On the day I check-out, I left my luggage at the lobby and went back to claim it around 12. I rang the door bell and call the office but no one answer. I waited outside the door for 20mins and was nervious as I might late to go to the airport. Finally a lady opened the door for, said that she just came this morning and didn't know anything. She was the only one stuff responsible for the cleaning and work at the reception. About the room, it was facing the main street and quite noisy. The bathtub was leaking. The advantages, the room was tidy and conveniecne location.