Melbourne Box Hill Town Hall Hotels

"After travelling from Perth to Melb for uni commitments and rushing to make the 5pm check-in deadline (otherwise needing to give a $250 key deposit as the couldn’t “vet” me)-we arrived at our apartment around 7pm to find another group already staying in the room we had been allocated keys to. As three women in an unfamiliar town, this was an extremely uncomfortable and unsafe situation. It is very concerning that two separate groups could be given access to the same apartment. It then took us around 30 minutes to locate an after-hours contact number before management could resolve the issue. After leaving home at 4:30am that morning, finally accessing a room close to 8pm was exhausting and stressful. While another room was provided, the handling of the complaint afterwards was disappointing. When concerns were raised at checkout, staff apologised but couldn’t offer an explanation- a receptionist rolled her eyes at me after the interaction. The seriousness of the incident was minimised as “a small mistake” when management contacted me after I emailed requesting answers, said he staff wouldn’t have meant anything by the eye roll and also said we wouldn’t have entered an unsafe apartment as the screen everyone on checking in (hard to believe as they never met 2/3 of the people staying with me. As someone who had previously recommended the apartments, I no longer would. Safety and customer satisfaction are top of my list when choosing accommodation, neither were met here."

"Great location and facilities "

"Of course I’ll be back again "

"Typical 1970s style motel. Facilities dated, but spacious & clean. Very nice staff. Good restaurant & room service. Food portions generous & well priced."

"Great staff, lovely hotel with great ammenities and nice city view"

"Rooms and bathroom are pretty clean with fast working wifi and friendly staff service."

"Shower recess black grout. Windows to balcony very dirty . Kitchen area clean rhough limited plates & utensils. Staff helpful & friendĺy"

"Staff are fantastic, rooms are large and clean a lovely place to stay"

"Staff made it easy check in Outdoor pool heated and spa top stuff and saura"