Ballachulish Golf Hotel

"Spacious, comfortable room. Staff need a few lessons in manners, attentiveness and dress code. Breakfast okay, nothing to write home about. Staff wore jeans, trainers and blouses, not quite what I would have expected. One member of staff in breakfast room rather rude. We ordered breakfast both without sourdough toast and asked for brown toast separately. Breakfast arrived served on top of brown toast, not separate as requested. I said we had asked for it separate and she went to take plate away. I said just to leave it and bring toast separately. She returned with one slice in a toast rack. I said I had requested toast for 2 on the side. She grabbed the toast rack and said if you tell me what you want I will get it. Strange I thought I already had! Had requested a room with bath in message to hotel prior to arrival. None available but not even acknowledged by Receptionist, just said none available. At checkout we weren't asked how our stay was, but did offer have a nice day as we were leaving. Such a shame, as this used to be our go to Hotel in Oban since it first opened, but that is definitely our last visit"

"The rooms were not clean. My friend’s room had hair in the bathroom and the shower did not work. The ceiling in my bathroom had black mold. The wallpaper was peeling off the walls. We did not have rooms as nice as the ones shown. Maybe some of the rooms are nice? The manager was very professional and pleasant. The woman at the front desk when we checked in was very matter of fact in a “we’re sold out tonight not much we can do” way. Breakfast was the worst we had in our 9 days in Scotland. The front desk also said we booked with Expedia and had to take it up with Expedia so keep that in mind. This room should cost £100 not the nearly £300 they charged. "

"Perpetually understaffed. Seems to be an ongoing issue based on other reviews. One staff member running the restaurant and reception so you have to hunt them down to check in and then hope you can get a table. And then it's an extremely long wait to get any service. During my stay I witnessed other customers clearing tables to help the rushed and visibly stressed member of staff"

"Obviously the location sells this hotel. Very dated decor and bedroom was very cramped. Car parking is not on site. Food and drink is very expensive"