Batam Batam Centre Ferry Terminal Hotels

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "

"Very clean room . Location is good and staff are courtesy "

"Room with refreshing clean pool and view toward Singapore."

"Staffs are friendly, area surrounding the hotel is quite peaceful"

"Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w"

"Great staff and readily available to help out."

"The room was really dirty, from Toilet,Window , wardrobe and the interior,, it worse than 1 star Hotel. The pool was full of Non-Hotel resident, heard from them they just be there for swimming leason, the pools water was dirty and no towel provided for hotel-Resident. The Lobby, there were no Aircon as well and the restaurant where we had breakfast the menu was limited and very hot as well, it seems the Aircon was not opened Lastly I felt no-safe, the lift can be access by anyone, no need card access, and the hotel got 2 entrance,, one entrance got security guard, the other none at all, Just imagine if the robber/Criminal come in to your Hotel Room. Overall Not worth it,, My stay in IBIS STYLE hotel previous day was worth it than this hotel."

"Check in was very inconvinience. Communicatiion break down. Should improve on this"