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貝斯特韋斯特布蘭森酒店及會議中心的評價

2.5 out of 5
貝斯特韋斯特布蘭森酒店及會議中心
8514 State Highway 76, Branson West, MO

評價

8.4

很好

10 分評分，優異；1000 則評價中有 504 則" "
8 分評分，不錯；1000 則評價中有 302 則" "
6 分評分，一般；1000 則評價中有 103 則" "
4 分評分，欠佳；1000 則評價中有 55 則" "
2 分評分，很差；1000 則評價中有 36 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Michelle

家人同遊
讚好：整潔度和職員與服務
Was ok but needs to be updated
於 2024 年 4 月住了 2 晚

10/10 優異

marion

伴侶同遊
讚好：整潔度、職員與服務和設施服務
It was so close to sdc and that was nice. We had a great stay.
於 2024 年 4 月住了 2 晚

2/10 很差

Brayden

讚好：整潔度
The review has nothing to do with Hotel it has everything to do with Expedia. Expedia charged me for breakfast and then I had to pay for breakfast at the restaurant.
於 2024 年 4 月住了 2 晚
Kim B. 於 2024年4月24日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

Mark

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

6/10 一般

Elizabeth

於 2024 年 4 月住了 2 晚

10/10 優異

Kassandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and welcoming to me. On-site restaurant had amazing food. Room is quiet and comfortable. Was nice to soak in the hot tub after a long day of driving and I love that it is so close to Silver Dollar City!
於 2024 年 4 月住了 1 晚

8/10 不錯

James

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Friendly staff
於 2024 年 3 月住了 1 晚

10/10 優異

JULIA

親子同遊
讚好：設施服務
I don’t like the 3 stairwells should have more than 1 elevator. Super clean very nice people as well. Will stay here again.
於 2024 年 3 月住了 2 晚

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

6/10 一般

Luu (TULSA)

家人同遊
讚好：職員與服務
It has a strong smell of chlorine. The carpet in the hall way is worn out. Water pressure is low. Staff was friendly and helpful. The price was a little too high for its condition. I was okay to stay.
於 2024 年 3 月住了 2 晚
Kim B. 於 2024年4月10日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Jessica

家人同遊
讚好：職員與服務
不滿：設施服務
I was very disappointed that there was no longer free hot breakfast anymore. That is actually one of the major reasons why we booked at this site.
於 2024 年 3 月住了 1 晚
Rusty 於 2024年3月23日的回應
Hi Jessica, Im sorry we no longer have a free breakfast option. The inhouse restaurant is now providing breakfast and they are steaqdily adding to the menu. I know its not complimentary but we are making the overall breakfast experience better. I hope you would consider staying with us again. Thank you

10/10 優異

Scott

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was awesome, and the facilities were clean
於 2024 年 3 月住了 2 晚
Rusty 於 2024年3月23日的回應
Thank you !!!

10/10 優異

Sandra

於 2024 年 3 月住了 1 晚

6/10 一般

PHILIP

家人同遊
不滿：職員與服務
We had a terrible experience with this hotel. There was not breakfast due to their chef not being well. I am not recommending, if you think about breakfast.
於 2024 年 3 月住了 1 晚
Rusty 於 2024年3月23日的回應
Hi Philip, I appologize for not being able to provide breakfast on the morning of your stay. The restarant owner assured us that they now have a backup plan in place in case there is a last minute emergency in the future. Thank you for your understanding and I hope you will give us another chance.

6/10 一般

Stephanie (Independence)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
No breakfast available because the lady was ill?! There should be a back up plan for the guests.
於 2024 年 3 月住了 1 晚
Rusty 於 2024年3月23日的回應
Hi Stephanie, I appologize for the restaraunt being closed and i 100% agree should have been a backup plan in place. The restraunt owners assured me they have taken care of it and if an emergency like this happens again the restraunt will still open. Thank you !!!

6/10 一般

Chelsea

家人同遊, 親子同遊
讚好：職員與服務
The pool wasn’t very kept up and we had a centipede in our shower.
於 2024 年 3 月住了 2 晚
Rusty 於 2024年3月23日的回應
Hi Chealsea, I apoologize for the issues you experienced while at our hotel. I have forwarded this message to our maintenance manager and we will improve from your review. Thank you !!

10/10 優異

Janice

讚好：住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Diane (Harper)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Darrel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rusty, at the front desk, was pleasant and very helpful during the check in process. Our room was clean, neat, and comfortable upon arrival. The bed was comfortable and the recliner in the room was a nice addition. We would definitely stay again.
於 2023 年 12 月住了 2 晚

2/10 很差

Terry

家人同遊
不滿：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Nicole 於 2024年1月5日的回應
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 一般

Maria

讚好：整潔度、職員與服務和客房舒適度
It appeared they refurbished an older facility and it is a little rough around the edges. The room was comfortable and clean. The breakfast was not what we have had at other Best Western locations. Very limited selection, not sure if it was due to end of season.
於 2023 年 12 月住了 2 晚

8/10 不錯

Laura

多人同遊
讚好：職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

milca

不滿：整潔度、職員與服務和住宿狀況
the property was dirty. I was not told that tje room would not be cleaned daily. Anyone could enter the propetty at any time. eating area was dirty. elevator not working. Front desk was closed most of the time. dirty linen and towels. Place was dirty at check in. I do not reccomend this hotel.
於 2023 年 12 月住了 2 晚
Nicole 於 2024年1月4日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 一般

Murugesan

家人同遊
於 2023 年 12 月住了 2 晚

8/10 不錯

Angela George

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚

8/10 不錯

Lori

家人同遊
讚好：整潔度、職員與服務和設施服務
We have stayed at the property several times. It’s a great value for the Branson area and is just as good as the higher priced properties. This stay was no different with only the exception of the room heater that was loud and seemed to be on the Frits, turning off and on every 20 second. Which gets pretty old at night when you’re trying to sleep.
於 2023 年 12 月住了 1 晚

10/10 優異

Lisa

於 2023 年 12 月住了 2 晚

2/10 很差

Braden

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Good location, door lock was broke which made you feel uncomfortable the room was pretty dirty when we got there at night you constantly heard people running up and down the hallways and dogs barking all day and night. The suite looked nothing like the pictures super outdated and cheap looking we paid for 2 nights and only stayed 1 so we lost about $200 and didn’t care it was worth leaving early they do have a pool and hot tub but good luck there so many people packed in the hot tub you can’t even get in we will never go back
於 2023 年 12 月住了 2 晚
Kim B 於 2023年12月30日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trip to SDC
We took our daughter to silver dollar city for the first time and this hotel is so close you can hear the train and people screaming riding the rides.
於 2023 年 12 月住了 1 晚

8/10 不錯

Maureen

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度
Ok stay
Our family stayed one night. We had adjoining rooms which worked out well. The lady at the front desk was super nice, quick to check us in, and helpful. The bed was comfortable. The rooms and hallway need updating, especially painting the walls. The bathroom was dirty and had a dirty washcloth on the shower curtain rod. The bed skirt had stains on it. The mini fridge in the room kept making a noise during the night.
於 2023 年 12 月住了 1 晚

6/10 一般

Carol

家人同遊
讚好：職員與服務
Breakfast variety was not the best
於 2023 年 12 月住了 1 晚

10/10 優異

Lily

於 2023 年 12 月住了 1 晚

10/10 優異

Deborah

於 2023 年 12 月住了 1 晚

6/10 一般

Juan

家人同遊
讚好：整潔度和職員與服務
Must of our trip was great except for the fact that we lost power and we had to rent a room for Saturday night so we can plug respiration machines at night
於 2023 年 12 月住了 3 晚
Kim B 於 2023年12月26日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay, convenient to Silver Dollar City
Wonderful accommodations, great value. Great breakfast. Close to silver dollar city.
於 2023 年 12 月住了 4 晚

10/10 優異

Angela

於 2023 年 12 月住了 1 晚

10/10 優異

Brenda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very quiet.
於 2023 年 12 月住了 1 晚

10/10 優異

Lance

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staying at our favorite Hotel outside SDC
We opted to try out the new family suite. It had two super comfy queen beds 2 chairs and a pull out couch for 2 additional sleeps if needed. The down side was the very small and cramped bathroom . the toilet and shower were in one room and the sink and closet in another. It also had a nice kitchenette type area with a coffee maker , sink and small fridge. The room itself was over 400 sq foot and had two balconys 2 massive sliders to let in plenty of light , The wall unit heater and ac was difficult to use , the remote did not work an the print on the unit itself was so small i had to get down on the floor to read it . The breakfast was nice with eggs and sausage, the waffle makers are gone. but they and a pancake maker on a conveyer belt . skip that one the cakes were only about half baked. But then weekday breakfasts are never really that great.
於 2023 年 12 月住了 1 晚

10/10 優異

Kali

於 2023 年 12 月住了 1 晚

10/10 優異

Tara

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Anthony

讚好：整潔度、職員與服務和住宿狀況
Nice room for a fair price.
於 2023 年 12 月住了 1 晚

10/10 優異

Mark

於 2023 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：客房舒適度
不滿：住宿狀況
Repeat stay at this location. Located right next to Silver Dollar City which was great. Having stayed here before a couple years ago, didn't think twice about re-booking as our first stay was great. Although I can't point out anything bad about our stay this time around, I also can't point out anything great either. The facility overall didn't seem as clean as our last visit (room cleanliness was great). Also, one thing that I remember very well from our last trip was breakfast was amazing and much better then the typical hotel breakfasts. This time around, breakfast was just like that of any other hotels with nothing about it really standing out which was disappointing. Would stay here again, but would not be at the top of the list as it was in the past.
於 2023 年 12 月住了 2 晚

8/10 不錯

Deborah

於 2023 年 12 月住了 1 晚

8/10 不錯

Ronnie

家人同遊
讚好：整潔度和職員與服務
Good location, property is in serious need of an update. Any sound echoes down the hallway and into your room, not good if you are a light sleeper. Staff is very helpful and the breakfast was good and well looked after.
於 2023 年 12 月住了 1 晚

8/10 不錯

Tracy

讚好：整潔度和職員與服務

10/10 優異

Carlos

於 2023 年 12 月住了 2 晚

4/10 欠佳

Dana

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The air condition didn’t work. The bathroom was dirty. The pool area was not nice and needed to be cleaned.
CG 於 2024年2月23日的回應
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 優異

Sharon

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice accommodations.
於 2023 年 12 月住了 1 晚

10/10 優異

Terry

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚