「This hotel claims they do not operate through Expedia, arrived at hotel late at night and they claimed to have no record of my booking despite funds having been taken by Expedia (Owner claims he has been trying to get the hotel removed from Expedia for the last 2 years??). Had to spend hours on phone with Expedia, at international roaming rates, to try and get a refund so that we could pay the hotel directly. Accommodation itself was poor, shower spraying into the ceiling with either scolding or...
「My colleagues and I had a wonderful stay at Highlands. The grounds are beautiful. The room was very comfortable as well. The staff is excellent: super friendly and welcoming. Would definitely stay again.」
「There was no hot water at the property. No sugar or milk was available on arrival. Owner was contacted multiple times on however messages were being read but no response. The staff tried to assist however as the owner was not available they were limited with what they could do.a refund was also requested for part of the stay due to the issues however the owner again did not respond」
「The only issue is that the toilet is open area with curtains to pull across. Would be better if it was closed off for privacy in using the toilet.
The rest of accommodation is 10 out 10 with no issues」
「Great grounds, very well maintained.
Great room and bathroom.
Excellent food and restaurant.
Very helpful staff.
If decidedly stay here again if I come back to Harare.
Thanks for a great stay.」
「Great room comfy bed great breakfast.
Negative-got there at 8pm after a long 12 hour drive from mana pools, the kitchen staff made us a nice dinner of pork chops and rice but overcharged quite a bit. 15 usd/plate for one chop rice and veggies. But we were grateful to have a meal without having to head back out into town」
「This is definitely a tranquil haven set amongst a city of contrasts. The team were attentive went out of their way to ensure my stay was relaxing, enjoyable and any needs/requests were promptly and efficiently dealt with. The Lodge is set within a lush garden landscape and rooms and common areas are clean and beautifully appointed. Breakfast was home cooked, generous & delicious. There was an option to also have cereals, fruit, cheese, yoghurt (buffet). York Lodge is a wonderful base from which...
「Very welcoming check-in. We were allowed to check-in very early which was great. Lovely room, friendly staff, quiet location, beautiful public areas, delicious food. The honesty bar and pretty garden are a real bonus. Highly recommended.」