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"Good size room staff lovely. Unfortunately the room was freezing cold and the duvet was paper thin. Card for the room didn’t work and we had to keep going back down 2 flights of stairs to get the card reprogrammed. "

"The room was not booked with a dog even that was requested at Hotels.com. The friendly recpetionist organised a room for me and my dog, but it was £20 more expensive, There was a dog charhe of 35£ instead of 25£ as on the website. I did get a room looking at a wall and it was so intensly smelling fo fresh paint that I had a headache and couldn't sleep esp a flickering fire alarm just above the bed wasn't helpful either. And all this "joy" for £189, no dogbed or towels (as described on the website), the food was average, the breakfast eggs and tomatos were cold and dry. Really not impressed. The restaurant might have seen better days. The views were mazing, but not from my room...."

"Clean room but toilets in bar were awful. Dirty and very worn. Restaurant staff all wonderful but need training on making sure diners have basics like cutlery before food is delivered. One gent brought us a knife and fork for dessert. Food was sub par too. Cold (supposed to be hot) mozzarella and pesto panini. Awful filling in a steak pie. 2 types of fruit on the breakfast buffet. Drinks service in the bar was slow. Room was clean and well kept, my only issue was no proper lighting anywhere. My spa treatment was amazing. Hayley was perfect in every way. Not enough loungers in the pool area but relaxation room was lovely. All staff pleasant and helpful. Only ever one person on reception so you had to wait ages for service. The doors to get in the reception were pull only which is not good enough when you have luggage. "

"Too many misbehaved dog whining continually in the bar area, one not on lead, therefore it kept coming under our table and sniffing!!"

"Room was clean, bed cimfortable, friendly and helpful staff "

"I was staying at your UK Peterborough hotel. I'm sorry but I've paid a lot of money to have work carried outside my door when I was working. I know maintenance has to happen but when I asked if they could come another time I was rudely greatest. Everything else was fine and stay was ok after that bit for the whole afternoon yesterday it was appalling."

"It was an excellent stay.Very clean well decorated.Lovely food.Excellent staff"

"Great trip. Great relaxed hospitality!"

"Met by Marc on reception who was friendly and efficient. Room was spacious, decor modern, breakfast varied and well presented . Leisure area busy but we went at a quiet time . Only issue was the noisy and expensive bar "