Delhi British Council Division Hotels

"This hotel desparately needs an upgrade. Location is fantastic. "

"Ok"

"Elegant hotel with high-touch service in all areas. Room was stunningly well appointed and spacious. Bathroom elegant and all modern. Service team could not have been more kind. We felt cared for. Breakfast buffet robust and tasty with espresso drinks to order. Perfect hotel experience. Would have loved bathrobes and someplace to put luggage. "

" This is the worst hotel I have stayed in recent months. Right from entering gate to check-out, there were multiple instances that point staff is poorly trained: 1. I get down from taxi and about to enter hotel when doorman signals me to get my small backpack scanned. He signalled me in a manner I would call my pet or toddler son 2. I enter lobby, I politely stand in queue behind the check-in desk as all 3 desks were occupied. A staff walks up to asking me to sit in waiting area. When I state that I am fine standing, she asked me to get behind another visitor. Very next moment, couple of (non-Indian looking) gentlemen walk in and the same lady asks for their passports and got them into another queue ahead of me. Thanks for making me feel like second class citizen in my own country 3. My parents and I were put in rooms on different floors so we swapped one key to get access to each other’s floors. Next morning, I am not able to access my parent’s floor. I go to security—she doesn’t have access key(strange!). I go to front desk, they rewrite key, I walk up to elevator and the key is still not working. I walk to front desk again—I reconfirm that key will work this time. I walk to elevator and guess what it doesn’t work again. I lost 15 minutes in this ordeal. I walk to front desk again and the guy gives me 4 keys this time Many more such issues through my stay My recommendation - avoid this place at all cost. Suggestion to hotel - train your staff better"

"Clean rooms, and all public areas, excellent wellness and fitness centre and swimming pool, secluded good for children and private "

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"Staff amazing, hotel room was super clean and spacious!"

"Good location. Spotless rooms. Helpful staff and great free amenities "

"Clean room and staff is very friendly & cooperative "