已验证
4/10 较差
vicky
2019 年 11 月 25 日
满意：清洁度
不满意：住宿条件和设施，员工和服务
The apartment is in a good location and spacious. Unfortunately the key had not been left in the key safe box so we could not access the apartment on the evening we arrived ( we did receive an apology and a bottle of wine). There was no sofa bed as advertised and the replacement fold up bed not very comfortable for a tall adult. There was insufficient crockery for our famiily and not addressed despite letting the agents know. The decor is a little tired but the apartment was clean. I am disappoint4d that Hotel.com are not interested in supporting us in raising our concerns with the letting agents
vicky
2019 年 11 月入住 2 晚