Chicago Brookfield Zoo Hotels

"Check-In process was fantastic, the receptionists were great... but the room itself left much to be desired... there was no soap, no shampoo... the fridge was left open prior to us occupying the room and there was a watery mess that had to be cleaned up with the towels from the bathroom, which, in turn, left us with only one towel to use for two people... then we discovered a plethora of ants foraging for food on the dresser, desk, and on the floor. Glad we only stayed for one night. "

"Great attentive staff. "

"I ALWAYS HAVE AN EXCELLENT STAY WHEN I STAY AT THIS HOTEL. THE STAFF IS ALWAYS POLITE AND ACCOMMODATING. A GREAT PLACE TO STAY."

"Excellent service , Excellent rooms, Excellent breakfast and restaurant food. Located near very busy area but it didn't feel packed or congested. Great time. Will return when visiting family in the future"

"The front desk staff did not request identification—only my last name—before issuing a room key, which raised concerns regarding guest security. The room itself felt quite dated and is clearly in need of refurbishment. Additionally, both the sink and shower drained poorly, resulting in standing water after each use. While the carpet initially appeared clean, that impression quickly changed when I dropped an earring and had to search for it. In doing so, I found crumbs and debris on both sides of the bed, suggesting the room had not been thoroughly cleaned following the previous guest."

" Ok"

"The room was very clean and the attendant at the front desk at the time, Monica, was very sweet and helpful. She offered us a free late check out and encouraged us to sign up for the rewards program, which I will be taking the time to do later. There are a couple of things that were less than satisfactory though. First thing, the shower stall is extremely small and cramped even for just one person. Secondly, the elevator had food trash all over it(scraps, chicken bones, etc.) We told Monica right away and she was on it. Thirdly, there was a comedy show gathering in the lobby that night we checked in and although this is not the fault of the staff or the hotel, the guests of the show were loud, belligerent, and a little creepy. One of them approached me and my partner and we felt very uncomfortable after the interaction. Maybe in the future, I would suggest holding the guests of the show in a conference room or something because they were congesting the lobby/elevator area. Lastly, although we did have a late checkout and put the do not disturb sign on the door, the housekeeping staff knocked on our door multiple times after telling them we had a late checkout. I would suggest to the staff to respect the sign on the door and communicate with each other which rooms have already been cleaned/knocked on/checked. Other than those things, I really enjoyed my stay. Very reasonable price, wonderful front desk staff, clean rooms, and free parking!"

"Pretty good room I liked it "

"There are rooms that’s better then the others ones this time we got a better room"