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Reviews of King's Hotel Nagoya Batam

3.5 out of 5
King's Hotel Nagoya Batam
Jl. St. Yos Sudarso, Seraya Atas, Batam, Batam Island

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 62 reviews" "
Rating 8 - Good. 27 out of 62 reviews" "
Rating 6 - Okay. 14 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mun Su

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

LOO

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is situated away from main road and is quiet. Bed mattress was comfortable but sofa chair was unsightly and needed a shampoo badly. Staff was friendly and efficient, aircon was leaking but technician came and rectify immediately. Free shuttle to shopping mall was only at 4pm (could have been more regular). Overall, stay was comfortable.
Stayed 1 night in Aug 2019

8/10 Good

KRISHNA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staffs were super accomodating, despite our requests during the wee hours of the day. Staffs were very warm, friendly and professional. Value for price.
Stayed 1 night in May 2019

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Hotel staff was friendly and room is clean and spacious. Location was good as it is close to ferry terminal and local shopping mall. Breakfast was mediocre. Internet speed was slow.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from samuel on 5 Apr 2019
Dear Valued Guest Warmest Greetings from King’s Hotel, a PHM Collection Thank you for taking the time to write a helpful summary of your stay for other travelers to consider. We are so glad that you enjoyed the full experience of our Hotel. Our staff strive to help make this experience engaging and unforgettable. We are happy that you had a smooth experience during your stay. We will definitely share your valuable comments with our team for the improvement. Apologize if there is any inconvenience experience that you had in our Hotel. We hope you find yourselves coming back to King’s Hotel, a PHM Collection once again sometime soon. Thank you,

8/10 Good

Eden

Travelled with group
Liked: Cleanliness, staff & service
There is a prayer tower. Shuttle services to malls is good. Weekend BBQ Buffet is value for money.
Stayed 3 nights in Mar 2019
Response from Samuel on 5 Apr 2019
Dear Mr Eden Warmest Greetings from King’s Hotel, a PHM Collection Thank you for taking the time to write a helpful summary of your stay for other travelers to consider. We are so glad that you enjoyed the full experience of our Hotel. Our staff strive to help make this experience engaging and unforgettable. We are happy that you had a smooth experience during your stay. We will definitely share your valuable comments with our team for the improvement. Apologize if there is any inconvenience experience that you had in our Hotel. We hope you find yourselves coming back to King’s Hotel, a PHM Collection once again sometime soon. Thank you,

6/10 Okay

Thinesh

Liked: Staff & service
Stayed 2 nights in Mar 2019
Response from Samuel on 5 Apr 2019
Dear Valued Guest Warmest Greetings from King’s Hotel, a PHM Collection Thank you for taking the time to write a helpful summary of your stay for other travelers to consider. We are so glad that you enjoyed the full experience of our Hotel. Our staff strive to help make this experience engaging and unforgettable. We are happy that you had a smooth experience during your stay. We will definitely share your valuable comments with our team for the improvement. Apologize if there is any inconvenience experience that you had in our Hotel. We hope you find yourselves coming back to King’s Hotel, a PHM Collection once again sometime soon. Thank you,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price , i would say , worth it , overall happy with my stay , very convenient - bcs mall and nagoya hill (3km) , breakfast not bad , staff and service was awesome (very helpful ) - nearby have street food , very nice view (lvl 11 cafe and swimming pool not bad ) - Room was good , overall just need to do maintenance , some stuff shaking (will book again if i go batam) - Welcome juice was awesome .
Stayed 3 nights in Feb 2019
Response from Samuel on 5 Apr 2019
Dear Valued Guest Warmest Greetings from King’s Hotel, a PHM Collection Thank you for taking the time to write a helpful summary of your stay for other travelers to consider. We are so glad that you enjoyed the full experience of our Hotel. Our staff strive to help make this experience engaging and unforgettable. We are happy that you had a smooth experience during your stay. We will definitely share your valuable comments with our team for the improvement. Apologize if there is any inconvenience experience that you had in our Hotel. We hope you find yourselves coming back to King’s Hotel, a PHM Collection once again sometime soon. Thank you,

8/10 Good

Suhartini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff that helped with organising tours and making recommendations of what to do. Hotel is good for the price and location.
Stayed 2 nights in Dec 2018
Response from Wahyu Wikan Trispatiwi on 12 Jan 2019
Dear Ann, Warmest greeting from King's Hotel Batam, a PHM Collection, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is helpful. Your sincere comment is completely help us in fullfilling it. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Wikan General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Yusup maulana Mana on 12 Nov 2018
Dear Anonymous, Thank you for taking the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Pink

Liked: Cleanliness, staff & service, room comfort
Great!
My stay was not bad. Bed was comfy. Free shuttle to Nagoya Hill mall and BCS. Except for water pressure was very low, swimming pool area is at an inappropriate situation and breakfast can be improved. I hope the hotel would allow early check-in for my 3rd stay in future.
Stayed 2 nights in Sep 2018
Response from General Manager on 28 Sept 2018
Dear Pink, Thank you for taking the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Pink

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from General Manager on 10 Sept 2018
Pink, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous and also makes you very helpful when you experience an accident. Your sincere comment is completely help us in fullfilling it. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

4/10 Poor

SELVAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Not for family stay
The refrigerator was not working, wash basin choked and aircon was leaking. Room service was so poor but front desk staff was friendly.
Stayed 2 nights in Aug 2018
Response from Yusup maulana Mana on 28 Sept 2018
Dear Selvam, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team.Your sincere comment is completely help us in fullfilling it. We as management apologize and are very sorry that we failed to meet your expectations during your stay at our hotel. We are very concerned about reading your review and want to make sure we take all your comments very seriously. Regarding this problem we have coordinated as soon as possible to the relevant department to be followed up immediately, and we will make sure this will never happen again in the future. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

6/10 Okay

Ugachelvi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2018
Response from General Manager on 20 Aug 2018
Dear Ugachelvi, Thank you for taking the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

10/10 Excellent

Isamudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 19 Aug 2018
Dear Mr Isamudin, Thank you for choosing Horison Ultima King's Hotel for while you are stay in Batam, and thank you for giving us a 5 star rating, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager.

6/10 Okay

Liana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from General Manager on 20 Aug 2018
Dear Liana, Thank you for taking the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service, room comfort
So-so experience
Requested a non-smoking room but they gave us a smoking room. Room was missing sofa and small table. Nothing much can be expected out of the hotel. Swimming pool was dirty.
Response from General Manager on 19 Aug 2018
Dear Mr Mohamed, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous. Your sincere comment is completely help us in fullfilling it. We as management apologize and are very sorry that we failed to meet your expectations during your stay at our hotel. We are very concerned about reading your review and want to make sure we take all your comments very seriously. Regarding this problem we have coordinated as soon as possible to the relevant department to be followed up immediately, and we will make sure this will never happen again in the future. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Its nice because the hote is above the hills
No bathtub it stated there’s a bathtub. But the breakfast its nice. The hotel is also near to street food so its easy for me to get food for my dinner
Stayed 2 nights in Mar 2018
Response from General Manager on 19 Aug 2018
Dear Anonymous, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. Your sincere comment is completely help us in fullfilling it. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

4/10 Poor

Aziz

Disliked: Staff & service
Housekeeping service is bad request 1 towel it take almost 2hours Call operator 3 times nothing happen, Have to went down personally to reception to get towel
Stayed 1 night in Nov 2017
Response from General Manager on 19 Aug 2018
Dear Aziz, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We do apologize and are very sorry that we failed to meet your expectations during your stay at our hotel. We are very concerned about reading your review and want to make sure we take all your comments very seriously. Regarding this problem we have coordinated as soon as possible to the relevant department to be followed up immediately, and we will make sure this will never happen again in the future. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

6/10 Okay

Chee Khim

Liked: Cleanliness, room comfort
Just ok but not meeting my expectation
I had 2 days stay during weekend. Asking for more pillow but never reply back after being told that they will check. Room is clean. No gym. Location not very convenient. Got free shuttle to Nagoya Hill and BCS but only few selected hour. On Sunday, they have Christian service inside the hotel which I amazed at it. However, I won't come back during the weekday but will consider if I stay on weekend.
Dear Mr. Chee Khim, First of all thank you very much for staying with us. We do apologize for the inconvenience, I'll make sure it won't be happened again. And Thank you for enjoying your stay here with us, really appreciated. Hopefully to see you again right here at Horison Ultima Kings Batam Hotel. Best Regards, Management

8/10 Good

aidil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can give a try...
Enjoyed my stay at horison.. The room n hotel are clean.. But the only prob i encounter was the room aircon does not feel the cold as in u have to wait like more than a hour than will feel the coldness.. although i adjusted the aircone tempereture up and down bt it seems making no diff.. And also the breakfast need improvement as the is not much varieties.. overall other than that shoudnt be a prob..
Dear Mr. Aidil Dear Mrs. Fa'izah, First of all thank you very much for choosed our hotel . Thank you for enjoying your stay here with us, really appreciated. Hopefully to see you again right here at Horison Ultima Kings Batam Hotel. Best Regards, Management

8/10 Good

NUR IZZATI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and peaceful
Love the place. Friendly staff. Would definitely stay there again.
Response from General Manager on 19 Aug 2018
Dear Anonymous, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous. Your sincere comment is completely help us in fullfilling it. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

8/10 Good

Kong Yew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for family
Hotel water pressure very Low , we stay at 9th floor , need half hour to bath . But staff very helpful , restaurant manager . driver NanDa can speak good English and give us value service . Thanks you . Will stay again .
Response from General Manager on 19 Aug 2018
Dear Kong Yew, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous and helpful. Your sincere comment is completely help us in fullfilling it. We as management apologize and are very sorry that we failed to meet your expectations during your stay at our hotel. We are very concerned about reading your review and want to make sure we take all your comments very seriously. Regarding this problem we have coordinated as soon as possible to the relevant department to be followed up immediately, and we will make sure this will never happen again in the future. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

4/10 Poor

Bungalili

Disliked: Cleanliness, property conditions & facilities
food n swimming pool
food kind of boring. not much variety. swimming pool also very bored.
Response from General Manager on 20 Aug 2018
Dear Bungalili, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous. Your sincere comment is completely help us in fullfilling it. We do apologize and are very sorry that we failed to meet your expectations during your stay at our hotel. We are very concerned about reading your review and want to make sure we take all your comments very seriously. Regarding this problem we have coordinated as soon as possible to the relevant department to be followed up immediately, and we will make sure this will never happen again in the future. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

8/10 Good

nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok,but the pool was a no no
Had a present stay,the staff was vry helpful polite and always on the ball,exerting was ok except for the indoor pool area needed much improvement..not recommended for small kids,water too cold,pity the towel boy always have to mop the whole area which cnt be help much..and the floor is dirty and the pool didn't have the smell of chlorine..soo everyting about the hotel was ok except for the pool area..would stay again if have the chance be great if have inroom bathtub
Response from General Manager on 20 Aug 2018
Dear Brianna, Warmest greeting from Horison Ultima King's Batam, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff helpful polite. Your sincere comment is completely help us in fullfilling it. We as management apologize and are very sorry that we failed to meet your expectations during your stay at our hotel. We are very concerned about reading your review and want to make sure we take all your comments very seriously. Regarding this problem we have coordinated as soon as possible to the relevant department to be followed up immediately, and we will make sure this will never happen again in the future. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana General Manager

10/10 Excellent

Nor faezah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I'm satisfied with everything
Response from General Manager on 20 Aug 2018
Dear Mrs Nor Faezah, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

NORHADI ARIS

Liked: Cleanliness, staff & service, room comfort
Nice city view
Hotel room was clean and spacious. Staffs are polite and friendly. Massage are very pricey. Breakfast was moderate but not much variety. There are no iron and ironing board in the room. We had to call room service to deliver room and must use it immediately due to lack of iron and ironing board in the hotel. Overall the stay was great.
Response from General Manager on 20 Aug 2018
Dear Mr Norhadi Aris, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous. Your sincere comment is completely help us in fullfilling it. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana, General Manager

6/10 Okay

Shun min jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Big room, nice view at the top. Bedding is comfy but furniture condition are wearing off and carpet are stained. Breakfast ok only. Most importantly, staff is friendly and helpful.
Response from General Manager on 20 Aug 2018
Dear Shun Min Jasmine, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. we are glad to know that our staff is friendly and courteous. Your sincere comment is completely help us in fullfilling it. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana, General Manager

6/10 Okay

Nurahsikin, Singapore

Disliked: Cleanliness
Will Think Again.
So so. Lurve the breakfast.
Response from General Manager on 20 Aug 2018
Dear LAI, Thank you for giving us a 3 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

4/10 Poor

How

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too bad
Service too bad, local transport to shopping got go no for pick-up back to hotel! Towels smells no good,room no safety box swimming pool is ok only spa massage therapy just two rooms only
Response from General Manager on 20 Aug 2018
Dear How on, Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team. Your sincere comment is completely help us in fullfilling it. We do apologize to know that your local transport or shuttle service last year, but now we have some shuttle time including pick up. It would be our pleasure to welcome you back to Horison Ultima King's Batam in the future, Regards, Yusup Maulana Mana, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The service good - the restaurant on level 11 not open on saturday night private function - maybe hotel have notice to tell guests - i planned to eat there and had to change plans at last minute - lovely people at Hotel - thanks
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Mahishi Mardhanan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and pleasant stay
It was a pleasant stay in this hotel with family. Friendly and helpful officers especially Roy, Putri and Sella. We will visit this hotel in near future
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 4 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

4/10 Poor

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel does not have currency exchange rates. No advance cash faciltiy.

8/10 Good

Anna, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, Free Shuttle & Comfy bedding
The service was good and the staff was friendly. They provide shuttle service to BCS Mall and Nagoya Hill at 10am, 1pm and 4pm. They can have more time slot would be great. Their bedding was so comfortable, the pillow and bed was comfy. At night, there's some street food outside the Hotel sell BBQ corn and whole coconuts which only cost me $2.20 for both. Their breakfast spread need to be improve to complete the stay as "Live like a King in King's Hotel."
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 4 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Tangerine, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Honestly, we enjoyed our stay at the hotel. Unfortunately, the shuttle service to shopping centre is kind of disappointment. It's my 2nd time staying at the hotel due to warm and friendly staffs as well as the cleanliness and comfort of the room. But transportation to shopping centre needs to be upgraded to avoid further disappointment. I will not stay at the hotel again.

8/10 Good

Siok Yong, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Trip for family of 6
Overall was good just that cleaniness of the room can be improved and shower heater can be upgraded for a better stay.
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 4 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

10/10 Excellent

Yazzid, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality at its peak
You will never find a hotel like this which is bless with many staff especially Roi which offers hospitality and exceed all expectations. I would definitely come back to this Hotel again during my visit to batam!
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

abdul, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bye 2015 hello 2016
Stay was fine but should apply no smoking rule inside hotel vicinity. A swimming pool and game room is a must. More free shuttle service is also welcome.
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 4 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

10/10 Excellent

robin ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

10/10 Excellent

Pankajakshan, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, very near to Nagoya Hill.
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

6/10 Okay

Verified traveller

Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for taken the time to write a review about our hotel. we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but not location
Hotel was great and splendid except there is no safe deposit box in room as what was stated
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 4 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Henry, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with reasonable price.
Overall a decent stay. However 1 drawback. Booked a room with king size bed but was given 2x single size bed as the king size bedrooms are full upon check in. Please rectify this to prevent this from happening again in the future. Staffs are friendly and rooms are clean. Service is good too.
Response from General Manager on 20 Aug 2018
Dear Mr Henry, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

10/10 Excellent

Jessica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and food !
Great stay at this hotel , rooftop bar was nice n service from the staff was great too . Will stay there again and recommend my friends too .
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 4 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Can be improved
In general this hotel was fine. Except that it looks like it was quickly being built without the proper construction supervision. I stayed on the 10th floor, and there were electric sockets near the lift that were not being fitted with the electric lines dangling out. Very dangerous. The toilet flush in room 1020 was not sealed to the floor properly, and shook when seated. The warm water did not function properly when needed. The room is ample.The service was great, with the receptionist and the bell boy being responsive to the customers' needs. The complimentary comes with 2 free canned drinks. The food in the restaurant can be improved. However, it seems the cook comes from West Java, with the menu for the Batam area. It can be shown in the taste and quality of the so called "local" food. I hope the tastes can be more authentic. Overall, it is an ok place to stay. However, if improvements can be made, it can be a better place for a short stay.
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for taking the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager

10/10 Excellent

Stevany, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room nice, good view, the staff also nice..but poor breakfast, all the food is dry and so many choices, must improved. The hotel quite far from everywhere.but overall its good.
Response from General Manager on 20 Aug 2018
Dear Anonymous, Thank you for giving us a 5 star rating, and have taken the time to write a review about our hotel. thank you for the positive feedback, we are still working to improve the service for guest satisfaction. we are waiting for your next visit Regards, Yusup Maulana Mana General Manager