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伯恩茅斯東崖 - 貝斯特韋斯特修爾住宿精選酒店的評價

3 out of 5
伯恩茅斯東崖 - 貝斯特韋斯特修爾住宿精選酒店
East Overcliff Drive, Bournemouth, England

評價

7.6

不錯

10 分評分，優異；978 則評價中有 269 則" "
8 分評分，不錯；978 則評價中有 390 則" "
6 分評分，一般；978 則評價中有 174 則" "
4 分評分，欠佳；978 則評價中有 83 則" "
2 分評分，很差；978 則評價中有 62 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

4/10 欠佳

Fanver (hong kong )

不滿：住宿狀況和客房舒適度
good location
it is a very old hotel with old facility at the price, small room - can't even open my suitcase on the floor, very old facility in the hotel and in the room, old wood window that has a big gap that is very noisy when hit by the wind (I had to put a towel in the middle of the night between the gap to stop the noise) bathroom very old, faucet very difficult to use, Parking very expensive
於 2017 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Tom

不滿：整潔度和住宿狀況
We stayed here during a sunny weekend and had to change rooms due to heating on and radiators boiling the temperature in bedrooms uncomfortable over 27 degrees at some parts also every foot step through out our floor shook the floor boards and windows
於 2024 年 5 月住了 1 晚

8/10 不錯

Sophie

不滿：職員與服務
We loved the sea view in our room and the balcony. But I was ignored by two reception staff while waiting for over 10 mins, the second staff member didn’t acknowledge I was waiting. Plus house keeping walked in unannounced, when.
於 2024 年 4 月住了 2 晚

10/10 優異

Mark

讚好：整潔度、職員與服務和住宿狀況
nice sea view
於 2024 年 3 月住了 1 晚

8/10 不錯

Amanda

讚好：整潔度和職員與服務
不滿：住宿狀況
Thank you accommodating us so well with the dog :-) Staff were friendly and helpful and a very good breakfast.
於 2024 年 3 月住了 2 晚

6/10 一般

Eric J

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Hotel was nice as you entered and the ground floor was well decorated but the rooms were very tired. Wardrobe doors were hanging off and our room needed decorating badly, room size was great with plenty of room, it was dog friendly so I assume this was the reason. Staff were very friendly but slow as we constantly ran out of milk and tea in the room. Would not stay there again.
於 2023 年 12 月住了 4 晚

4/10 欠佳

Holly

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
A lovely hotel, however a xmas party of 200 people carried on into the morning - so our restful break was ruined. It was fine up until then. Good staff but no one would answer my call 1am in the morning so I will be writing to the GM. Cut off for 12.00 2wpupd have been fine. :(
於 2023 年 12 月住了 1 晚

4/10 欠佳

Kay

家人同遊
We were very disappointed, we booked in for the night so we could attend a birthday party in the next door hotel.my sister drove down from London so we arrived at 4oclock with every intention of having a drink in the bar beforehand only to be told on arrival it was the last day of trading and that the bar was shut. Our rooms were a big let down, bathroom smelt of urine, curtains hanging off the rail and chairs were badly marked. I didn’t bother showering in the morning as couldn’t stand the smell.I think if it’s the last day of trading we should have been notified about the bar ect on booking and should never of been charged the full price.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Dominika Kamila

不滿：住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

pete

不滿：職員與服務和住宿狀況
Room was clean but no facilities in hotel, couldn’t get a drink in hotel after I spoke directly to Best Western on Friday after a couple of reviews said about facilities being closed, but was assured everything was open, two staff on duty Saturday night were less than helpful with helping us with a taxi
於 2023 年 10 月住了 1 晚

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

Karen

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚

10/10 優異

Stephen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Fantastic welcome by Joey on reception. What an asset to the hotel.
於 2023 年 9 月住了 1 晚

8/10 不錯

Cherrie

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

4/10 欠佳

Matt

不滿：職員與服務、住宿狀況和客房舒適度
TV not working, phone not working, room like an oven, coffee machine not working
於 2023 年 9 月住了 1 晚

8/10 不錯

Mandy

家人同遊
讚好：整潔度
不滿：職員與服務
Lovely area, nice room, limited dinning. Barmaid not friendly and rude and too much was an effort. Receptionist polite and friendly.
於 2023 年 9 月住了 2 晚

10/10 優異

Kay

於 2023 年 9 月住了 2 晚

8/10 不錯

tony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很差

michael

於 2023 年 9 月住了 1 晚

10/10 優異

aubrey

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overnight family holiday
The room was great. Too bad there is no access for prams so i had to carry it up the stairs. Joey was the best. She made sure our stay was comfortable and went the extra mile to provide a 5 star service. She is very good with kids as well. Someone give her a promotion!
於 2023 年 9 月住了 1 晚

8/10 不錯

Avigail

親子同遊
讚好：整潔度、職員與服務和設施服務
I think the hotel need to be painted, clean the balcony. When we come there the swimming pool is broken. It so nice the pool but we cannot use it. They have to look at it. The hotel seems tired However the staff are so friendly and accommodating. Breakfast is not bad as well.
於 2023 年 8 月住了 7 晚

8/10 不錯

Philip

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

6/10 一般

Mariusz

於 2023 年 8 月住了 2 晚

6/10 一般

David

讚好：整潔度和客房舒適度
於 2023 年 8 月住了 6 晚

10/10 優異

CARMEN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelent hotel
於 2023 年 8 月住了 3 晚

6/10 一般

Claire

讚好：客房舒適度
不滿：整潔度和職員與服務
Run down, unclean and staff disinterested but goo.
Check in girl was pleasant but had an issue with body odour whxj was very unpleasant. The marble reception top was greasy and dirty as was the entrance and lift in the hotel. There was a linen napkin, a box of cigarettes and other rubbish in the plants by the reception door when we arrived which was still there when we left 2 days later. The other check in staff that we spoke to were very blunt and uninterested in helping us with our enquiries. The pool was closed so we were told to use the pool At the sister hotel but when we arrived there this too was closed and remained closed for the duration of our stay. Very disappointed overall with our stay as the sister hotel next door was the complete opposite when we stayed there in October. On a positive note, the breakfast was very good as is the location.
於 2023 年 8 月住了 2 晚

6/10 一般

MEDINA

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
My check in was great! Joey and the other receptionist were amazing! So friendly, playful with my dog and just polite to all hotel guests who passed by. I cannot praise them enough! In terms of the room, bed was comfortable, fairly clean room and no smells. Outside of building definitely needs some work - cobwebs everywhere, wood damage; just not the best entrances to a hotel. And paid parking! That was too expensive £20! :( They only serve breakfast but I missed it. Good thing is you are allowed to order in from outside. Their sister hotel has all the facilities but I didn’t visit any. Overall, will stay again for staff friendliness not hotel facilities.
於 2023 年 8 月住了 1 晚

8/10 不錯

Garry

於 2023 年 8 月住了 2 晚

4/10 欠佳

Paige

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

Mark

於 2023 年 7 月住了 4 晚

6/10 一般

coral

於 2023 年 8 月住了 2 晚

2/10 很差

PE

於 2023 年 8 月住了 3 晚

10/10 優異

Petra

於 2023 年 8 月住了 1 晚

4/10 欠佳

matthew

於 2023 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：客房舒適度
不滿：整潔度
Location amazing but needs TLC in places
was very sceptical about staying here looking at the reviews and knowing i will have to pay for parking for 3 nights. Arrived and the place looks very ran down from the outside needs abit of tlc. Walk inside and it does look very nice and classy but the welcoming wasn’t amazing. we asked for an early check in and arrived about 1 ish to check in the lady who checked us in was very welcoming and reassuring and put me at ease tbh. We arrived at our room and thank god it wasn’t as bad some of the reviews i see. although some light bulbs didn’t work and you could feel on the carpet it needed a good hoover. Little touches like at breakfast the window sill and loads of dust and dirt on it breakfast was extremely basic, bacon looked like it would still go oink 🐷 and it was the same food every day. When walking past reception a smile or a welcome wouldn’t go a miss either it’s just the little tocuhes really that make your stay a lot nicer. The parking was a joke £20 a night to park in the car park , might cheaper to park on the road and checking out i had to pay £15 early check in fee which was fine but a please or a thank you wouldn’t go a miss. Location was the best thing about this place, but deffo needs some tlc rooms and outside their pool could be lovely rather than sending everyone over to the carlton hotel it could be a really nice place with a lot of potential.
於 2023 年 7 月住了 3 晚

6/10 一般

Iran C

商務旅客
讚好：職員與服務
不滿：客房舒適度
於 2023 年 7 月住了 2 晚

2/10 很差

andrew

於 2023 年 7 月住了 2 晚

8/10 不錯

Terry

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Curb appeal was not good, outside swimming pool not in use, room size was good view from the balcony fantastic, breakfast was very good, £30 to park in the hotel car park for two nights not impressed, all in all 7/10.
於 2023 年 7 月住了 2 晚
Guest Relations 於 2023年7月18日的回應
Dear TerryThank you for your review, we are sorry to read that your stay was not as expected. We have taken your comments positively and we will do our best to improve on the areas you have mentioned for future guests. Hopefully on future visits to the area we may get the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

10/10 優異

Ahmad

家人同遊
讚好：整潔度和職員與服務
Near the beach. Good staff and good cleaniness. Good breakfast fast options. Only problem is paid car parking.
於 2023 年 7 月住了 3 晚
sue 於 2023年7月11日的回應
Good evening,thank you for your review and we are glad to hear that you enjoyed your stay

10/10 優異

Carl

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fine - get a sea view
Nice hotel , close to beach and centre. Onsite parking expensive, just pay and display on road opposite.
於 2023 年 7 月住了 3 晚
sue 於 2023年7月11日的回應
Good evening,we are gad that you enjoyed your stay and hope to welcome you back soon here at the East Cliff Hotel

8/10 不錯

Krysta-Gae

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel did have a smell on approach which I think could be addressed easily. The rooms however were very clean, we could smell the freshness in the towels and bed linen. Excellent choice for a budget trip!
於 2023 年 7 月住了 1 晚
sue 於 2023年7月11日的回應
Good evening,Glad to hear that you enjoyed, and hope to see you again soon

10/10 優異

Deepali

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent hotel. Lovely and clean with very attentive staff.
於 2023 年 7 月住了 2 晚
Guest Relations 於 2023年7月18日的回應
Dear DeepaliThank you for taking time to write such a good review. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 優異

Tony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bournemouth hotel
Great hotel and location, the only draw back was looking at a swimming pool that was closed and when we enquired they said they have no intention of opening it. We could use the pool at sister hotel next door, but that meant having to take all your stuff with you.
於 2023 年 6 月住了 4 晚
Guest Relations 於 2023年7月18日的回應
Dear TonyThank you very much for taking time to write such a good review. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

8/10 不錯

Tushar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Guest Relations 於 2023年7月18日的回應
Dear Tushar, thank you for taking time send us such a good rating. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 優異

Nicholas

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
Guest Relations 於 2023年7月18日的回應
Dear Nicholas, thank you for taking time to send us such a good rating. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 優異

Michael

於 2023 年 6 月住了 2 晚
reception 於 2023年7月23日的回應
Many thanks for responding to the survey and giving such a high score. Much appreciated.

8/10 不錯

Nigel

讚好：整潔度和住宿狀況
Good hotel - pool and other facilities provided by sister hotel Carlton which is right next to it so very convenient. Can do with a lick of paint outside and some minor TLC inside as well; besides that I had a very pleasant stay - breakfast was good and the room itself was up to standard.
reception 於 2023年7月1日的回應
many thanks for your comments, look forward to seeing you in the near future.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Great potential, but a bit lacking
The hot water took A LONG time to reach the room. We had to let the water run for at least 10 minutes during the morning before it started to warm up... and this was in the summer time. The breakfast was quite basic, there was the standard english breakfast options (eggs, bacon, etc.) but only 1 type of bread, which was for toasting. Majority of the staff was nice, but the person at reception during the day was quite flustered for having to get out of her chair a few times.
於 2023 年 6 月住了 2 晚
Guest Relations 於 2023年7月18日的回應
Dear GuestThank you for taking the time to review the hotel following your stay. Naturally we were disappointed to read that we failed to exceed expectations on this occasion. I have reviewed and addressed your feedback with both our Maintenance and Reception team. We value the feedback that our guests supply and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

2/10 很差

Mamad Salim

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Not what showing in the picture Be careful
於 2023 年 6 月住了 2 晚
Guest Relations 於 2023年7月18日的回應
Dear MamadThank you for your review, we are sorry to read that your stay was not as expected. We have taken your comments positively and we will do our best to improve on the areas you have mentioned for future guests. Hopefully on future visits to the area we may get the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards