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巴斯希爾頓逸林酒店的評價

4 out of 5
巴斯希爾頓逸林酒店
Walcot Street, Bath, England

評價

8.2

很好

10 分評分，優異；815 則評價中有 365 則" "
8 分評分，不錯；815 則評價中有 251 則" "
6 分評分，一般；815 則評價中有 105 則" "
4 分評分，欠佳；815 則評價中有 59 則" "
2 分評分，很差；815 則評價中有 35 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Chi Wang

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Front office 於 2023年8月15日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.

8/10 不錯

Karyan

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚

6/10 一般

真實旅客

於 2020 年 8 月住了 2 晚

4/10 欠佳

Paul

伴侶同遊
不滿：整潔度和住宿狀況
No extra towels also it was promised Old and smelly building bad service in room
於 2024 年 5 月住了 2 晚

8/10 不錯

Steven

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Chain hotel. Good value. Location great. Clean. Room was not ready at check-in time. Substantial street noise at night. Ask for room in back of hotel.
於 2024 年 4 月住了 2 晚

6/10 一般

Nicola

多人同遊
Location is excellent, just a short walk to all the major sites. Housekeeping was very poor and in our group of 8, none of us had our rooms made up. We complained and eventually someone came to do our room.
於 2024 年 5 月住了 2 晚

10/10 優異

Stuart

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
於 2024 年 4 月住了 3 晚

10/10 優異

Lyndsey

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel for families. Very welcoming staff.
於 2024 年 4 月住了 2 晚

6/10 一般

Natalie

親子同遊
不滿：住宿狀況
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt! Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350. Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
於 2024 年 4 月住了 1 晚

8/10 不錯

Suk Ping

家人同遊
讚好：整潔度、職員與服務和設施服務
Breakfast is excellent good, quality and quantity in excellent standard
於 2024 年 3 月住了 2 晚

8/10 不錯

Adriana

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location!
於 2024 年 3 月住了 2 晚

10/10 優異

Stavros

於 2024 年 3 月住了 1 晚

10/10 優異

olaolu

於 2024 年 3 月住了 2 晚

10/10 優異

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and restaurant. We especially loved the welcome cookies.
於 2024 年 3 月住了 2 晚

10/10 優異

Michael

伴侶同遊
Professional friendly staff and a spotlessly clean hotel
於 2024 年 2 月住了 2 晚

6/10 一般

Tim

讚好：整潔度、住宿狀況和客房舒適度
Ok but wouldn't stay again.
Staff were great, place was clean but checkin was an absolute nightmare. Housekeeping was delayed by an hour and we sat waiting in the lobby after being told someone would come get us when the room was ready. Nobody ever came and then when we finally queried at the desk again, our room had been ready for a while but nobody bothered to come and tell us. Also only one lift was working and the one that did work was really slow. On the top floor this was a bit of a pain. Although the room was nice and breakfast was good, I don't think I'd stay here again.
於 2024 年 2 月住了 1 晚

8/10 不錯

Marvin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
於 2024 年 2 月住了 3 晚

10/10 優異

C

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely large room. Very helpful service from reception. Very clean and well located. Only gripe was I should've spent 2 nights in Bath, not 1
於 2024 年 2 月住了 1 晚

10/10 優異

MAHESH

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A really lovely Hotel bang in the City centre. Close to shops and restaurants. The staff are all very friendly. Check in was quick and easy and the rooms look they were recently renovated, with a very comfy bed Parking too is very easy in the podium car park for £15/day. Great value. Will definitely stay here again.
於 2024 年 2 月住了 1 晚

6/10 一般

Amar

家人同遊, 親子同遊
Average stay at the Doubletree in Bath. Dining options were limited and not told that food was not served past 9:30pm for dinner when arriving so a few disappointed kids unable to get dessert. Room was cleaned to a minimal standard throughout stay also but feels like the hotel was struggling with recruiting staff throughout but not what was expected from a Hilton.
於 2024 年 2 月住了 2 晚

10/10 優異

Jeremy

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Good stay. Some areas could be cleaned better. Noticed some hairs in the bathroom and bits on the floor but overall a nice hotel in a good location and for a reasonable price when i booked.
於 2024 年 2 月住了 2 晚

6/10 一般

Roger

伴侶同遊
讚好：設施服務
Only one lift working which was very inconvenient. Finishes inside bedroom were tired, especially the bathroom tiling and fittings.
於 2024 年 2 月住了 1 晚

6/10 一般

Elaine

商務旅客
讚好：整潔度和職員與服務
Tiny room - really stuffy and road noise/general late night noise terrible when you opened window. Air con far too loud, duvet really thin. Main areas nice but wouldn’t stay here again.
於 2024 年 2 月住了 2 晚

10/10 優異

jonathon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯

Nadim

家人同遊
讚好：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Dan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great rooms and great location. The only negative thing I could say is that the bathroom felt slightly out dated. I will definitely be going back though
於 2024 年 1 月住了 2 晚

8/10 不錯

Wendy

家人同遊
Functional and clean hotel. The shower is a bit strange with a small door - this the shower water sprays onto the floor .
於 2024 年 1 月住了 2 晚

10/10 優異

PAUL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wouldn’t stop anywhere else in Bath
Couldn’t fault it
於 2024 年 1 月住了 1 晚

10/10 優異

Takacs

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Michael

於 2024 年 1 月住了 1 晚

2/10 很差

Tracy

家人同遊
不滿：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

Ben

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff and facilities lovely, but the hotel allows dogs and unfortunately there was a dog barking for a large portion of the night!
於 2024 年 1 月住了 1 晚

6/10 一般

Joanne

伴侶同遊
不滿：設施服務
It was like being in the wood wind section from the pipes which kept you awake and woke you early. The bathroom door did not close and the toilet didn’t flush properly. No water or glasses in the room. All in all disappointing for a hotel with the Hilton name
於 2024 年 1 月住了 2 晚

10/10 優異

Robbie

伴侶同遊, 商務旅客
讚好：整潔度和住宿狀況
Check in was slow and tediuos, yet we had another gentleman later in the evening who was great.
於 2024 年 1 月住了 1 晚

6/10 一般

Gareth

讚好：整潔度、職員與服務和住宿狀況
Good stay
Excellent location as it was a short distance to lots of bars and restaurants. Very clean all around. Our room was directly in front of the lift (so loud from people) and didn’t have a great view but that’s the luck of the draw! Bed was comfortable but air conditioner was loud and seemed stuck on a high temperature and other noise from water system disturbed sleep. Breakfast was excellent.
於 2024 年 1 月住了 1 晚

10/10 優異

Oktay

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 1 月住了 1 晚

10/10 優異

Dylan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

4/10 欠佳

Laura

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
Not value money
The rooms were exceptionally small and was not value for money compared to other hotels we have stayed at in Bath previously, for the same or less money. The breakfast was lacking as due to lack of staff there were no plates for breakfast or parts of the breakfast menu were missing.
於 2023 年 12 月住了 1 晚

10/10 優異

YALÇIN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般

JASJEET

於 2023 年 12 月住了 1 晚

8/10 不錯

David

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Great location, check-in a bit irritating
Great location but service mediocre. Requested an early check-in as a Hotels.com Gold member two weeks before arrival, and then again the day before but they had no record of it at check-in and it was then not available. All a bit poor really.
於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月25日的回應
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 不錯

Richard

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Lovely Christmas stay
Overall It was lovely. Really like the room. Had some hair in the shower that had been missed by cleaner but room otherwise clean. Room was too hot was another minor criticism. The central location is a massive plus.
於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月25日的回應
Thank you for taking the time to leave a review, we are very sorry that there was a housekeeping issue with your room. We have a higher standard for our housekeeping and this should have been met. We are very happy that overall you enjoyed your stay with us and hope to see you again in the future.

10/10 優異

Alex

讚好：整潔度、職員與服務和住宿狀況
Great location, in walking distance to most things in town. Good service and cosy feel to the place
於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月25日的回應
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

6/10 一般

Russell

多人同遊
不滿：整潔度
Very poor room service
Front of house staff very friendly and helpful. On the second night the room was not fully serviced or cleaned, with dirty cloths left on the side and cleaning products left on floor. Given the premium rates we payed for this weekend it was very disappointing. I followed this up with an email and photos, as advised by reception, over a week ago and have had no response.
於 2023 年 12 月住了 2 晚
Front Office 於 2023年12月25日的回應
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 不錯

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Front Office 於 2023年12月25日的回應
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

2/10 很差

Sue

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Falling into disrepair with terrible housekeeping
We have stayed here many many times, but this visit was terrible. They clearly have major issues with housekeeping. The airconditioning did not work, the replacement heater was a hazard as the wheel had fallen off it but not been fixed. The room was not serviced - they just made the bed and did not replace the used towels placed in the slower. There was a dirty pillow on the bed which I tried each day to get replaced but it never appeared. There was no replacing of tea and coffee supplies, dirty cups not removed or replace and bins not emptied. Will not be staying here ever again.
於 2023 年 12 月住了 3 晚
Front Office 於 2023年12月25日的回應
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

amanda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
In the heart of Bath friendly staff I would definitely recommend
於 2023 年 12 月住了 2 晚
Front Office 於 2023年12月25日的回應
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

4/10 欠佳

Michael

不滿：整潔度、住宿狀況和客房舒適度
Not like the web site.
The hotel was not like the web site . Difficulty with actually talking to anyone. Any problems the stock answere was "Not our faut because it was a Booking doc com or which ever" Expecting a bath as seen on the web site told none in the hotel,, The room was ok but coffe stains and sticky stuff on bed side tables and dressing table. The carpet was not clean Explained about it the next morning to be told "We will get onto it immediately" Still there that evening. We came back to the hotel after 5pm and room still had not been done. I do understand about turn overs but that was not very good and yes the coffee stains and sticky stuff still there. I actually spoke to the clesners and then it was cleared up with difficulty. I did speak to the receptionist again this time a manager. One good point was the night staff. I managed to spill a cup of coffee ouver the quilt I rang down and a nice chap got us a replacement This stay was a break getting ready for Christmas. The hotel was expensive and on paying that price I expected at least a clean room. The morning dining room staff where very nice and lovely. So to sum up Expensive Hotel for the room Service for the room very poor, Speaking to someone pre booking Poor Reception staff had stock answer Not our fault." Cleanliness poor. For the type of hotel and a Hilton group value for money No. Very disapointed. Bath lovely stall holders great.
於 2023 年 11 月住了 3 晚
Front Office 於 2023年12月25日的回應
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

Samantha

讚好：整潔度、職員與服務和住宿狀況
Central location, lovely breakfast, clean modern rooms
於 2023 年 11 月住了 1 晚
Front Office 於 2023年12月25日的回應
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

8/10 不錯

Jennifer

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Thought it was expensive for the room size and restaurant was expensive
於 2023 年 11 月住了 1 晚
Front Office 於 2023年12月25日的回應
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.