「Our stay regrettably wasn’t good given the faulty fire alarm going off at 6.45am and slow management reaction to resolve. What should have been a relaxing overnight stay wasn’t as a result.
No real apology or refund for that matter offered!
Everything else was okay but not the level of other reviews we expected.」
「had an amazing experience with the service. Since I stayed at the hotel for an extended period, the staff took great care of me throughout my stay. Their warm hospitality, kindness, and support made a big difference. Thank you for your excellent service and help—I truly appreciate it.」