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萬隆阿里昂瑞士貝爾酒店 (CHSE 認證)的評價

4.5 out of 5
萬隆阿里昂瑞士貝爾酒店 (CHSE 認證)
Jalan Otto Iskandardinata, 16, Bandung, West Java

評價

7.8

不錯

10 分評分，優異；130 則評價中有 27 則" "
8 分評分，不錯；130 則評價中有 71 則" "
6 分評分，一般；130 則評價中有 23 則" "
4 分評分，欠佳；130 則評價中有 5 則" "
2 分評分，很差；130 則評價中有 4 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

8.2/10 

設施服務

7.4/10 

住宿狀況

評價

8/10 不錯

Wai Hung

Chitra 於 2018年5月9日的回應
Dear Mr/s. Hung, Thank you for staying with us. We appreciate your feedback. Regards,

4/10 欠佳

真實旅客

讚好：整潔度
不滿：客房舒適度
網路照片與實際房間設施落差很大 浴室洗手台排水孔阻塞,排水不良 盥洗用具,拖鞋只準備一人份 房間冷氣空調運轉聲相當大,會影響睡眠
Dwi Lies Anggraini 於 2017年2月3日的回應
Dear our valued Guest, We would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about our hotel facilities. We apologize for the inconvenience you got when you were staying at here and we will do our utmost to make sure it won't happen again in the future. We will be waiting for your next visit to Arion Swiss-Belhotel Bandung. Warm regards,Dwi Lies Anggraini General Manager

8/10 不錯

Noah Kuo (R.O.C.)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
乾淨 , 安全 , 服務親切 .
乾淨 , 安全 , 服務親切 . 很好的住宿體驗.
General Manager 於 2016年12月15日的回應
Dear our valued guest, We would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about our hotel. We apology for any inconvenience you had during your stay, we will do our utmost to increase our excellent service. We will be waiting for your next visit to Arion Swiss-Belhotel Bandung. Warm regards, Iman Wahyudi General Manager

8/10 不錯

Hastanto (Jakarta, Indonesia)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I am happy with Arion Swiss Bell Hotel, but not happy with Expedia.co.id. I book 3 rooms with breakfast but expedia not mentioned in the hotel booking voucher. Luckily the hotel manager gave us breakfast in the room
於 2020 年 7 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel near Bandung Railway
Near Bandung Train Station
於 2020 年 1 月住了 1 晚

4/10 欠佳

SUKRY

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
December 19 bandung trip
WIFI was very very badly connected. Daily breakfast was almost the same menu.
於 2019 年 12 月住了 5 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
this hotel is good location and service.
於 2019 年 11 月住了 2 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
biz trip
pleasant short stay
於 2019 年 11 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s clean and good breakfast is wide spread could add more local fruits
於 2019 年 10 月住了 2 晚

10/10 優異

WAI YAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Provide Orange juice at lobby before check in. Room is clean and bright. Location is city area easily shopping and tourist attractions within walking distance.
於 2019 年 9 月住了 1 晚

8/10 不錯

YONG JIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
만족스러웠습니다.
호텔 로비를 찾는데 약간 어려움이 있었지만 그외에는 전반적으로 만족스러웠습니다. 식사는 현지식 위주여서 한국사람 입맞에는 맞지 않을뿐 괜찮아 보였습니다. 주변으로 조금만 걷는다면 중앙시장부터 둘러볼수 있는 곳도 있구요.
於 2019 年 9 月住了 3 晚

8/10 不錯

Kevin

讚好：整潔度、職員與服務和客房舒適度
Arion
Hotel is near the train station, so very handy. Room was OK.
於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
過去にも3回ほど宿泊しましたが、不快な思いをしたことが有りません。鉄道駅からも遠くなく、設備的にもみても、コスパは高いと思います。
於 2019 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 3 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
Kamar interior ok. Kasur keras tdk enak buat tidur. Extra bed tdk nyaman. Paling parah sarapannya. Menu teebatas, tempat terbatas, piring kotor tdk diangkat2, makanan banyak yg habis padahal jam sarapan msh 2 jam lagi....
於 2019 年 6 月住了 1 晚

6/10 一般

Simon

讚好：職員與服務
於 2019 年 6 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
The room need to be more bright becoz the bed below a bit dim
於 2019 年 6 月住了 3 晚

8/10 不錯

Intan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Liburan
Hotel cukup bersih, staff nya ramah, kami diijinkan stay sampai bubar shalat jum at, sarapan pagi cukup bervariasi, kolam renang walau kecil tapi bersih, sangat menikmati
於 2019 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 6 晚

10/10 優異

Sarah (Malaysia)

家人同遊
讚好：整潔度、職員與服務和設施服務
Pleasant stay and spacious & clean and buffet spread is excellent. Except the leaking need to fix and the quilt smells a bit.
於 2019 年 4 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend stay at Arion
Comfortable hotel in a strategic location, very close to the central train station in Bandung. Breakfast buffet has a wide selection, but the taste could be improved.
於 2019 年 4 月住了 1 晚

10/10 優異

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food is good
於 2019 年 4 月住了 2 晚

10/10 優異

jungrok

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
복 2 층 구조의 Room 을 받아 혼자 쓰기에 그랬지만 편안하고 좋았습니다.
於 2019 年 4 月住了 1 晚

8/10 不錯

Noorazman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Excellent service, good location
於 2019 年 1 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
駅からのアクセスも良くて綺麗なホテルです。
於 2019 年 1 月住了 1 晚
Asep Suherman - Room Division Manager 於 2019年1月18日的回應
Dear Valued Guest, Warmest greetings from Arion Swiss Belhotel Bandung! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Sincerely yours, Asep Suherman - Room Division Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, easy access to the train station, restaurants, markets etc. The staff are lovely and most helpful. The rooms are clean and the whole hotel is very well presented. Overall, our only complaint was the showers which were always only just luke warm, but perhaps this is something that was just happening during our stay. Well done!
於 2019 年 1 月住了 2 晚
Asep Suherman - Room Division Manager 於 2019年1月13日的回應
Dear Valued Guest, Warmest greetings from Arion Swiss Belhotel Bandung! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. I have noted your observations and recommendations for improvements about shower condition. Please be assured that I will coordinate the plans for these enhancements with the department concern. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Sincerely yours, Asep Suherman - Room Division Manager

8/10 不錯

n

讚好：整潔度和職員與服務
Centraal, goed bereikbaar, niet te groot hotel, schoon, beetje verouderde inrichting
於 2018 年 12 月住了 9 晚
Asep Suherman - Room Division Manager 於 2019年1月10日的回應
Dear Valued Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best regards, Asep Suherman - Room Division Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good i like it vry much
於 2018 年 12 月住了 2 晚
Asep Suherman - Room Division Manager 於 2018年12月9日的回應
Dear Valued Guest, Warmest greetings from Arion Swiss Belhotel Bandung! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Sincerely yours, Asep Suherman - Room Division Manager

6/10 一般

Srinivasan

不滿：住宿狀況
Okok
於 2018 年 11 月住了 1 晚
Asep Suherman - Room Division Manager 於 2018年12月9日的回應
Dear Mr. Srinivasan, Warmest greetings from Arion Swiss Belhotel Bandung! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Sincerely yours, Asep Suherman

8/10 不錯

roselina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great place to stay.
於 2018 年 10 月住了 1 晚
Asep Suherman - Room Division Manager 於 2018年12月9日的回應
Dear Mrs. Roselina, Warmest greetings from Arion Swiss Belhotel Bandung! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Sincerely yours, Asep Suherman

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst stay ever
For sure not coming back unless i really really have to, given no other choice. The hotel failed to give us the non-smoking room that was promised prior to reservation been made, gave us upgrade 1 level higher to compensate, but the room is sucks, it’s dusty, lots of ants, smells. The hotel use the same room and sell it as non-smoking and smoking room at the same time, basically they’ll give treatment to smoking room and sell it as non-smoking, and don’t have dedicated non-smoking floor, the smell of the cigarette is very strong in the hall way, and you need to inhale it while you waiting for the snail speed elevator to come. The reception promised me that he’ll get back to me with the name of ladies who took my call during reservation and promised me to reserved non-smoking room on “non-smokin floor”, but never get back to me Food is sucks, few options, taste bad and the egg station can’t even cook proper sunny side up. Super slow check-in check-out process, and barely have concierge service, they only have 1 man to cover concierge, bell boy, door man.
於 2018 年 10 月住了 1 晚
Asep Suherman - Room Division Manager 於 2018年10月16日的回應
Dear Valued Guest, It was a great pleasure having you stay at Arion Swiss Belhotel Bandung. Thank you for sharing your constructive feedback about your stay experience with us. I am truly apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have noted your observations and recommendations for improvements to the quality of breakfast. Please be assured that I will coordinate the plans for these enhancements with the department concern. We will do rectification for those particular issues. We will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best Regards, Asep Suherman - Room Division Manager

8/10 不錯

Suh (Jakarta)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good central location, nice staff. At some places the hotel looks a bit worn out and tired, but everything else is Ok. Wifi sometimes slow.
於 2018 年 10 月住了 8 晚
Asep Suherman - Room Division Manager 於 2018年10月16日的回應
Dear Valued Guest, Warmest Greetings from Arion Swiss Belhotel Bandung, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive feedback regarding all aspects of our hotel and we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. Once again, thank you, I expect to have the pleasure to have you again at Swiss Belhotel in the near future. Best Regards, Asep Suherman - Room Division Manager

6/10 一般

Regina (Manila, PH)

讚好：整潔度、職員與服務和客房舒適度
Located less than a kilometer from the Bandung (BD) train station and right at the heart of the city, Arion Swiss-Belhotel is strategic and convenient for any traveler. The hotel staff was accommodating and helpful. We stayed in the Family Suite and the room was clean and spacious for a family of four adults. The hotel was lovely but the rooms, amenities, and facilities really need to be upgraded and maintained better, especially since it is a 4-star hotel. There were obvious wear and tear which remain untended, the breakfast spread could use more variety, and service needs to be quicker & more proactive.
於 2018 年 8 月住了 2 晚
Asep Suherman - Room Division Manager 於 2018年8月26日的回應
Dear Mrs. Regina, Warmest Greetings from Arion Swiss-Belhotel Bandung! First, we would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about our hotel service. We sincerely apologize for any inconvenience caused to you. We do hope that you would give us the opportunity to improve our service by returning to Arion Swiss-Belhotel Bandung during your next visit. Warm Regards, Asep Suherman - Room Division Manager

8/10 不錯

Edward (Jakarta)

讚好：職員與服務和客房舒適度
Decent hotel closed to train station
The hotel is closed to train station. Nearby you can find Kartikasari and Lontong Kari Kebon Karet. Breakfast starts at 6 am and offers various selection of Indonesian and western.
於 2018 年 8 月住了 1 晚
Asep Suherman - Room Division Manager 於 2018年8月14日的回應
Dear Mr. Edward, Warmest Greetings from Arion Swiss Belhotel Bandung, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. I expect to have the pleasure to have you again at Swiss Belhotel in the near future. Best Regards

8/10 不錯

Amman (Irvine, CA)

讚好：客房舒適度
於 2018 年 7 月住了 1 晚
Asep Suherman - Room Division Manager 於 2018年8月14日的回應
Dear Mr. Amman, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best regards

10/10 優異

Rudy Santoso

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kamar bersih,pelayanan bagus,sarapan menu banyak,pokoknya recomended nih,mgkin kl ke Bandung km akan menginap lg di Ariono ,thks
於 2018 年 6 月住了 2 晚
Asep Suherman - Room Division Manager 於 2018年8月14日的回應
Dear Mr. Rudy, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best regards

8/10 不錯

awn (jakarta)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel in bandung
senang sekali menginap disini, membawa anak anak pun cukup menyenangkan..
於 2018 年 3 月住了 1 晚
Chitra 於 2018年3月23日的回應
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Eddy

Good for locayion
Best point, this hotel in city centre, you can easy acces to everywhere in Bandung central area. Service is average. This hotel need make up due the old building and interior.
於 2018 年 3 月住了 1 晚
Chitra 於 2018年3月7日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

Firna S.L. Mills

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 1 晚
Chitra 於 2018年2月6日的回應
Thank you for staying with us. We appreciate your feedback!

2/10 很差

Hardy (Leipzig)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Über alle Maße enttäuschendes namhaftes Hotel
1. Service beim Check in = 0 2. Roomservice amateurhaft und schlecht 3. Frühstück akzeptabel, aber Service schlecht 4. Never 4 Sterne 5. Wo ist das Management für ein tägliches Briefing der MA ? 6. Heruntergekommene Einrichtung im Haus und in den Zimmern Meine Bewertung ist real, da ich ein Bandungkenner bin und bereits in mehreren anderen Hotels Gast war und besser logiert habe
於 2017 年 12 月住了 9 晚
Dwi Lies Anggraini 於 2017年12月26日的回應
Dear Mr/Ms, Warmest Greetings from Arion Swiss-Belhotel Bandung! First, we would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about our hotel service. We sincerely apologize for any inconvenience caused to you. We do hope that you would give us the opportunity to improve our service by returning to Arion Swiss-Belhotel Bandung during your next visit. Warm regards, Dwi Lies Anggraini General Manager

8/10 不錯

たけちゃん (神奈川県)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
バンドゥン駅にほど近い落ち着けるホテル
バンドゥン駅は急行用とローカル線用の入り口が南北に分かれており、行き来が出来なようになっているが、このホテルはどちらにも程よい近さにあります。北側が急行用で、南側がローカル線用ですが、その南側に大きなマーケットがあり、こちらに行くのも便利です。スタッフもフレンドリーで親切、説明も適切・明解。全体的に落ち着けるホテルです。
於 2017 年 11 月住了 1 晚
Dwi Lies Anggraini 於 2017年12月14日的回應
Dear Mr/Ms, We would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about hotel. We will be waiting for your next visit to Arion Swiss-Belhotel Bandung. Warms Regards, General Manager Dwi Lies Anggraini

8/10 不錯

Zulkafli

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Walking distance to Pasar Baru and Bandung Railway Station
於 2017 年 11 月住了 2 晚
General Manager 於 2017年12月14日的回應
Dear Mr.Zulkafli, We would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about hotel. We will be waiting for your next visit to Arion Swiss-Belhotel Bandung. Warms Regards, General Manager Dwi Lies Anggraini

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
バンドン駅に近い
バンドン駅から徒歩ですぐです。 近くにはバンドンで有名なお菓子のお土産屋、人気の焼肉レストラン、駅の回りは屋台などがあり賑やかです。 建物は古さを感じますが不便は感じません。 朝食は美味しかったです。
於 2017 年 11 月住了 1 晚
Dwi Lies Anggraini 於 2017年12月14日的回應
Dear Mr/Ms, We would like to thank you for your interest to our hotel as your residential place to stay in Bandung and we do appreciate for your reviews about hotel. We will be waiting for your next visit to Arion Swiss-Belhotel Bandung. Warms Regards, General Manager Dwi Lies Anggraini

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2017 年 11 月住了 1 晚

6/10 一般

Varun (India)

讚好：整潔度
Overall average experience. Cost is comparatively higher than facility provided.
於 2017 年 9 月住了 4 晚

8/10 不錯

Lusi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Menyenangkan
Kamar luas, harum dan nyaman. Lokasi strategis.
於 2017 年 8 月住了 1 晚

8/10 不錯

Reya (Switzerland)

讚好：整潔度和職員與服務
Nice hotel near to Banding center
Nice and clean hotel with a very poor, good for children. Easy to reach city centre.
於 2017 年 7 月住了 6 晚

10/10 優異

Alkamar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and cosy hotel
Nice and cosy hotel to stay in during your trip. Staffs are very friendly. Wide spread of choices for breakfast buffet. But I do hope that the rooms will be carpeted. Cos Bandung has a nice cooling weather. With no carpet, it can be really bad for those who can't stand the cold floor due to bad bones.