Bridgewater Bridgewater Commons Hotels

"I’d like to share feedback regarding my recent experience, as I believe it reflects serious opportunities for improvement in cleanliness, responsiveness, and overall guest care. I have long respected the Hyatt brand, which is why this experience has been especially disappointing. Earlier today, when I opened the blinds/shades in my room, I found a smashed roach left on the window area. As I began packing my belongings to request another room, I also noticed small ants in the room. I brought these concerns to staff and was told twice that someone would be sent to address the issue. I then left the room for approximately six hours, believing that would provide ample time for the matter to be fully resolved. However, upon returning, there was still a smashed roach on the window, and I also found dead ants, including some on my skincare products. I was later told the room had been sprayed, but the visible cleanliness and sanitation concerns had not been properly handled. I requested to be moved to another room, but that request was initially dismissed and I was told someone would come in the morning to clean it. I then stated that I would prefer to have the remainder of my stay refunded so I could leave. At that point, I was offered another room, although I was informed it would be a smaller room. When preparing to move, there was no luggage trolley readily available. After I asked about one, I was told there was a trolley somewhere down the hallway. I then asked whether I wa"

"Very clean five "

"Great"

"Very clean and quiet. This is one of our favorite places to stay near Princeton, very good value. Note that the breakfast room doors close at 9am sharp even on weekends, which I think is a little early. "

"Love that breakfast is Not a buffet and the indoor pool is WARM. Beds are comfy, and the heated toilet seat & bidet are Everything. "

"Great place to stay when you travel "

"It was nice"

"Johnny was at the front desk. He was rude, extremely unhelpful, inconsiderate and lacks empathy. I booked a room through hotels.com using the pay upon arrival option. When I arrived at this hotel, I was told that I had been charged prior to my arrival (the payment did not got through because I had intended to PAY UPON ARRIVAL as opted)and I was informed that all rooms had been booked up. Johnny was curt and had no regard for women being in a foreign location at night. He didn’t recommend any alternatives and in turn I recommend to rate his customer service -100. I booked with APA Hotel Woodbridge and had a wonderful stay."

"employees were great, fast and easy check-in rooms were clean it was easy to extend our stay"