"Room is small but as expected, for our family of 4 of us just stay there for a couple of hours to get some sleep before our early morning flight. We pre-booked a transfer to airport and I told the staff that we will fly to HK via Sydney, but the driver was told by hotel to took us to international airport, and turns out we should be in domestic airport. We finally spent 30 mins more on getting to the right airport. This was a hiccup. Other than that the hotel is good, we didn't get our complimentary breakfast though. There is a big Outlet which is just few steps away and so we enjoyed a bit of shopping before we come back home."
"It is probably the WORST 4-star hotel that I have ever been to. The staff on the night shift was awfully rude - they would tease at you and offer unhelpful opinions. This hotel only provides one bottle of water per stay - it means if you stay in the same room for two days - you would still only get one bottle of water of 300ml. The rooms were dated and dirty. Some of the facilities obviously need some maintenance. The gym was so tiny and the breakfast was not a buffet style."
"Only thing I don’t like is the homeless people in the area, it’s not the hotel’s fault, but it makes people insecure, just saying. Government should take good care of them."
