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巴塞爾市諾富特酒店的評價

4 out of 5
巴塞爾市諾富特酒店
Grosspeterstrasse 12, Basel, BS

評價

9.0

卓越

10 分評分，優異；562 則評價中有 316 則" "
8 分評分，不錯；562 則評價中有 199 則" "
6 分評分，一般；562 則評價中有 37 則" "
4 分評分，欠佳；562 則評價中有 7 則" "
2 分評分，很差；562 則評價中有 3 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

TIEN-LI (TW)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent services and great breakfast
於 2018 年 9 月住了 3 晚
Max 於 2018年10月17日的回應
Dear Tien-Li, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 1 晚
Max 於 2018年8月24日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

10/10 優異

Henry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 2 晚
Max 於 2018年8月1日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

10/10 優異

matt

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good service! Great breakfast!
於 2017 年 8 月住了 2 晚

8/10 不錯

CHUN TING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

XIAOZHAO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Canan

多人同遊
讚好：職員與服務
Frühstücksbuffet empfehlenswert👍 sehr nette Mitarbeiter, gute Lage direkt👍
於 2024 年 4 月住了 1 晚
Novotel Basel City 於 2024年4月16日的回應
Lieber Canan, vielen Dank für Ihre tolle Bewertung. Es freut uns sehr dass Sie unser Frühstücksbuffet als empfehlenswert empfinden. Ebenso schätzen wir Ihre lieben Worte bezüglich unserer Mitarbeiter und der zentralen Lage. Wir freuen uns auf Ihren nächsten Besuch bei uns in Basel. Freundliche Grüsse

10/10 優異

HUONG

讚好：設施服務
Nice hotel and breakfast
於 2024 年 4 月住了 2 晚
Novotel Basel City 於 2024年4月16日的回應
Dear HUONG, thank you for your great feedback! We are glad you enjoyed a pleasant stay with us and appreciate your kind words regarding the breakfast buffet. We hope to welcome you soon again with us in Basel. Best Regards

8/10 不錯

Jan

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Standard Novotel. Rooms a little small. Only Nescafé in room.
於 2024 年 3 月住了 1 晚
Novotel Basel City 於 2024年3月28日的回應
Dear Jan, Thank you for sharing your feedback with us. We appreciate your comments regarding our Novotel standard. We regret to hear that you found the rooms a bit small and that the in-room coffee options were limited to Nescafé.Your feedback is valuable to us as it helps us to continuously improve our services. We will take your comments into consideration as we strive to enhance our guests' experience.We hope to welcome you another time with us in Basel. Best Regards

8/10 不錯

Dennis

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Janjria 於 2024年2月28日的回應
Dear Dennis, thank you for your feedback!We are glad you enjoyed your stay and hope to welcome you another time with us.Best RegardsNovotel Basel City

10/10 優異

CHRISTIAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel cerca de la estación de trenes y con transporte al centro de la ciudad
於 2024 年 1 月住了 1 晚
Your Novotel Basel City Team 於 2024年2月8日的回應
Dear ChristianThank you very much for your rating following your stay with us!It is our hope to have the chance to welcome you again

8/10 不錯

Sherin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Generally Very Good In All Areas
Everything was generally very good, and the service was excellent! The one slightly negative point for me was the lack of choices of the restaurant menu.
於 2024 年 1 月住了 4 晚
Your Novotel Basel City Team 於 2024年2月8日的回應
Dear Sherin,Thank you very much for taking the time to share your feedback following your stay with us.We particularly appreciate your kind words toward our team and it is our hope to welcome you again in the future.Sincerely

8/10 不錯

Magdalena

商務旅客
讚好：職員與服務
於 2024 年 1 月住了 2 晚
Your Novotel Basel City Team 於 2024年2月8日的回應
Dear Magdalena,Thank you for rating your stay with us!Kind Regards

10/10 優異

Fiona Mary

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent breakfast, short walk to transport and restaurants, lovely staff.
於 2023 年 12 月住了 2 晚
Novotel Basel City 於 2024年1月11日的回應
Dear Fiona, thank you very much for your great feedback!We are delight you had an excellent experience with our breakfast buffet and the central location to the public transports and restaurants.We appreciate your comments regarding our staff and are looking forward to welcome you another time in Basel.Best RegardsYour Novotel Basel City Team

10/10 優異

Benjamin

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location to visit Basel
於 2023 年 12 月住了 3 晚
Your Novotel Basel City Team 於 2024年1月3日的回應
Dear Benjamin, thank you for your feedback! We are so pleased to hear that you had a great experience with our central location and close proximity to public transportation. We hope to welcome you another time in Basel!Best RegardsNovotel Basel City

10/10 優異

Luis

於 2023 年 12 月住了 1 晚
Your Novotel Basel City Team 於 2024年2月8日的回應
Dear Luis,Thank you for the kind rating following your stay with us!Looking forward to welcoming you again

10/10 優異

Kerry

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff at the reception were extremely helpful!
於 2023 年 12 月住了 1 晚
Your Novotel Basel City Team 於 2024年1月3日的回應
Dear Kerry,Thank you for taking the time to provide us with your feedback. Our team will be pleased to hear that their efforts have been appreciated.We are looking forward to welcome you soon again!Best RegardsNovotel Basel City

6/10 一般

justin

於 2023 年 12 月住了 1 晚
Your Novotel Basel City Team 於 2024年1月3日的回應
Dear Justin,thank you for your feedback. We hope you will consider us again should you be in the area in the future.Best RegardsNovotel Basel City

8/10 不錯

Pakize Esra

家人同遊, 親子同遊, 伴侶同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Ulaşım ağının çok yoğun işlediği bir konumda, odalar temizdi, resepsiyondaki çalışanlar nazik ve güler yüzlüydü.
於 2023 年 11 月住了 1 晚
Janjira 於 2023年11月24日的回應
Dear Pakiza Esra, thank you very much for your feedback regarding your last stay. We are happy to hear that you appreciated the clean rooms and our friendly staff. We are looking forward to welcome you soon again. Best RegardsNovotel Basel City

6/10 一般

真實旅客

商務旅客
Frühstücksbuffet war toll. Dusche mühsam, Duschkopf konnte nicht fixiert werden, spritzte ohne Ziel im Raum herum, musste in der Hand gehalten werden. Zahnbürsten, Bodylotion, Handcrème, Zahnpasta fehlten, was in einem 4-Stern-Hotel zu erwarten wäre. WC-Türe lässt sich nicht richtig schliessen, was es zu zweit unangenehm macht, aufs Klo zu gehen. An der Reception abgegebenes PET-Fläschchen wurde von den Angstellten einfach in den Abfallsack geworfen. Gute Unterstzützung beim Finden eines Food-Deliverers, weil Restaurant ausgebucht war. Check-in und -out unkompliziert und schnell.
於 2023 年 11 月住了 1 晚
Janjira 於 2023年11月24日的回應
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir freuen uns sehr, dass Sie unser Frühstücksbuffet genossen haben. Ihre vermissten Hygieneartikel bieten wir gratis an der Rezeption an, welche 24 Stunden für Sie besetzt ist. Bitte zögern Sie nicht uns jederzeit zu kontaktieren um Ihren Aufenthalt so angenehm wie mögich zu gestalten. Wir sind bestrebt, sicherzustellen, dass unsere Gäste einen angenehmen Aufenthalt haben, und wir schätzen Ihr Feedback, da wir stets bestrebt sind, uns zu verbessern. Freundliche GrüsseIhr Novotel Basel City Team

10/10 優異

Vanessa

親子同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Tout était parfait. Y compris le petit cadeau de bienvenue pour notre fille. Merci pour l’accueil.
於 2023 年 10 月住了 1 晚

10/10 優異

Hyun Eui

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
편안함
於 2023 年 10 月住了 1 晚
Janjira 於 2023年11月24日的回應
Dear Hyun Eui, thank you for your feedback!We are looking forward to your next visit.Best RegardsNovotel Basel City

8/10 不錯

Claude (Montreal)

讚好：整潔度、職員與服務和住宿狀況
Nice hotel, good staff. Good location
於 2023 年 10 月住了 1 晚
Janjira 於 2023年11月24日的回應
Dear Claude, Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you had a great experience with our central location and our friendly staff. We are looking forward to welcome you next time. Best RegardsNovotel Bael City

10/10 優異

Allan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

6/10 一般

真實旅客

商務旅客
bed Linens/cleanliness not what they used to be
The sheets were stained with what looked like mold, black spots and were quite scratchy. They didn’t fit the bed and shifted all through the night. And the duvet kept falling out. Closet smelled sour so I didn’t put clothes in it. But the AC worked well at least.
於 2023 年 9 月住了 5 晚

8/10 不錯

Jarle

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Billal, Novotel Basel City 於 2023年9月12日的回應
Dear Jarle,Thank you very much for your stay with us and your time to rate us. We are glad that you enjoyed your stay and looking forward to welcome you next time. Best regards, Billal Al KahloutRooms Division Manager

10/10 優異

Natacha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top !
Top, rien à redire. Chambre PMR + communicante pour les enfants. Emplacement pratique par rapport au centre.
於 2023 年 9 月住了 1 晚
Votre équipe Novotel Basel City 於 2023年9月6日的回應
Chère Natacha,Merci baucoup pour votre note et vos commentaires.Au plaisir de vous acceuillir à nouveau!

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Novotel Basel City 於 2023年8月31日的回應
Dear RobertThank you very much taking the time to share your 5 star rating with us. We hope to welcome you back soon!Best regards

8/10 不錯

Robert

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Prachtig hotel, fijne kamers en een heerlijk bed. Locatie beetje afgelegen zo bij het treinstation etc maar prima voor doorreis op vakantie. Avondeten was echt slecht en vooral voor die prijs. Zou ik zeker niet weer doen!
於 2023 年 8 月住了 1 晚
Billal, Novotel Basel City 於 2023年9月12日的回應
Dear Robert, Thank you very much for your stay at our hotel. We are glad that you enjoyed your stay and appreciate your detailed comments although our dining offer did not meet your expectations. It is our sincerest hope to welcome you again and that your next experience will exceed your previous one. Best regards, Billal Al KahloutRooms Division Manager Novotel Basel City

8/10 不錯

Sarah

於 2023 年 8 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear SarahThank you very much taking the time to share your rating with us. We hope to welcome you back soon!Best regards

10/10 優異

Sølvi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear SolviThank you very much taking the time to share your 5 star rating with us. We hope to welcome you back soon!Best regards

10/10 優異

Diogo

讚好：整潔度、職員與服務和住宿狀況
The room seems to be new, everything was clean and smelling good. The staff were amazing! They even gave a special kid set to my toddler. I have not to say than I’m glad to choose this hotel.
於 2023 年 8 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear DiogoThank you very much taking the time to share your 5 star feedback with us. We hope to welcome you back soon!Best regards

6/10 一般

Nedim

讚好：職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear NedimThank you very much taking the time to share your rating with us. We hope to welcome you back soon!Best regards

10/10 優異

Nigel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, clean hotel within walking distance of train station.Conveniently located to tram line for quick and easy transport to the old town. Good choices at breakfast too. Would recommend.
於 2023 年 7 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear NigelThank you very much for taking the time to share your wonderful feedback with us. We hope to welcome you back soon! Best regards

10/10 優異

Emma

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear EmmaThank you very much taking the time to share your 5 star rating with us. We hope to welcome you back soon!Best regards

10/10 優異

Sadie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Toplocatie voor overnachting in Basel. Met gratis ov met baselcard snel in centrum, fijn personeel, goed uitgebreid ontbijt, fitnessruimte goed toegerust
於 2023 年 7 月住了 1 晚
Novotel Basel City Team 於 2023年7月27日的回應
Dear Sadie, Thank you very much for your excellent rating the review. We are glad that you enjoyed your stay with us. Indeed the "Basel Card" which allows you to use the public transportation free of charge and additional 50% off for all Basel Museum and the Zoo are indispensable. It is our deepest hope to welcome you back again at our lovely hotel. Best regards,

10/10 優異

Marco

於 2023 年 7 月住了 1 晚
Novotel Basel City 於 2023年8月31日的回應
Dear MarcoThank you very much taking the time to share your 5 star rating with us. We hope to welcome you back soon!Best regards

10/10 優異

Lasse

於 2023 年 7 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月21日的回應
Dear Lasse,Thanks a lot for your appreciated stay with us and your time for the review.We are very grateful that you enjoyed your stay and thank you for the great rating. We hope to welcome you back soon! Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

Sascha

於 2023 年 7 月住了 2 晚
Novotel Basel City 於 2023年8月31日的回應
Dear SaschaThank you very much taking the time to share your 5 star rating with us. We hope to welcome you back soon!Best regards

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pent og triveleg
Fint rom til prisklassen og svært service-innstilt personale.
於 2023 年 7 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月21日的回應
Dear guest,We thank you very much for your kind comments the great rating your stay with at Novotel Basel City. We much appreciate the nice words and hope we may welcome you again at our hotel. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

Lena

於 2023 年 7 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月21日的回應
Dear Lena,Thank you very much for the excellent rating (10of10) and you stay with us. We are glad that you enjoyed your stay with us and look forward to welcome you again at our lovely hotel. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear guest, We much appreciate your great review with the 10 of 10 rating and hope to welcome you back again in our lovely hotel soon. Best regards, Billal Al Kahlout Rooms Division ManagerNovotel Basel City

10/10 優異

Ali

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great trip
Great hotel with very friendly staff and clean rooms
於 2023 年 6 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear Ali,Thank you very much for your generous and kind feedback. I will share your appreciated comments with the team as this is what they aiming for. We hope we will have the pleasure to welcome you back soon and wish you all the best and a lovely summer. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

Stacie

親子同遊
讚好：整潔度、職員與服務和住宿狀況
It was lovely, great location and amenities.
於 2023 年 7 月住了 3 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear Stacie,Thank you very much for your exceptional rating and the great review. We look forward to welcome you back soon. Take care in the meantime and enjoy the summer.Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

6/10 一般

Sara

讚好：整潔度和住宿狀況
於 2023 年 6 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear Sara,Thank you for taking the time to rate your stay with us. We would have love to know, what are the main reason for your average rating in order to improve our services and to also fulfill your expectations. Hope to welcome you again and to better serve you next time. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

Harry Rizki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear Harry Rizki,Thanks a lot for your great rating and your stay with us. We are so glad that you have enjoyed your stay with us. Please feel free to share your main reasons for the positive resume. This could help other guest the make their decision. Look forward to welcome you soon again and wish you all the best in the meantime. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

Ron

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Easy access to town using tram system
於 2023 年 6 月住了 3 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear Ron, Thank you very much for your excellent rating the review. We are glad that you enjoyed your stay with us. Indeed the "Basel Card" which allows you to use the public transportation free of charge and additional 50% off for all Basel Museum and the Zoo are indispensable. It is our deepest hope to welcome you back again at our lovely hotel. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

8/10 不錯

Jaclyn

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very easy to get around to all areas via public transportation
於 2023 年 6 月住了 2 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Dear Jaclyn,Thanks for your appreciated stay with us and your time to share your feedback. We are glad that you like the location of the hotel and look forward to welcome you back soon. Best regards,Billal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

jeanette

讚好：整潔度、職員與服務、設施服務和住宿狀況
Super nur die Strasse ist laut..aber preis- leistung ist perfekt!
於 2023 年 5 月住了 1 晚
Billal, Novotel Basel City 於 2023年7月11日的回應
Liebe jeanette,Vielen herzlichen Dank für die spitzen Bewertung. Gerne möchten wir Sie wissen lassen das wir noch ruhigere Zimmer, zum Innenhof ausgerichtet, in unserem Hotel haben. Schön das es Ihnen bei uns gefallen hat und Sie zufrienden waren. Wir hoffen Sie beehren uns schon bald wieder mit Ihren Besuch und wünschen bis dahin alles Gute. Ganz liebe Grüsse aus BaselBillal Al KahloutRooms Division ManagerNovotel Basel City

10/10 優異

Olivier

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 4 月住了 2 晚
Your Novotel Basel City Team 於 2023年5月16日的回應
Dear Olivier,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Novotel Basel City