min walk
  • Queens Court Food Court
    3 min walk
  • Eight Restaurant at Cordis, Auckland
    2 min walk
  • Fat Puku's Smashed Burgers Queen Street
    1 min walk

About this property

Mercure Auckland Queen Street

  • Upscale hotel near Queen Street Shopping District
  • Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business centre, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Continental breakfast (surcharge), self-parking (surcharge) and 1 meeting room
    • A banquet hall, luggage storage and a front desk safe
    • Smoke-free property, a lift and multilingual staff
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 96 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
  • More conveniences in all rooms include:
    • Rainfall showers, hairdryers and shampoo
    • 50-inch Smart TVs with premium channels
    • Wardrobes/cupboards, recycling and free infant beds

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Auckland Queen Street?

As of 9 Nov 2026, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on 23 Nov 2026 start from HK$629, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Auckland Queen Street?

Self-parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 15-minute walk of Queen Street Shopping District, University of Auckland and Sky Tower. SkyCity Casino and Auckland Ferry Terminal are also within 1 mi (2 km). Gaunt Street Tram Stop is 24 minutes by foot and The Strand Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Auckland Queen Street Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 313 out of 551 reviews
Rating 8 - Good. 171 out of 551 reviews
Rating 6 - Okay. 45 out of 551 reviews
Rating 4 - Poor. 12 out of 551 reviews
Rating 2 - Terrible. 10 out of 551 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Helpful staff. clean rooms. Bed was a tad hard for my liking but was still comfy. Overall would stay again. Parking situation needs some work but it’s all good car was definitely kept safe
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I arrived early, I was able to check in without any wait, and my stay was very comfortable. The location was great, and the staff were very friendly. I plan to stay here again on my next trip.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual. Though the gym was still out of order since last time and the rubbish wasn't cleaned thoroughly upon arrival (Unfortunately not the first time), but staff are super friendly, love the room, breakfast and restaurant are decent too.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern rooms. Good CBD location. Will definitely stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, quiet and friendly staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from reception staff, booked 10 people over two nights. Woudl go back again. Recommend
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room was comfy and clean!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and location. Room was ready on arrival, excellent staff!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, staff was great and helpful.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and professional.The room was clean and tidy and well presented. love the fact that it provided Sky. Great hotel for traveling for work.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, clean, and conveniently located. A very good experience, all in all. I’d stay there again were I in Auckland.
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here a few times, staff always fantastic, the rooms usually excellent. This time, the room was poorly, burn marks on table, smelt pungent,shower gel dispenser broken. Very noisy. Mainly due to drunk people in hallway being loud. Banging doors until 3am,4am. Slept poorly. This is the first time I’ve been let down by this property, every other time fantastic.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great modern room and facilities, friendly staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, close to restaurant and all amenities. Staff was Friendly and helpful
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Easy parking. Fuss free. Surprisingly quiet. On a hill but no big deal. Would stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good service, parking available, and nice rooms
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The hotel staff were excellent and the room was clean, comfortable and quiet.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and tidy, fabulous shower. Very friendly and helpful staff.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable room, the room even had a small outside private space with two chairs.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Nice rooms. Quiet for on the street.
Stayed 3 nights in Feb 2026