""Terrible customer service and zero hospitality. I checked in on June 4 and asked to book the free shuttle bus. The staff refused to help and told me I had to use the self-service kiosk the day before my checkout. However, when I tried to book on June 6 at 10:00 AM, the kiosk system failed and only allowed same-day bookings. I went to the lobby multiple times for help, but the staff completely ignored my problem and insisted it was 'self-service.' The staff here care more about pushing guests to machines than actually helping them. I do not recommend this hotel if you expect real hospitality.""
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