Gilmer Brawley Lake Hotels

"Clean rooms"

"I booked on the 9th of March for a March 15 - 17 stay. I booked this hotel because it advertised hot tub and pool. Arrived March 15th pool and hottub down for maintenance untill 16th of March. Hot tub was hot but no bubbles and smelled stall. We checked on the 17th pool still empty. I did not received any notification of the pool being serviced, prior to my checkin."

"Where do I even begin? When we arrived, our toilet wouldn’t stop running. We were told someone would fix it “right away,” but 5 hours later no one had come—and it ended up not working at all. Thankfully, another front desk employee (who was amazing) quickly moved us to a new room. Unfortunately, the problems continued. The AC in the new room kept shutting off due to a thermostat issue, and the microwave didn’t work. Once again, we were told someone would come “right up,” but after waiting hours, I had to follow up myself. When a replacement microwave finally arrived over 3 hours later, it didn’t even heat food. It was incredibly frustrating dealing with repeated delays and lack of follow-through. One employee in particular the blonde one seemed more focused on spending time with her family that was at the hotel than helping other guests. On a positive note, the breakfast was decent, and the woman running the food area, along with the other front desk employee, were both great. However, the overall experience left me uneasy—especially since a side entrance door didn’t lock, which is a serious safety concern. I would not stay here again even if you paid me. "

"Nice stay, very accommodating staff. Will stay again."

"Yes"

"Convenient location, close to shopping and restaurants. The property overall is well maintained. We had a couple of issues with our room and since it was the weekend could not be remedied right away. The front desk quickly relocated us to another room without any problems. All the staff are very friendly and accommodating. We have stayed at this location several times and have never been disappointed. "

"Was good location and quiet."

"Staff was nice"

"The wonderful lady who works in the evening is a gem!! She was so friendly and sweet - she is an asset to your hotel. Thank you!"