Black River Falls Hotel with Pool

"Great locale--was warmly welcomed at both check in a check out. Breakfast options were plentiful and restocked to keep the warm items fresh and ready. Only disappointment was the coffee/hot chocolate machine in the breakfast room; the coffee tasted flavored, which I am not a fan of. However, there are always readily stocked decaf/regular coffees and hot water for tea outside of the breakfast room near the front desk. The coffee in the lobby was great-- more to my personal taste."

"Comfortable bed. Staff extremely friendly. Soft pillows. Refreshed bathroom with rainhead shower and wand. One hand towel had small brown spot. Room service food good but cool. "

"You need to bring your own pillows, cuz there pillows are flat "

"The room was clean and spacious. Bathroom products were replenished. Complimentary breakfast was always hot and changed daily. Staff was very accommodating when we arrived late and needed to add extra days. Conveniently located next to Gundersen Lutheran hospital with underground connection. Signage between the hospital and hotel could be improved. Hotel offers a discount to visitors who have someone in the hospital when booked with the hotel directly."

"The room was very clean and comfortable. We had a slight issue with the bathroom, but it was attended to rught away. All of the staff was friendly and helpful. "

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"Run down rooms, staff that didn't want to be there"

"Room wasn’t clean/ dirty side tables. Check in is odd. 6pm check in and you pick up a phone and then staff come out to help. Turn on heat and it smelled like dust immediately. I didn’t have the nice floors in my room, but the carpet appeared pretty new. The view was 0 starts. My window opened to tire level of the parking lot. It was quiet, and the breakfast was as you would expect. Adequate for an unexpected stay. "

"Check in staff was quite rude and left made us feeling a bit uncomfortable and unwelcome. The bed was comfortable, the room was outdated and moderately clean. Overall it’s cheap and by the highway. "