住宿正面

Hotel Canoe and Suites的評價

3 out of 5
Hotel Canoe and Suites
600 Banff Avenue, 2000, Banff, AB

評價

9.6

完美

10 分評分,優異;351 則評價中有 285 則" "
8 分評分,不錯;351 則評價中有 44 則" "
6 分評分,一般;351 則評價中有 17 則" "
4 分評分,欠佳;351 則評價中有 5 則" "
2 分評分,很差;351 則評價中有 0 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Calixa

讚好:整潔度、職員與服務和住宿狀況

10/10 優異

Shiblee

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the best!
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年5月12日的回應
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 優異

Roger

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 5 月住了 2 晚
Emma - Front Office Manager 於 2024年5月9日的回應
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 優異

mina

親子同遊
讚好:整潔度、設施服務和住宿狀況
Clean, new, kind! But right now under construction, will be better summer 2024!
於 2024 年 5 月住了 2 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thanks for your wonderful review. I hope we can welcome you back in the summer when we are 100% open with our hot pools.

6/10 一般

John

伴侶同遊
不滿:設施服務和住宿狀況
Very complicated place! Parking is complicated with poor directional signage (you enter via a 1.5 car wide garage door that is clearly signed “Do not Enter.” Once inside the garage, finding the entrance to the hotel is difficult (no signage). Getting from there to a floor where rooms are involves a few stairs— not great for hauling luggage in a cramped space. They don’t have coffee in the room— they boast a “coffee service” where guests select coffee, tea, milk/cream at front desk and take that to the room. There you use a kettle, filters and little jars of java to make it from scratch. Complicated! Suggestions: 1) properly sign the place to better match the paper map that is supposed to guide guests to rooms. 2) Ditch the high concept “coffee service” and go for a Keurig or similar unit in each rom with recyclable pods.
於 2024 年 5 月住了 1 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thank you for taking the time to provide us with feedback on your stay at Hotel Canoe and I am sorry to hear you experienced some difficulties during your time with us. As a newer property we are continuously working on signage and will reevaluate the current signage in this area of the building. I hope we are able to welcome you back in the future and provide a more streamlined experience.

10/10 優異

Dirk

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Emma - Front Office Manager 於 2024年5月9日的回應
Thank you for your kind review. We hope we can welcome you back again soon.

8/10 不錯

Stuart

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Emma - Front Office Manager 於 2024年5月9日的回應
Thank you for your kind review. We hope we can welcome you back again soon.

10/10 優異

Richard (Calgary)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Brand new property. Beautiful mountain views from our deck. Helpful staff.
於 2024 年 5 月住了 2 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thanks for the great rating, see you next time.

10/10 優異

Emily

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place! 20 minute walk to main strip of Banff close to all shopping and restaurants!
於 2024 年 5 月住了 1 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thanks for the great rating, We hope we can welcome you back again soon.

10/10 優異

Pierre

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 5 月住了 1 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thanks for the great rating, see you next time.

10/10 優異

Megan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thanks for the great rating, see you next time.

10/10 優異

Lisa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, clean and large room, gorgeous view, free parking and we were given transit passes for the duration of our stay. Loved the in-room coffee service. There is some ongoing construction in and around the hotel, but it didn't affect our time there. Hotel is at a quiet end of town, and the bus stops right in front of it. Also easily walkable to the downtown core. I would stay here again, and I highly recommend staying here!
於 2024 年 5 月住了 2 晚
Banff GM Pete 於 2024年5月6日的回應
Thanks for the great rating, the recommendation and the comprehensive review. We also hope you stay here again too.

10/10 優異

Erin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thanks for the great rating, see you next time.

4/10 欠佳

noah

伴侶同遊, 寵物同遊, 多人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
No hot tub even though its listed on the website. We were told there would be complimentary dog bed and dog dishes that were not provided for our pet. Even though the extra guest fee was paid the room was only set up for 2 guests and we were a party of 3. The resturant in the lobby wouldnt deliver to the room.
於 2024 年 5 月住了 2 晚
Banff GM Pete 於 2024年5月6日的回應
Sorry you had a poor stay. We will have aquatic facilities but they are not open yet. It is listed on our website directly as -OPENING SUMMER 2024. It appears we failed on some of our process. We are happy to resolve all your directly and immediately while you stay with us. Please contact the front desk directly at any time. We would have loved to have had the opportunity to have improved the quality of your stay.

4/10 欠佳

Richard

於 2024 年 5 月住了 1 晚
Emma - Front Office Manager 於 2024年5月8日的回應
Thank you for taking the time to write us a review and I am sorry to hear that you stay did not meet expectations. If there are any issues that we can address, please do not hesitate to reach out directly. We are always looking to improve service and ensure our guest have the best possible experience when staying with us. We appreciate all feedback and hope to welcome you back for another stay.

10/10 優異

NIMROD

讚好:整潔度、職員與服務和住宿狀況
Love the new hotel, amenities & the restos on the lower level
於 2024 年 3 月住了 1 晚

10/10 優異

Steve

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was my first visit to Hotel Canoe. The facilities were immaculate and the employees at the front desk were very helpful and welcoming. We were offered complimentary coffee/tea and a pass for transit for the duration of our stay. We had an amazing time and hope to return to this hotel soon.
於 2024 年 5 月住了 2 晚

6/10 一般

Ed

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚

10/10 優異

Jeffrey (Bolingbrook)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay two nights in early May. Loved the hotel. Very clean, comfortable, quiet. Good size room all new renovation. The bath room was great!! The crew the did the work did an amazing job. Love the huge map on the wall. Room had a balcony. A bit of a walk to downtown but there is a free bus that is convenient. Staff was friendly. Would stay again.
於 2024 年 5 月住了 2 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

10/10 優異

Diana

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

8/10 不錯

Tara-Lee

多人同遊
讚好:整潔度、職員與服務和住宿狀況
I really liked the tea that the front desk gave for the night stay at the hotel from sudden sally, the view from the balcony was beautiful! The things I disliked the most was my room key didn’t work at first so we had to call the front desk but they fixed the situation. The showers water pressure was poor so if you have thick hair or like good water pressure it was annoying.
於 2024 年 5 月住了 1 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

8/10 不錯

Rafael

讚好:整潔度、職員與服務、設施服務和住宿狀況
friendly staff
於 2024 年 4 月住了 1 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

8/10 不錯

ramon

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall a decent hotel for a decent price. About 15-20 min walk to the downtown area. Hotel offers free bus pases to go downtown and bus top is right across the street. Some construction still going on but it won’t interfere much for you to get around the hotel. A lot upgrades coming for the summer like self laundry and a hot tub pool.
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

8/10 不錯

Alexa

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

8/10 不錯

Ernie

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
No gym n pool
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年5月4日的回應
Thanks for the great rating, see you next time.

10/10 優異

Samantha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had an excellent stay. The mountain view king suite was amazing. Hotel was clean, staff were so friendly and the restaurant had a great happy hour. The complimentary bus passes were awesome as well!
於 2024 年 4 月住了 3 晚
Banff GM Pete 於 2024年5月1日的回應
Thanks for the great rating and great review, see you next time.

10/10 優異

Sheryl

讚好:整潔度、職員與服務、設施服務和住宿狀況
A gem in Banff, newly built and discovered!
於 2024 年 4 月住了 2 晚
Banff GM Pete 於 2024年5月1日的回應
Thanks for the great rating and quick review, see you next time.

8/10 不錯

Anthony

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean and great ciews
於 2024 年 4 月住了 2 晚
Banff GM Pete 於 2024年5月1日的回應
Thanks for the good rating and quick review, see you next time.

10/10 優異

Ruth

家人同遊, 多人同遊
It would have been much better if you change the bedding everyday.
於 2024 年 4 月住了 5 晚
Banff GM Pete 於 2024年4月30日的回應
Thanks for the great rating and quick review. Changes to the regular stayover service schedule is available upon request with the front desk. Don't forget to mention it during a future stay.

10/10 優異

Derek

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Banff GM Pete 於 2024年5月1日的回應
Thanks for the great rating, see you next time.

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Banff GM Pete 於 2024年5月1日的回應
Thanks for the great rating, see you next time.

8/10 不錯

Kathleen

多人同遊
讚好:整潔度和職員與服務
不滿:設施服務
The property has (is) being completely renovated. With that there are construction vehicles around, and not all the amenities are open (hot tubs). Service, cleanliness were excellent and the breakfast reasonably priced and very tasty!
於 2024 年 4 月住了 1 晚
Banff GM Pete 於 2024年4月30日的回應
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 優異

Kelly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Probably the most polite and helpful front desk staff I’ve ever encountered.
於 2024 年 4 月住了 2 晚
Banff GM Pete 於 2024年4月30日的回應
Wow! We read all of these and are so happy with your comment. Thank you so much. Hope to see you again soon.

10/10 優異

Barry

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Banff GM Pete 於 2024年4月30日的回應
Thanks for the great rating. See you next time.

6/10 一般

Ayesha

讚好:整潔度、職員與服務和住宿狀況
No spa available, no pool available.
於 2024 年 4 月住了 2 晚
Banff GM Pete 於 2024年4月30日的回應
Thanks for the review. We are looking forward to having these amenities soon.

10/10 優異

Annalyn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front staff are very friendly. The room is very clean and modern. Parking is good.
於 2024 年 4 月住了 1 晚
Banff GM Pete 於 2024年4月30日的回應
Thanks for the great rating and quick review. Hope to see you again soon.

10/10 優異

Mayet

讚好:整潔度、職員與服務和住宿狀況
The service is exceptional! Everything is clean, new, and well-maintained! Dan, who works from the front desk, is my favorite, and one particular waitress that I forgot to get her name. They are very polite and helpful. I stayed here for two days and will be coming back!
於 2024 年 4 月住了 2 晚
Emma - Front Office Manager 於 2024年4月27日的回應
Thank you for the wonderful review and I will be sure to pass your message along to Dan and the restaurant team. We look forward to welcoming you back again.

10/10 優異

Elsie

讚好:整潔度和職員與服務
The hotel is quite new. To get To the room is quite a Mazes but not impossible. The pool Is not ready yet but big potential to be great! The staff are all very friendly and The coffee bar next To the restaurant is really good if you just want to grab a small thing. I would definitely Recommend and I will stay here again on my next trip.
於 2024 年 4 月住了 2 晚
Emma - Front Office Manager 於 2024年4月27日的回應
Thanks for the great rating and review, we appreciate your kind words and look forward to welcoming you back to the hotel in the future.

10/10 優異

Kristen

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is a bit far from everything if you miss the bus but otherwise 10 out of 10 recommend the building was clean and quiet our veiw was AMAZING and the staff were outstanding.
於 2024 年 4 月住了 1 晚
Emma - Front Office Manager 於 2024年4月27日的回應
Thanks for the great rating and review, we love the views as well! We appreciate your kind words and I hope we can welcome you back again in the future.

10/10 優異

Jennifer

讚好:整潔度和住宿狀況
Beautiful property
於 2024 年 4 月住了 1 晚
Emma - Front Office Manager 於 2024年4月27日的回應
Thanks for the wonderful review, we appreciate your kind words and look forward to welcoming you back to the hotel in the future

10/10 優異

Peter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Brand new place. It is nice and clean. Unfortunately, the hot tub wasn't open yet.
於 2024 年 4 月住了 5 晚
Emma - Front Office Manager 於 2024年4月25日的回應
Thanks for the great rating and review, we appreciate your kind words. I hope we can welcome you back again once our hot pools are operational.

10/10 優異

Steve (Cottage Grove)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice King bedroom suite with fireplace. Huge deck with awesome Mountain View. Staff was polite and helpful.
於 2024 年 4 月住了 2 晚
Emma 於 2024年4月25日的回應
Thanks for the great rating and review, we appreciate your kind words and look forward to welcoming you back to the hotel in the future

10/10 優異

Andrew

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a beautiful property with thoughtful touches, like the locally made tea and complimentary bus passes. Navigating the buildings is a bit confusing initially but you’ll quickly catch on. Staff were kind, parking easy, and the restaurant on site was lovely. We had an incredible weekend; already daydreaming about our next stay.
Pearl - BLC Manager 於 2024年4月22日的回應
Thanks for the great rating and quick review, we appreciate your kind words and look forward to welcoming you back to the hotel for a future stay.

10/10 優異

Evangeline

讚好:整潔度、職員與服務和住宿狀況
Beautiful hotel
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年4月22日的回應
Thanks for the great rating see you next time.

4/10 欠佳

Quintin

伴侶同遊
讚好:整潔度
不滿:住宿狀況
Workers around all the time. No smoking areas, and poor parking. Should have parking spots for rooms
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年4月22日的回應
Thank you for taking the time to write us a review. We sincerely apologize that we did not live up to our exceptional service standards. Thank you for your feedback. We are always looking to improve our service. We appreciate all feedback and hope to welcome you back for another stay.

8/10 不錯

maria

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
It is great property , unfortunately it is still under construction and the property next to it is also u. Construction and it was not disclosed when I made the booking
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年4月22日的回應
Thanks for the great rating see you next time.

10/10 優異

Taya

於 2024 年 4 月住了 1 晚
Pearl - BLC Manager 於 2024年5月12日的回應
Thanks for the rating and review. We appreciate the kind words and we hope to welcome you back again.

10/10 優異

Brenda

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We had a wonderful stay for our anniversary weekend. Front desk staff were very friendly and professional. We were offered coffee and speciality teas for our room which was a really nice touch. Also received free transit passes. The hotel is beautiful and well planned out with unique touches throughout. Restaurant/lounge staff were very friendly and accommodating. We had a suite on the 5th floor with phenomenal mountain views. Would definitely stay at the Canoe again.
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年4月22日的回應
Thanks for the great rating and quick review, we appreciate your kind words and look forward to welcoming you back to the hotel for a future stay.

10/10 優異

Mark

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great view of the mountains
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年4月21日的回應
Thanks for the great rating see you next time.

8/10 不錯

Jordan

讚好:設施服務
It was close to town
於 2024 年 4 月住了 2 晚
Pearl - BLC Manager 於 2024年4月20日的回應
Thanks for the great rating see you next time.