We had a late flight and arrived at our hotel around midnight to learn that they had overbooked rooms and cancelled our reservation. They said they contacted us to let us know, but that was by email just two hours before we arrived (so the email was sent when we were on our flight and didn't see it). The hotel staff was not very helpful, nor did they have much information about why a room I pre-paid for 6 months in advance was not available. The attitude was like "oh well - too bad!". After much back and forth, they sent us to a "sister property" (a Fairfield Inn) miles away on the side of the freeway, in a smaller room and we had to pay for the room AGAIN out of pocket, and they charged us $60 more than what I had paid for my original room reservation. By that time it was 2am and we were just desperate to get some rest as we were traveling as a family with kids. The next day, Expedia did issue me a refund for my original reservation (but not the one night I paid for the Fairfield Inn). We moved to a different hotel for the rest of our stay (not a Marriott!) as we were so put off by the experience with the front desk staff at TownePlace Suites by Marriott Austin Northwest.